Casias Tire Shop

SCAMMERS! TRUST THE BAD REVIEWS! They have ripped off my sister multiple times, but she didn't know any other mechanics since this is not the original owners (they were great unlike now). They lost my sister's car for hours (and gave her keys to someone else) a few months back when they were supposed to change her brakes. No apologies, no discount. Decided that was the last time w them. But today she had no choice but to go back bc her battery was dead and still under 3 yr warranty. First he argued it was from 2021 but she reminded him 2021+3= 2024, then he charged her $80 🤬 labor to replace their faulty battery when it literally takes 2 min to put in the new one, and then told her there's no warranty on the new battery since it's a replacement. THEY ARE LITERAL TRASH AND NOT THE SAME OWNERS FROM YEARS BACK. I'm convinced any recent reviews that are good are being paid for or from friends. No legit person would dare recommend them.

TO WHOM IT MAY CONCERN AS STATED ON THE PREVIOUS RESPONSE IN ORDER TO REMOVE A HEATER CORE THERES NO NEED TO REMOVE THE HOODCUSTOMER COMPLAINING ABOUT A GAP THAT HAS NOTHING TO DO WITH THE SERVICES WE PROVIDED TO THEMCOMPLAINT #REGARDING THE SYSTEM CUSTOMER WAS ADVISED ABOUT THE PROBLEM PRIOR TO US TOUCHING THE TRUCK WHEN IT WAS TURNED IN THE FIRST TIME MECHANIC SMELLED SOMETHING BURNING AND SAW IT WAS COMING FROM THE REMOTE WIRE THAT CONNECTS TO THE AMPLIFIERWE DISCONNECTED IT AND CUSTOMER WAS ADVISED TO GET CHECKED OUT BY THE INSTALLER OF THE SYSTEM, AFTER BRINGING IT BACK AGAIN FOR THE SECOND TIME MECHANIC NOTICED IT WAS CONNECTED AGAIN AND AT THE TIME OF PICK UP CUSTOMER BLAMED US FOR THE DAMAGES WHEN CLEARLY IT WAS ADVISED TO HIMWE ARE A WELL ESTABLISHED HELPFULL SHOP THAT WILL GLADLY ADMIT AND FIX OUR MISTAKES BECAUSE THEY HAPPENAT THE LAST REPAIR CUSTOMERS PARENTS WERE ADVISED SINCE THEY PICKED UP THE TRUCK ABOUT A POSSIBLE BIGGER PROBLEM THAT MIGHT BE CLOGGING UP THE HEATER CORE AND THEY UNDERSTOOD CLEARLYWE WILL GLADLY REIMBURSE A PORTION OF THE REPAIR FOR THE INCONVINIENCEBUT WE REJECT THE COMPLAINTS ABOUT THE HOOD AND AMPLIFIER BECAUSE AS ANY PROFESSIONAL MECHANIC MIGHT KNOW THERES NO NEED FOR US TO REMOVE THOSE OBJECTSWE FEEL LIKE WE'VE HELPED ALOT BY NOT CHARGING A SINGLE DOLLAR FOR THE REPAIRS,TOW AND EVEN WHEN THE THIRD TIME WASNT UNDER WARRANTY WE STILL DID THE REPAIR WITH A DEALER PART THAT WASNT CHARGED EITHER SINCERLY CASIAS TIRE SHOP

Complaint: ***
I am rejecting this response because: (Please see attachments)
Regards,
*** ***

To whom this may concern, The first time the customer came into the shop was July 14, where yes he was charged $ 56.00 for the heater core and $for the labor. In order to replace the Heater Core you must remove the entire dashboard, the hood does not get
touched. The customer then states that the truck was gushing with radiator fluid as soon as it was picked up yet the customer brought the truck back on October 3, which is days shy of there month warrantyWe replaced the part under warranty, the same day, as a defective partdays later the customer contacted us about the situation againWe towed the truck from the customers home to our shop which is a $tow charge, yet we did not charge the customer a single dimeWhen the vehicle was brought to us we bought a brand new part from the dealership, not from a parts storeWe purchased the part from our own pocket, we did not charge the customer anythingThe customer was informed that there are electrical problems with the vehicle thus causing the reason for the heater core going outThis was the last warrantied part that was going to be replaced, as stated in the receipt and was told to the customerWe have been nothing but helpful to the customerThe customer has had heater cores replaced here at the shop, which equals $1,The Customer has been charged a total of $I also read that the customer stated about the reviews that he had read before coming to the shopYes, we are a well known shopReason being is that we treat our customers with respect and we do not over charge themFor example, This situation, if we were a terrible shop as the customer statesWhy would we be so willing to help him out? Thank You,Casias Tire Shop

