CashForYourMac.com

Hello our friends at Revdex.com, Customers of CashForYourMac.com remain responsible for the risk-of-loss for the Products until delivery of the item(s) to CashForYourMacThis individual, [redacted] ***, ACCEPTED our TERMS AND CONDITIONS, Sat, Feb 4, at 10:PM, and agreed to these terms, which clearly stating that HE (the customer) remains responsible for Risk of Loss UNTIL the item is delivered to our facility The item was never delivered to us In the case these situations arise, our company is covered under our Terms and Conditions which can be viewed on our website: http://www.cashforyourmac.com/terms_and_conditions12) Risk-Of-LossYou remain responsible for the risk-of-loss for the Products until delivery of the same to CashForYourMacYou are responsible for any damages that may occur to your Product while in transitCashForYourMac is responsible for risk-of-loss when it opens the packaging containing your Product and ceases in the event CashForYourMac returns your product to you for any reasonFor the avoidance of doubt, in such event, risk of loss will be transferred to you once CashForYourMac delivers the package to the carrier for return to you and you will bear the risk-of-loss while the Product is in transit.There is an active police investigation into the matter, as well as a [redacted] claim # [redacted] in an attempt to locate the package However, it appears there may be mail fraud, and the local police have been notified and are investigating the matterFeel free to contact [redacted] the store manager at Office Max at [redacted] The officer investigating this case, Officer Patterson can be reached at [redacted] We have done everything by the book here, and we have a long track record of honest business, clearly state on our website our terms, and we offer shipping insurance in the event of damage, but we do NOT anywhere claim to provide coverage for lost packages This may be a case of mail fraud and we are working to resolve this to the full extent of the law Thank you for your help

Thank you for the follow up We will send a new extension cord to the owner Please ask the owner Mr [redacted] to confirm what address he would like an extension cord sent to, and it will be mailed back within business days at our expense We look forward to resolving this dispute

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Would like my package sent back to me since I'm not covered hnder their "terms and conditions"ThanksI have also reached out to OfficeMax to have them recheck and make sure it is not on handI have not filed an insurance claim.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond in this space ONLY]
Regards,
[redacted]
When they returned the item, they did not return all the parts, specifically the extension cord to the power adapter.  So they failed to follow their terms and conditions, I guess they find them useful but they do not have to follow them.
 
They also were unable to keep a consistent story, the item worked or it was liquid damaged with the implication that liquid damage would render the machine inoperable and therefore would require repair.  This company is typical of the fly-by-night operations that make promises they have no intention of keeping.  
 
So in response to this complaint they kept pieces in retaliation.

This customer sent us an item that was not as he described in his quote form.  Below are full details of this customers transaction.  We have done everything 100% in accordance with our Terms and conditions, which the customer accepted, and this customer has no proof or way to prove that...

we did anything wrong here, he simply wants to do harm to our company.  Per the customer's request, the item in question was Returned to his address via FedEx - the tracking # is [redacted].
Background About How Our Company Works: We have been in business for over 10 years and have a long track record of 100% satisfied customers, and we would never damage an item without taking responsibility for it (as this customer is claiming).  Every day we get many shipments from customers who go to our website, www.CashForYourMac.com, tell us the details of their, mac, get a free price, and then accept the price and get a shipping label.  We have no way of knowing whether or not the customer is telling us accurate information, so we always perform a full inspection for each item we get, documenting exactly as it was received, and we send a revised cash offer if the item is not how the customer described.  
 
Details of this customer's transaction:  Here is what he told us on his quote form, that was different from what he sent.
 
On Wed, Oct 22, 2014 at 4:40 AM, [redacted] <[redacted]@gmail.com> entered the following information: 

Does it function properly?: Yes, everything works great
Cosmetic condition: Good (has a few light scratches but no dents)

This customer's shipment was received at 1:19PM on 10/30 via FedEx.  The box was opened, and the item he sent to us was inspected and the inspection report was completed that same day by 6:52PM PST.  The item was Not As Described by the customer.  We sent an inspection report detailing everything to the customer via email. (copied below) We have a checklist of items and one of them is to test all the keys, and on this unit, the eject button does not work, and we also observed signs of previous spill damage, because when the backlit keyboard goes on, the keys do not light up evenly, which is not normal, indicative that something was previously spilled on the keyboard. Anything about the customer's computer that were not as he described, was documented and photographed, and sent to the customer the following email:
Here is a copy of the email we sent to the customer after we completed his inspection: sent to [redacted] at Thu, Oct 30, 2014 at 6:52 PM
 
