Complaint: [redacted]
I am rejecting this response because: she did not say she would refund me. The manager first told us my husband had a criminal record and that's why we didn't get the apartment. Then later I called for the refund she told me the money order has insufficient funds. And she was really rude not professional like she said she was. I really want my money back,cause if the money order was not good and it went to a bank they would have called me back. Not me calling them 3 weeks later asking for a refund.
Regards,
[redacted]
RE: ID[redacted]Ms. [redacted] (unit #[redacted])The move out charges that Ms. [redacted] is claiming to owe is inaccurate. The original amount billed to Ms. [redacted] was $246.12; however she has since been sent to Phoenix Recovery Collection Agency onApril 7, 2017. She is now being billed the original amount...
of $246.12 in addition to a 50% collection fee.Damage to vinyl was not charged to Ms. [redacted] as it was noted on her MI condition form. Total due including collection fee is $369.18; the charges will remain as follows:$100 Sec deposit-$220.00 Replace carpet due to normal wear & tear (pet damage)-10.00 Replace 2 drip pans-30.00 Light clean-44.41 Utilities 9/1-10/2/16-41.71 Final utilities 10/3-10/31/16Total due: $246.12 (plus collection fee)Ms. [redacted] did have an unauthorized (breed restricted) pet. Per the TAA Lease Contract a lease violation notice must be placed on the inside of the door or hand delivered to anyone over the age of 16 (notice for unauthorized pet). I approached the door; knocked several times and was not able to gain entrance due to the deadbolt being secured. I contacted Ms. [redacted] via phone to discuss situation; at that point she became irate and threatened that anyone who came to her door unannounced would be shot with her personal gun. I advised Ms. [redacted] that she would have to vacate on her lease end date(11/30/2016) which she agreed. A couple of weeks later my maintenance personnel had a scare with Ms_ [redacted]; as she was entering the gate she accelerated her gas going towards him and his son almost hitting them with her vehicle in retaliation of him notifying me of the unauthorized pet. I then told her that she would have to vacate no later than 10/31/2016. I agree to release her from her lease with no lease break penalties. Please feel free to contact me via email at [redacted].com should you have any further questions.Respectfully Submitted,[redacted] Community Manager
Complaint: [redacted]
I am rejecting this response because: she did not say she would refund me. The manager first told us my husband had a criminal record and that's why we didn't get the apartment. Then later I called for the refund she told me the money order has insufficient funds. And she was really rude not professional like she said she was. I really want my money back,cause if the money order was not good and it went to a bank they would have called me back. Not me calling them 3 weeks later asking for a refund.
Regards,
[redacted]
RE: ID[redacted]Ms. [redacted] (unit #[redacted])The move out charges that Ms. [redacted] is claiming to owe is inaccurate. The original amount billed to Ms. [redacted] was $246.12; however she has since been sent to Phoenix Recovery Collection Agency onApril 7, 2017. She is now being billed the original amount...
of $246.12 in addition to a 50% collection fee.Damage to vinyl was not charged to Ms. [redacted] as it was noted on her MI condition form. Total due including collection fee is $369.18; the charges will remain as follows:$100 Sec deposit-$220.00 Replace carpet due to normal wear & tear (pet damage)-10.00 Replace 2 drip pans-30.00 Light clean-44.41 Utilities 9/1-10/2/16-41.71 Final utilities 10/3-10/31/16Total due: $246.12 (plus collection fee)Ms. [redacted] did have an unauthorized (breed restricted) pet. Per the TAA Lease Contract a lease violation notice must be placed on the inside of the door or hand delivered to anyone over the age of 16 (notice for unauthorized pet). I approached the door; knocked several times and was not able to gain entrance due to the deadbolt being secured. I contacted Ms. [redacted] via phone to discuss situation; at that point she became irate and threatened that anyone who came to her door unannounced would be shot with her personal gun. I advised Ms. [redacted] that she would have to vacate on her lease end date(11/30/2016) which she agreed. A couple of weeks later my maintenance personnel had a scare with Ms_ [redacted]; as she was entering the gate she accelerated her gas going towards him and his son almost hitting them with her vehicle in retaliation of him notifying me of the unauthorized pet. I then told her that she would have to vacate no later than 10/31/2016. I agree to release her from her lease with no lease break penalties. Please feel free to contact me via email at [redacted].com should you have any further questions.Respectfully Submitted,[redacted] Community Manager