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Casino Fandango Reviews (2)

On 01/01/15 me and my party of three decided to go have breakfast at casino Fandango. We have heard several good thing's about the place so we decided to give it a shot. The service was by far the worst we have ever recieved, we had to wait 15 minutes just to get our drinks and an hour for our food. Everyone that were seated after us recieved their food before me and my family, when I asked our unfriendly waiter why the 45 minute wait she said the kitchen was backed up and rushed away with out giving me a chance to say if the kitchen was backed up it would be backed up in order right? I proceeded to find the manager in charge to complain keep in mind it takes a lot for me to even think of complaining. I ended up waiting another 20 min for deek the manager to show up and in the end ended up talking to an assistant due to him not even showing up. This restaurant is a joke along with the managment and neither me or my family will ever be going back to this establishment.Desired SettlementI would simply like a call from managment to simply let him know what kind of buisness he is running.Business Response Contact Name and Title: [redacted]Contact Phone: [redacted]Contact Email: [redacted]We are very sorry to hear about your visit. We do pride ourselves with excellent food and service. I have reached out to [redacted] by phone. I have learned that we did experience tremendous business levels that day and recognize the long wait time that you endured. Our supervisor on duty also recognized this and comped the entire ticket in an effort to show good faith. Again, we do apologize and would like the opportunity to show you what a truly great dining experience our restaurants provide.

The hostess was rude and humiliating in a full restaurant. She continued to do so in front of a manager and she did nothing to help my family. Today 12/28/14 my family and I went to brunch at the palm court cafe. When we arrived the hostess asked how many of us there were, my husband said "two adults and two babies we need high chairs for." The hostess response in a very rude manner "so that means there are four" and walked away. After waiting for about five minutes in the waiting area she called for us but we were unable to hear over the usual casino noise, some other people also waiting let us know she had called for us and our table was ready. We promptly got up went to the desk to the hostess when she informed us we were late and she had given our table away so we would have to deal with a booth. She escorted us to the booth and again very unpleasantly said "ok have a good time." We were not given high chairs or even boosters. So my husband got up to go ask for two high chairs first he asked the first lady he saw, she happened to be the keno runner but politely escorted him back to the same hostess who had been very rude to us before. He then politely asked her again for two high chairs for the babies, she then gave my husband attitude and said "ugh, yeah I guess." All why this happened asking for high chairs AGAIN the manager on shift was standing with in an arms length of my husband witnessing this and when my husband turns to her she pretends to not see him then walks away. After my husband returned to the table after a few minutes a busser finally comes with ONE high chair...we ask for another and he says he will try to find one or a booster. Few minutes more pass and he returns with a booster. Not ideal but better than nothing. As our time continues our service wasn't good I never got a refill of my drink that was gone before our food showed up and once our food did come the waiter seemed to think his job was over. We never saw him again nor did our check ever come so we had to go to the counter for them to pull it up so we could pay and get to leave. It was the worst experience I have ever had. I never thought a manager would watch the way she was treating customers then avoid us like the plaque so she didn't have to do anything other than hide out behind the cashier and flirt with the male bussers and waiters.Desired Settlement$40.00Business Response Contact Name and Title: [redacted]Contact Phone: [redacted]Contact Email: [redacted]We are very sorry to hear of your unpleasant experience. We pride ourselves with the highest quality food and level of service. I do apologize for any miscommunication you received at the front. The manager that you spoke of is no longer with the company. We would like to invite you back to the Palm Court Grill on us. Please join us, so you can enjoy a truly great experience. Please feel free to contact me at any time. Thank you

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Description: Casinos

Address: 3800 S Carson St, Carson City, Nevada, United States, 89701-5554

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