Caskey's Garage LLC

October 6, 2015Revdex.comATTN: ***Bryant Woods SouthAmherstNY 14228Re: Complaint ID #***Dear ***:Please accept this letter in response to your letter dated October 1,relative to the complaint that you have received from *** ***sWe do not understand
why *** did not contact us directly with his concernsto allow us to remedy the situationOn August 20, August 24, and September we had left voice mail messageson both ***'s home and cell phonesrequesting that he call our office regarding payment of two unpaid invoices that arc dated July and Being that we never received a return phone call from ***on September We sent a letter via certified mail informing him that we need hear from him or we would turn his account over to our collection agencyThe U.SPostal Service re turn receipt indicates that the letter was delivered on September 24, It appears that upon receiving our letter that *** became upset and thereforesubmitted a complaint to the Revdex.com on September instead of discussing the matter with usWe consider this an inappropriate manner of dealing with the situation. As you requestedenclosed here with is our statement in response to the above referenced complaintWe arc hereby declaring that this is a truthful account of our experiences with *** ***s.Sincerely,Kelly RC***MemberKRC/dkEnclosureBusiness Response to Customer Complaint:As a result of customer receiving seventeen (17) D.O.Ttickets, it was our understanding that in order to continue using the truck and trailer the customer had no choice, but to proceed with all repairs to both unitsThe descriptions of repairs are as follows: FTruck - Invoice dated 1/29/15Following the list of work that must be done to correct all violations that were written up by the Department of Transportation, making truck road legal and ready for InspectionAll wheels removed and all brakes gone through and repairedWe were able to resurface one front rotor, but had to replace the other due to cracksThe front wheel bearings all cleaned, checked and repaired with new seals installedNew pads and all new caliper hardware installedBoth rear brake rotors were turned, and made usableThese wheel bearings also cleaned, checked, and repairedNew wheel seals installedA pair of new calipers, pads, and all hardware installedAll new emergency brake shoes and hardware installedA new right rear brake hose installedA new wheel bearing adjusting nut installed in the right rearAll wheels reinstalled and torqued to correct specificationsThe complete brake system pressure bled, and the emergency brake all adjustedThis is all working perfectWe then corrected all rear truck lighting and wiringWe put holes in the rear bumper and mounted all lights as neededWe installed a three (3) bar marker light setup on rear of truckA new trailer cord receptacle installed and this all wired in to the system with a new junction blockThe electricbrake controller for the trailer also all hooked on to this system, and this working fineA back up alarm installedA fire extinguisher installed as needed in the cabThis has warning flares in the cab as neededThe exhaust system all repaired, and sealedWe then went and did a NY State inspection on the truckWe have made sure all other corrections, and repairs were made and that all Department of Transportation paperwork was correctedWe have hooked the trailer that we have made all the repairs to, to this truck, and road tested the complete unit. This is all working fineThe only thing that we are concerned about is that this truck hasanother company's name on the cab doors, and we are not sure about the Department of Transportation numbersOwner really should have this all repainted. Econoline Trailer - Invoice dated 12/29/14Check and go through the complete trailer and make sure all is working as it shouldAll wheels removed and all brakes fully servicedThe brake shoe hardware and magnets are all in good shapeWe did resurface all brake drums and did both surfaces on both drumsAll wheel bearings cleanedchecked and repackedAll new wheel seals installedThis all reassembled and all brakes adjusted as neededWe repaired all electrical wiring and installed a new battery for the break-awayThis is all working fineAll lights and all wiring repairedA new male plug installed on the light caseWe NY State inspected this trailerTrailer is in very goodcondition. 