Subject: Re: Macbook Pro Quote Form: Your Inspection Report : Not As Described
 
[redacted], we have completed inspection of your Mac, and your item has arrived not as described. Our inspection team has found the following difference(s) from your quoted specifications and the actual item:  (Note, I personally had the normal deductions cut in half to get you paid more)  As a reminder, we  can gladly return the item to you in the same condition as it was received.
1. Has Signs of Spill Damage - See Photo
On Your Quote Form, Wed, Oct 22, 2014 at 4:40 AM, you entered: 
 
Does it function properly?: Yes, everything works great
- Actual Functional Condition: 
 


The Eject Key is not working properly - Will not eject discs
Backlit display shows signs of spill damage (see photo)


 
This item cannot be resold as functional and must be resold as liquid damaged.
This results in a deduction of $125 (normally $250 on this model)
 
 
2. Cosmetic & Working Condition - Not as Described
On Your Quote Form, Wed, Oct 22, 2014 at 4:40 AM, you entered: 
Cosmetic condition: Good (has a few light scratches but no dents)
 
- Actual Cosmetic Condition: 
Fair (Scratches, minor dents) (SEE PHOTOS) Unit has multiple dents on top casing and on palm rest area.  
The value of your Mac is worth significantly less than Good Condition with no dents
This results in a deduction of $75 (normally $150 on this model)
 
 Your Cash Offer Has Been Revised:
Original Cash offer $251.95
- Minus $125.00 for Liquid Damage Detected / Functional Issues - 
- Minus $75.00 for multiple dents (Fair Condition) 
 = $51.95 Approved Payment
 
Your PayPal Email Address: 
[redacted]@gmail.com
 
Alternatively, can return your Mac to you.  Please let us know how to proceed.  We are sorry if this is not the outcome you had expected, but please understand we must accurately inspect all items once we receive them and make sure they arrive in the quoted condition.   
 
Here is the customer's reply: 
Thu, Oct 30, 2014 at 7:05 PM, [redacted] <[redacted]@gmail.com> wrote: "I want the model returned to me.  There is no liquid damage, I had it checked out at the Apple Store last week.  They said everything was great and reset some memory for me.  I cannot believe this.  You probably spilled something on this or are plain lying to gyp me out of money.  I want this sent back, ASAP, but I suspect that you will damage it just to make your false allegations  I will be filing a Revdex.com complaint of your practices."
 
Per the customer's request, the item in question was Returned to his address via FedEx - the tracking # is [redacted].  It was returned in exactly the same condition as it was received.
 
This customer also agreed to our Terms And Conditions which are located here: http://cashforyourmac.com/terms_and_conditions.html 
On Thu, Oct 23, 2014 at 11:36 AM, this customer selected  "I agree to the terms and conditions" therefore agreeing to our terms and conditions in order to get his shipping label.
Again, this customer legally accepted our full terms and conditions, as is required in order to get a free shipping label from us.
Below are the applicable parts of our terms and conditions, which the customer accepted:
2) Requirements. In order to complete the sale of your Product to or through CashForYourMac or to complete any other transaction with CashForYourMac, you must:
(i) Visit the CashForYourMac.com web site and submit a cash offer request;
(ii) Provide true, up to date and accurate account information about yourself and any Product you submit to us;
5) Product Valuation. All offers will be based on CashForYourMac's own determination of the Product value in reliance on the accuracy of the information you supply us. CashForYourMac will use its discretion to determine the Product value, weighing factors that may include the Product's model, functionality and condition and whether necessary Product accessories have been provided by you. Upon receiving an offer, you have the option of accepting or rejecting that offer. Acceptance indicates you are willing to provide your Product to CashForYourMac at the offered price. If you do not accept CashForYourMac’s offer, the specific transaction expires.
9) Product Inspection; CashForYourMac will inspect all Products that are received. CashForYourMac has the option to accept or reject the Product, including without limitation, to reject any Product not conforming to the description you provided to us, any Product modified in such a way that it no longer conforms to the original factory specifications, any Product no longer complying with applicable laws or regulations (e.g., FCC rules, etc.) and/or any Product damaged or lost in transit. 
11) Releasing Rights to Product. Once you send CashForYourMac your Product, CashForYourMac cannot and does not guarantee that it will be able to honor any request for return of the Product and/or any data or information contained in such Product. Of course, if CashForYourMac rejects the Product or you do not accept any new offer for the Product pursuant to Sections 9 and 10 ("Return Circumstances"),your Product will be returned to you as set forth in Sections 9 and 10.
17) Accuracy of all Information. CashForYourMac makes every effort to ensure the accuracy of all information you receive in relation to your Product. From time to time, however, there may be typographical errors, technical inaccuracies, pricing or other errors or omissions. As such, CashForYourMac reserves the right, at any time prior to payment, to:(a) Correct an error. (b) Change the offer.
If you have any further questions please contact me personally at 619-488-7552 and I will be happy to provide additional information.  It is my hope this is sufficient evidence to see that we have done everything 100% honest, and as we agreed, and have done nothing here.  This customer simply does not agree with our evaluation of his item, but it has been shipped back to him, therefore concluding this transaction exactly as we legally agreed to.

