This letter acknowledges receipt of your correspondence regarding the concerns of [redacted] , ID number [redacted] [redacted] started an insurance policy with our company on 04/16/at 20:Within an hour, she called in and requested to cancel the policyAt that time, she had not been provided with proof of insuranceWe do allow a policy to be rescinded within the first hours if no proof of insurance was providedTherefore, [redacted] will be given a full refundI have also called and left a voicemail to make her aware of the outcomeShe can expect a full refund of $to her debit cardTypically, the credit will appear within to business daysWe disclose our fees on the auto applicationWhen starting a policy, it’s not typical for a representative to go over feesThe representative is required to go over the application fee and the cost associated with the initial payment We sincerely apologize for the service [redacted] received and appreciate this matter being brought to our attentionIf you have any questions, please feel free to contact me.Sincerely, [redacted] ###-###-####, Ext***###-###-####, Fax [redacted]
[redacted] * This letter is written in response to a complaint filed by [redacted] with respect to the above captionedclaim.A review of the claim file shows this loss was reported by [redacted] at Allstate Insurance on 11-12-At the time of the report, [redacted] provided a mailing address for their insured, [redacted] , butno phone number [redacted] further advised that adjuster [redacted] , would be the main contact forthis claimShe noted his contact number to be ###-###-#### but there was no claim number providedAclaim acknowledgement letter was mailed to both [redacted] and our insured [redacted] ***.The adjuster assigned to the claim made contact with [redacted] on 11-13-at 2:39pm, CSTDuringthat call, [redacted] was asked to provide [redacted] ' contact informationHe advised he would beunable to do so, but would provide [redacted] with our informationHe further advised that [redacted] stated our insured, [redacted] ***, disregarded a stop sign and struck her vehicleWith that information, ouradjuster began her investigation and made several attempts to contact our insured with no successAReservation of Rights letter was mailed to [redacted] on 11-12-14.We are not certain who has been giving [redacted] "excuses about this matter" as we have had nocommunication with [redacted] until we received this complaintWe noted her phone number on thecomplaint and the adjuster contacted her on 12-15-at 3:44pmAt that time, we took her statement,requested she send in her estimate of repair, explained the claims process, and advised her that we areattempting to contact our insured for a statement, but to date have been unsuccessful [redacted] advisedthat she would forward a copy of the police report for our review.At this time, we are continuing our investigation into this loss and the resulting damagesWe continue topursue our insured for a statement of factsWe are also awaiting the estimate of repair and police reportfrom [redacted] .Sincerely, [redacted] ###-###-####
This letter acknowledges receipt of your correspondence regarding the concerns of [redacted] ID number [redacted] On 03/06/2015, [redacted] started a policy through our website and elected to reject the uninsured motorist bodily injury coverage (UMBI)She was quoted a monthly rate of $ We require a signed selection form to be returned within days in order reject the UMBI coverageIf the form is not returned, the coverage is added back to the inception date of the policy We did not receive the selection form and the coverage was added to policyThis caused the monthly rate to change from $to $There was a $adjustment for the coverage being added to the policy effective March 6, This was added onto the next month’s billing, making the payment due $Thereafter, the payments would be $ Anytime there is an adjustment in a policy it may cause the billing date to changeDue to the $adjustment, the billing generated days earlier [redacted] is set to cancel on April 30, If she would like to cancel prior to that date, we will refund any unearned premium minus the cancellation feeUnfortunately, we are not able to accommodate her request for a full refund since we have provided her insurance coverage since March 6, If you have any questions, please feel free to contact meSincerely, [redacted] Customer Contact Center ###-###-####, Ext [redacted] ###-###-####, Fax [redacted]
Dear [redacted] In acknowledgement of your correspondence dated 2/9/regarding a complaint filed by [redacted] *** [redacted] complained that SafeAuto has undervalued his MiniCooper.We have completed a valuation report which takes into consideration [redacted] ***'svehicle's VIN, year, make, model, options, condition, and mileage in his market area.The main point of contention on the vehicle's value involves the conditioning of theengine [redacted] ***'s vehicle was in a repair shop for engine repair when it was stolen,when it was stolen it over heated and blew the engineAccordingly we have conditionedthe engine as needing mechanical work (not because of the blown engine, but because ofthe pre-loss condition).As of the writing of this letter, [redacted] has refused to cooperate with the settlement ofhis claim.If there is any additional documentation that [redacted] would like us to considerregarding the value of his vehicle he can submit them for reviewAbsent additionaldocumentation we will stand behind our valuation report.If you need any additional information, feel Free to contact me.Sincerely, [redacted] ###-###-#### [redacted]