1) On January 14, January 15, and January 21, - Voice mail messages were left on both the customer's home and cell phones requesting return phone calls regarding the unpaid invoice dated 12/29/14.2) Upon preparing another invoice on January 29, 2015, we called the customer's place of employment on January 30, 2015, and was informed that he was on vacation until Monday, February 2, 2015, therefore, a voice mail message was left for customer at his phone extension asking him to return a phone call to make better payment arrangements.3) During a meeting between a former employee and customer at our office on February 3, 2015, two (2) employees witnessed that the customer was initially treated rudely, but after the owner joined the meeting the former employee did calm down and all three (3) parties agreed that customer would remit weekly payments to settle his account (which was paid in full on June 1,2015)We do hereby apologize for such treatment.4) We did not receive the Form ST-Farmer's Exemption Certificate until customer faxed it to our office on February 5, Customer requested that the sales tax be deducted from the invoice dated 12/29/The fonner employee infonned the customer that the sales tax could not be removed because the company had already paid the tax to New York StateThe employee also stated to customer that his account was changed to tax exempt statusThe sales tax was deducted from the invoice dated In addition, the sales tax amounts were deducted from subsequent invoices dated 7/21/and 7/22/15.Proposal to Desired Settlement:A credit memo will be prepared to refund the sales tax amount of $(charged on invoice dated 12/29/14) and will be applied to the current unpaid invoice dated 7/22/Also, we will reduce the next day air freight charge in the amount of$to $Therefore, we would then expect payment of the two invoices (dated 7/and 7/22115) currently open on customer's account along with the finance charges for the months of August and September 2015.Also, please note that we do take offense to customer's statement that the "back office people" are rude and disrespectfulThe previous employee might have shown rude behavior, but our current employees have never and do not indicate such behavior, and are always polite and try to ensure that all customer transactions are done properly and correctly

Please accept this letter in response to your notice dated January 8, 2016, relative to the complaint that you have received from *** ***We do not understand why *** did not contact us directly with his concerns, to allow us to remedy the situationWe left numerous voice mail messages on both
his home and cell phones, but never received a return phone call from *** regarding payment of the invoice dated August 18,On September 30,2015, we then contacted his store and left a message with an employee for *** to call our office*** then sent an employee to our office later that day and he hand delivered a check for partial payment of the invoice with a note stating that *** will send another check in the same amount within two (2) weeksOn October 15, 2015, ***'s wife hand delivered the check and was quite rude to our bookkeeperOn November 6, 2015, a voice mail message was left on ***'s cell phone requesting payment status of the remaining balance owed on the invoiceAgain, we never received a return phone callThereafter, multiple voice mail messages were left on his home phone andwhen we called his cell phone, a recording stated that his mailbox: was fullA letter was mailed to the customer on November 18, 2015, stating that since we had made many attempts to contact him with no success, we would be assessing finance charges commencing on October 31,2015, which would continue at the end of each subsequent month until we received full payment for the invoice; we also requested that he contact us with an idea of when we may expect his next paymentSince no response was received from ***, we then sent a demand letter requesting that the unpaid balance due on his account be paid by December 28,2015, and if the payment was not received a lawsuit would be brought against him in the Commercial Claims CourtOnce again he never contacted our office so we filed the claim with the court and a hearing was scheduled for March 24,We then received a letter from a local community dispute resolution center (dated January 4, 2016) wherein mediation services were offered to usWe received another letter (dated January 7, 2016) from the same agency informing us that *** was interested in mediationOn that same date (January 7) *** then submitted a complaint to the Revdex.comWe submitted our proposal to the agency wherein we stated that *** should be responsible for the cost of the parts still owed on his invoice and requested the remittance of$plus the finance charges totaling $for a grand total of$1,074.47, and we would deduct the labor amount of $2,856.00. In addition, we also find it very odd that *** brought the same truck back to us on September 30, 2015,for repairs to the air conditioner and the AM/FM radio, and also requested that we wire in a CB radio.*** never informed us of any issues that he had with the previous invoice dated August 18,2015, and we received full payment for our invoice dated October 8, on October 15, Actually, he stated that the truck was running better than ever***'s driver also brought the same truck to us on November 12,2015, we found that the engine fan that we had installed in August was not working as it should; we replaced the fan and install kit with a new unit under warranty with absolutely no cost to the customerSincerely, Kelly ** ***