TO WHOM IT MAY CONCERN WHEN CUSTOMER FIRST CALLED OUR SHOP HE STATED THAT ANOTHER REPAIR FACILITY WASNT ABLE TO FIND PROBLEM AND ASKED FOR US TO TOW IT INWE AGREED AND TOWED IT IN FOR A SMAL FEE OF DOLLARS WICH IS PRETTY CHEAP COMPARED TO ANY TOW TRUCK AROUNDONCE HERE WE FOUND OUT THE
BATTERY WASNT CHARGING 1ST WE RECOMMENDED THE ALTERNATOR CUSTOMER SAID IT WAS NEW BUT AS SEEN ON OTHER CASES PARTS CAN BE DEFECTIVEONCE WE INSTALLED THE ALTERNATOR PROVIDED BY THE CUSTOMER CAR WAS CHARGING BETTER BUT NOT FULL CAPACITY SO WE PROCEDED TO LETTING THE CUSTOMER KNOW HE HAD AN ELECTRICAL PROBLEM AND THAT PREVIOUS SHOP HAD LEFT LOOSE WIRES EVERYWHEREPROBLEM CAME FROM WIRES TOUCHING INSIDE THE STEERING COLUM AND ALTERNATOR WENT BACK TO CHARGE VOLTS. FOR ALL THE SERVICES WE CHARGED A TOTAL OF DOLLARS WICH WAS FOR THE TOW TO REPLACE THE ALTERNATOR AND FOR THE ELECTRICAL SHORT AND WE DIDNT GIVE WARRANTY AND STATED IT ON THE RECEIPT DUE TO BEING ELECTRICALCUSTOMER WAS ADVISED CAR WAS READY AND DIDNT PICK UP TILL LIKE WEEKS AFTER AND ONCE HE PICKED IT UP HE CALLED MY MECHANIC AND TOLD HIM HE WAS HAVING SIMILAR PROBLEMS AND WE TOLD HIM TO BRING IT INTHE NEXT DAY HE CALLED MY MECHANIC AGAIN THREATING HIM THAT HE DIDNT KNOW WHO HE WAS AND THAT WE NEEDED TO FIX IT THATS WHEN I STEPPED IN AND TALKED TO THE CUSTOMER AND HE ACTED THE SAME WAY WITH ME USING PROFANITY AND THREATING MEWE GLADLY HELP PEOPLE OUT BUT WHEN THEY COME AND THREATEN US AND ACT AGGRESSIVE TOWARDS US THERES REALLY NOTHING WE CAN DO WE EVEN HAVE VOICEMAILS HE LEFT GETTING LOUD AND AGRESSIVE WHEN ALL WE TRIED TO DO WAS HELPTHANKS SINCERLY MANAGEMENT

The customer came in on March 14, 2017 at opening time which is at 7:00 am.Our mechanic area does not open until 8:00 am. When the customer arrived, we were notified by her that she would like to get her check engine light checked out and find out what the problem was. The customer then needed a...

ride to work/home, we then sent one of our employees to give the customer a ride. We then received a phone call later in the day around noon from the customer. When the customer called my mechanic was running the diagnostic testing on the vehicle. Running a diagnostic on a vehicle with a check engine light can be many of different things. so from there pulled diagrams to follow the engine codes that were coming up, he also did testing on the airbag controls. The reason we charge for a diagnostic is because our mechanics can not just look at the vehicle and tell you wheat is wrong with it. we have to hook it up to equipment and machines that we have here that have cost us thousands of dollars so that we can have a accurate diagnostic for the customer. we are not just going to tell you oh well its one thing and its something else. The mechanic flagged 4 hours for this particular vehicle trying to find out what the problem was. Yes we are sorry that we can not service the airbag and we wish we could help but we do not service airbags.The customer then requested to do the oil change and the check engine light would be fixed and no longer a problem. Check engine lights do not just come on when you need an oil change. The customer then called back for the third time to find out the status of the vehicle around 4:00 pm the vehicle was diagnosed and the oil change was complete. upon the arrival of the customer she was informed of the situation that the air bag needed to be serviced. and that we do not service them. The customer was then charged $25.00 for the oil change and $45.00 for the diagnostic.

TO WHOM IT MAY CONCERN AS STATED ON THE PREVIOUS RESPONSE IN ORDER TO REMOVE A HEATER CORE THERES NO NEED TO REMOVE THE HOOD. CUSTOMER COMPLAINING ABOUT A GAP THAT HAS NOTHING TO DO WITH THE SERVICES WE PROVIDED TO THEM. COMPLAINT #2 REGARDING THE SYSTEM CUSTOMER WAS ADVISED ABOUT THE PROBLEM PRIOR TO US TOUCHING THE TRUCK WHEN IT WAS TURNED IN THE FIRST TIME MECHANIC SMELLED SOMETHING BURNING AND SAW IT WAS COMING FROM THE REMOTE WIRE THAT CONNECTS TO THE AMPLIFIER. WE DISCONNECTED IT AND CUSTOMER WAS ADVISED TO GET CHECKED OUT BY THE INSTALLER OF THE SYSTEM, AFTER BRINGING IT BACK AGAIN FOR THE SECOND TIME MECHANIC NOTICED IT WAS CONNECTED AGAIN AND AT THE TIME OF PICK UP CUSTOMER BLAMED US FOR THE DAMAGES WHEN CLEARLY IT WAS ADVISED TO HIM. WE ARE A WELL ESTABLISHED HELPFULL SHOP THAT WILL GLADLY ADMIT AND FIX OUR MISTAKES BECAUSE THEY HAPPEN. AT THE LAST REPAIR CUSTOMERS PARENTS WERE ADVISED SINCE THEY PICKED UP THE TRUCK ABOUT A POSSIBLE BIGGER PROBLEM THAT MIGHT BE CLOGGING UP THE HEATER CORE AND THEY UNDERSTOOD CLEARLY. WE WILL GLADLY REIMBURSE A PORTION OF THE REPAIR FOR THE INCONVINIENCE. BUT WE REJECT THE COMPLAINTS ABOUT THE HOOD AND AMPLIFIER BECAUSE AS ANY PROFESSIONAL MECHANIC MIGHT KNOW THERES NO NEED FOR US TO REMOVE THOSE OBJECTS. WE FEEL LIKE WE'VE HELPED ALOT BY NOT CHARGING A SINGLE DOLLAR FOR THE REPAIRS,TOW AND EVEN WHEN THE THIRD TIME WASNT UNDER WARRANTY WE STILL DID THE REPAIR WITH A DEALER PART THAT WASNT CHARGED EITHER.   SINCERLY   CASIAS TIRE SHOP