Dear [redacted] This letter acknowledges receipt of your correspondence with file number [redacted] dated 03/17/regarding the concerns of [redacted] On 01/30/at 12:a.mET, [redacted] started an insurance policy with Safe Auto Insurance Company through our website (policy number [redacted] )At that time, she elected limited tort and rejected the stacking of uninsured and underinsured motorist bodily injury coverage [redacted] elected to receive her policy documents electronicallyAt the time of inception, the coverage selection forms were emailed to her to sign and return within days in order to keep limited tort optionNo forms were received and on 02/13/her policy coverages were changed back to inception which resulted in an increase in premiumWe sent new forms and a premium increase memo advising of the changes to her policyA payment due notice was mailed on 02/02/with a payment due date of 02/09/No payment was receivedOn 02/10/a notice of cancellation was mailed with a cancel date of 02/26/at 12:a.mNo payment was received and the policy cancelled for nonpayment [redacted] called into our service department on 03/16/2015, she was advised that the policy had cancelled for non-payment and the balance owed is $This was for the coverage change, in which she was given full tort and stacked coverages since we did not receive her selection formsThere was also a $surcharge for unverifiable driving record [redacted] was offered a new policy in which the owed balance would transferShe elected not to get another insurance policy at that time [redacted] indicated that she spoke with our company on 02/06/and 02/23/2015, however we have no records of her speaking with anyone from our company between 01/30/until she called on 03/16/We regret the unfortunate situation that [redacted] has experiencedAfter further review, we find that we followed all company policies and proceduresIf you have any questions, please feel free to contact meSincerely, [redacted] Customer Contact Center###-###-####, Ext***###-###-####, Fax [redacted]
I have reviewed the response made by the business in reference to complaint ID ####, and find that this resolution is satisfactory to meI would like to wait to close this until all funds are received as was agreed to however at this current time we have only received not as stated by the business area who said they mailed an additional on the same day as the first check but has yet to be received, and makes me concerned that they claim it went out on the same day and we have had the other check for days and the other check they claim to of sent has yet to arrive Once received I will gladly close the complaint Regards, [redacted]
The affidavit in question is sent directly to Chase it does not come back to SafeAuto Once Chase receives the affidavit they begin an investigation on the improperly paid claim When a decision is made by Chase, if it is in our favor and the funds are added back to our account then payment will be reissued This process through Chase can take three to six months to resolve In the event Chase denies the claim there will be no additional funds forthcomingThank you,
I escorted shop manager to the [redacted] in [redacted] where we were advised by bank manager and customer service that the 1st ccheck issued was returned due to nonsufficient funds[redacted]
MrThompson started this through our website and was offered liability coverageHe accepted the liability coverage and started the policyTherefore, we will not be refunding any further fundsThe refund check for $was mailed on 4/30/2015, check number [redacted]
Dear [redacted] I am writing in response to your letter regarding a complaint that was filed by [redacted] [redacted] submitted her claim to Safe Auto Insurance Company on February 4, at 22:48P.MSafeAuto adjuster [redacted] left a voicemail for [redacted] on February 5, 2015around P.M.A statement was obtained with [redacted] on February 9, and her claim is currentlybeing reviewed.Safe Auto Insurance Company apologizes for any delay in contacting [redacted] .Should you need anything additional, please feel free to contact me.Sincerely, [redacted] ###-###-####
Dear [redacted] , This letter acknowledges receipt of your correspondence regarding the concerns of [redacted] ***, ID number [redacted] [redacted] started an insurance policy with our company on 02/10/at 12:p.mthrough our websiteHe selected to pay quarterly for the six-month premiumTherefore, he paid for three months at the inception of this policy On 04/10/2015, a payment due notice was mailed to [redacted] with a due date of 04/24/No payment was received and a notice of cancellation was mailed on 04/25/The cancel notice indicated the policy would cancel for non-payment on 05/10/No payment was received and the policy was canceled [redacted] had emailed into our service department and the manager, [redacted] ***, responded to his concernsI’ve attached the emails for your review [redacted] went over the details of the policy and explained that [redacted] had not paid for six months of coverage [redacted] was paying a lower premium on a previous policy as he had incurred discounts over the course of the policy However, the policy had cancelled and when he started this new policy he no longer had the discounts and therefore his premium reflected a higher amount If you have any questions, please feel free to contact meSincerely, [redacted] Customer Contact Center###-###-#######-###-####, Fax [redacted]