Hello our friends at Revdex.com, Customers of CashForYourMac.com remain responsible for the risk-of-loss for the Products until delivery of the item(s) to CashForYourMac. This individual, [redacted], ACCEPTED our TERMS AND CONDITIONS, Sat, Feb 4, 2017 at 10:32 PM, and agreed to these terms,...

which clearly stating that HE (the customer) remains responsible for Risk of Loss UNTIL the item is delivered to our facility.  The item was never delivered to us.  In the case these situations arise, our company is covered under our Terms and Conditions which can be viewed on our website: http://www.cashforyourmac.com/terms_and_conditions. 12) Risk-Of-Loss. You remain responsible for the risk-of-loss for the Products until delivery of the same to CashForYourMac. You are responsible for any damages that may occur to your Product while in transit. CashForYourMac is responsible for risk-of-loss when it opens the packaging containing your Product and ceases in the event CashForYourMac returns your product to you for any reason. For the avoidance of doubt, in such event, risk of loss will be transferred to you once CashForYourMac delivers the package to the carrier for return to you and you will bear the risk-of-loss while the Product is in transit.There is an active police investigation into the matter, as well as a [redacted] claim #[redacted] in an attempt to locate the package.  However, it appears there may be mail fraud, and the local police have been notified and are investigating the matter. Feel free to contact [redacted] the store manager at Office Max at [redacted]. The officer investigating this case, Officer Patterson can be reached at [redacted]. We have done everything by the book here, and we have a long track record of honest business, clearly state on our website our terms, and we offer shipping insurance in the event of damage, but we do NOT anywhere claim to provide coverage for lost packages.  This may be a case of mail fraud and we are working to resolve this to the full extent of the law.  Thank you for your help.

Hello Again Revdex.com, As stated in our previous response, we never received the device Mr. [redacted] claims to have sent via [redacted] Ground services. Once again, as the Cashforyourmac website terms and conditions clearly state (which this customer accepted prior to shipping his device), the customer remains responsible for risk of loss until the packages are physically delivered to our location. We take these matters very seriously. In cases where there is suspicion of fraud, it is our policy to conduct a thorough investigation and prosecute to the full extent of the law when applicable. We have ongoing investigations with the local Wadsworth, OH Police department and Wadsworth, OH Office Max. The local Office Max has video surveillance depicting Mr. [redacted] and a friend engaging in suspicious activity. Due to the ongoing investigation we are unable to describe in detail the events caught on camera. Wadsworth Local Law Enforcement and our company have requested that Mr. [redacted] file a police report, which he has yet to do. We are currently building our case and plan on challenging this matter until fully resolved. If criminal activity is suspected, it is our policy to prosecute to the full extent of the law. Cashfouryourmac Security & Fraud Team

Thank you for the follow up.  We will send a new extension cord to the owner.  Please ask the owner Mr. [redacted] to confirm what address he would like an extension cord sent to, and it will be mailed back within 2 business days at our expense. 
 
We look forward to resolving this dispute.