I apologize for the delay in responding to this emailI have contact [redacted] and we agreed to have his watch picked up and evaluated by our technicians to see if there is an issue with the watchI have explained to [redacted] that our watches when repaired may not come with a fully charged solar cell, he said he has had our solar watches before along with other brand solar watches and he is completely aware how to properly charge a watchOnce the watch is here I will have a manager evaluate this watch and let the customer know what needs to be done at that point
I, [redacted] spoke with Mr [redacted] on 4/27/advising we will refund him $which is the current selling price of his wife's watch He also inquired about the other watch he wanted sent back unrepaired and he had not received This was taken care of as well per the conversation and it shipped on 4/30/ I apologized for delay and inconvenienceThis case is now considered to be closed
I apologize for the delay in responding to this email, however I left MrRoudenis a message on his machine this morning 8-7- informing him that we are covering his watch under our warranty and he should have his watch back within the next week
I am rejecting this response because: I have not received a return call from a Mrs [redacted] since her original messageI have called times since last week, left two messages and have heard nothing back in returnAs of right now, they still have both of my watchesThis is absolutely terrible customer serviceBelow is the number Mrs [redacted] left on a voicemail for return calls
I apologize for the delay in responding to your requestManagement has confirmed that this customer does in fact have an extended warranty and we have repaired his watch under that warranty The watch has been shipped back to the customer repairedWe feel this matter has been successfully resolved
Dear Revdex.com,I have tried to contact customer, I left her a message today 3-31-asking her to contact me backI wanted to let her know that we emailed her a Fed Ex label so that we can get the watch back here to evaluate it.Thank you***Customer Support
I apologize for the delay in responding to this emailI have contact [redacted] and we agreed to have his watch picked up and evaluated by our technicians to see if there is an issue with the watchI have explained to [redacted] that our watches when repaired may not come with a fully charged solar cell, he said he has had our solar watches before along with other brand solar watches and he is completely aware how to properly charge a watchOnce the watch is here I will have a manager evaluate this watch and let the customer know what needs to be done at that point
I, [redacted] spoke with Mr [redacted] on 4/27/advising we will refund him $which is the current selling price of his wife's watch He also inquired about the other watch he wanted sent back unrepaired and he had not received This was taken care of as well per the conversation and it shipped on 4/30/ I apologized for delay and inconvenienceThis case is now considered to be closed
I apologize for the delay in responding to this email, however I left MrRoudenis a message on his machine this morning 8-7- informing him that we are covering his watch under our warranty and he should have his watch back within the next week
I am rejecting this response because: I have not received a return call from a Mrs [redacted] since her original messageI have called times since last week, left two messages and have heard nothing back in returnAs of right now, they still have both of my watchesThis is absolutely terrible customer serviceBelow is the number Mrs [redacted] left on a voicemail for return calls
I apologize for the delay in responding to this emailCasio is working with the customer in getting them a replacement watch
I apologize for the delay in responding to your requestManagement has confirmed that this customer does in fact have an extended warranty and we have repaired his watch under that warranty The watch has been shipped back to the customer repairedWe feel this matter has been successfully resolved
Dear Revdex.com,I have tried to contact customer, I left her a message today 3-31-asking her to contact me backI wanted to let her know that we emailed her a Fed Ex label so that we can get the watch back here to evaluate it.Thank you***Customer Support