[redacted] *** I am writing in response to the complaint filed by *** [redacted] in regarding to thepayment of her claim.The initial payment was sent as a party check on 12/10/Based on the informationwe obtained from the shop their bank would not deposit the check without [redacted] there as it was noted by the shop there was an issue with the endorsement of the check.Since this could not be accomplished it was decided on 12/22/another check would besent directly to [redacted] 's choice of shop, it appear that due to the holidays thischeck was delayed or possibly lost.Since the second check was not received it was decided to stop it and send out a newcheck overnight mail to her choice of shop so that this could be resolvedOn 1/8/2014the new check was issued and sent via overnight mail.If you need any additional information, feel free to contact me.Sincerely, [redacted] Safe Auto Insurance###-###-#### [redacted]
If I had been told from the beginning that my vehicle couldn't be covered, then I wouldn't have been charged the $application fee, because I wouldn't have wasted my time filling out the applicationAnd they stated I have been refunded all but $10, however, I was never refunded the $cancellation fee either Regards, [redacted]
Unfortunately, we have no record of MrThompson calling into our company and speaking with a representativeThe policy was started on our website and he elected liability coverageMrThompson has been refunded all premium with the except of the $application feeMrThompson did agree to the fee through our website prior to starting the policyAt this time, we have been more than accommodating in refunding the cancellation fee and the unearned premium
as stated 'Trooper [redacted] NEVER said he would fax anything to anyone. I spoke with him last week & he said he would not be able to fax anything do to the fact as told to safe auto many, many times by me, by Troper [redacted] and the [redacted] State police , You have to to get any State Police Records from THE [redacted] STATE POLICE HEADQUARTERS IN [redacted] . Also I have been told that you must have a subpoena to receive any reports. I have complied with all of their requests, the incident happened on September11, 2014 & it has been 83 days since my Jeep was stolen. I have tried to call on a daily basis to no avail. Still no answers, no check. Safe auto is obviously not going to get the subpoena that is needed to receive the report (even though it is their responsibility - as told to me by the ** State Police). I am going to attempt to get the subpoena, pay for it myself, and I will seek reimbursement from safe auto. Hopefully this will speed things along.
The ambulance was in the turning lane and [redacted] admitted to coming in my lane because she panic and was trying to get out of the way I was not on my cell phone and if we have to take this to court I would have my cell phone records subpoena to prove that this is one more lie that [redacted] is claiming to try not take reponsbility of this accident It is right there in *** [redacted] statement that she came in my lane So how did I hit her car if she came in my lane? If I was at fault why don't [redacted] have a copy of my insurance information? She did not hesitate in gaving me a copy of her insurance card, which I did take a picture of, after she stated that she was at fault And the fact still remains that when I spoke to [redacted] she said that when she was contacted by the claims adjuster of Safe Auto they told her to dispute the claim so that they don't have to pay Regards, [redacted]
This letter acknowledges receipt of your correspondence regarding the concerns of [redacted] , ID number [redacted] [redacted] started an insurance policy with our company on 04/16/at 20:Within an hour, she called in and requested to cancel the policyAt that time, she had not been provided with proof of insuranceWe do allow a policy to be rescinded within the first hours if no proof of insurance was providedTherefore, [redacted] will be given a full refundI have also called and left a voicemail to make her aware of the outcomeShe can expect a full refund of $to her debit cardTypically, the credit will appear within to business daysWe disclose our fees on the auto applicationWhen starting a policy, it’s not typical for a representative to go over feesThe representative is required to go over the application fee and the cost associated with the initial payment We sincerely apologize for the service [redacted] received and appreciate this matter being brought to our attentionIf you have any questions, please feel free to contact me.Sincerely, [redacted] ###-###-####, Ext***###-###-####, Fax [redacted]
[redacted] * This letter is written in response to a complaint filed by [redacted] with respect to the above captionedclaim.A review of the claim file shows this loss was reported by [redacted] at Allstate Insurance on 11-12-At the time of the report, [redacted] provided a mailing address for their insured, [redacted] , butno phone number [redacted] further advised that adjuster [redacted] , would be the main contact forthis claimShe noted his contact number to be ###-###-#### but there was no claim number providedAclaim acknowledgement letter was mailed to both [redacted] and our insured [redacted] ***.The adjuster assigned to the claim made contact with [redacted] on 11-13-at 2:39pm, CSTDuringthat call, [redacted] was asked to provide [redacted] ' contact informationHe advised he would beunable to do so, but would provide [redacted] with our informationHe further advised that [redacted] stated our insured, [redacted] ***, disregarded a stop sign and struck her vehicleWith that information, ouradjuster began her investigation and made several attempts to contact our insured with no successAReservation of Rights letter was mailed to [redacted] on 11-12-14.We are not certain who has been giving [redacted] "excuses about this matter" as we have had nocommunication with [redacted] until we received this complaintWe noted her phone number on thecomplaint and the adjuster contacted her on 12-15-at 3:44pmAt that time, we took her statement,requested she send in her estimate of repair, explained the claims process, and advised her that we areattempting to contact our insured for a statement, but to date have been unsuccessful [redacted] advisedthat she would forward a copy of the police report for our review.At this time, we are continuing our investigation into this loss and the resulting damagesWe continue topursue our insured for a statement of factsWe are also awaiting the estimate of repair and police reportfrom [redacted] .Sincerely, [redacted] ###-###-####
This letter acknowledges receipt of your correspondence regarding the concerns of [redacted] ID number [redacted] On 03/06/2015, [redacted] started a policy through our website and elected to reject the uninsured motorist bodily injury coverage (UMBI)She was quoted a monthly rate of $ We require a signed selection form to be returned within days in order reject the UMBI coverageIf the form is not returned, the coverage is added back to the inception date of the policy We did not receive the selection form and the coverage was added to policyThis caused the monthly rate to change from $to $There was a $adjustment for the coverage being added to the policy effective March 6, This was added onto the next month’s billing, making the payment due $Thereafter, the payments would be $ Anytime there is an adjustment in a policy it may cause the billing date to changeDue to the $adjustment, the billing generated days earlier [redacted] is set to cancel on April 30, If she would like to cancel prior to that date, we will refund any unearned premium minus the cancellation feeUnfortunately, we are not able to accommodate her request for a full refund since we have provided her insurance coverage since March 6, If you have any questions, please feel free to contact meSincerely, [redacted] Customer Contact Center ###-###-####, Ext [redacted] ###-###-####, Fax [redacted]
Dear [redacted] In acknowledgement of your correspondence dated 2/9/regarding a complaint filed by [redacted] *** [redacted] complained that SafeAuto has undervalued his MiniCooper.We have completed a valuation report which takes into consideration [redacted] ***'svehicle's VIN, year, make, model, options, condition, and mileage in his market area.The main point of contention on the vehicle's value involves the conditioning of theengine [redacted] ***'s vehicle was in a repair shop for engine repair when it was stolen,when it was stolen it over heated and blew the engineAccordingly we have conditionedthe engine as needing mechanical work (not because of the blown engine, but because ofthe pre-loss condition).As of the writing of this letter, [redacted] has refused to cooperate with the settlement ofhis claim.If there is any additional documentation that [redacted] would like us to considerregarding the value of his vehicle he can submit them for reviewAbsent additionaldocumentation we will stand behind our valuation report.If you need any additional information, feel Free to contact me.Sincerely, [redacted] ###-###-#### [redacted]
Dear [redacted] This letter acknowledges receipt of your correspondence with file number [redacted] dated 03/17/regarding the concerns of [redacted] On 01/30/at 12:a.mET, [redacted] started an insurance policy with Safe Auto Insurance Company through our website (policy number [redacted] )At that time, she elected limited tort and rejected the stacking of uninsured and underinsured motorist bodily injury coverage [redacted] elected to receive her policy documents electronicallyAt the time of inception, the coverage selection forms were emailed to her to sign and return within days in order to keep limited tort optionNo forms were received and on 02/13/her policy coverages were changed back to inception which resulted in an increase in premiumWe sent new forms and a premium increase memo advising of the changes to her policyA payment due notice was mailed on 02/02/with a payment due date of 02/09/No payment was receivedOn 02/10/a notice of cancellation was mailed with a cancel date of 02/26/at 12:a.mNo payment was received and the policy cancelled for nonpayment [redacted] called into our service department on 03/16/2015, she was advised that the policy had cancelled for non-payment and the balance owed is $This was for the coverage change, in which she was given full tort and stacked coverages since we did not receive her selection formsThere was also a $surcharge for unverifiable driving record [redacted] was offered a new policy in which the owed balance would transferShe elected not to get another insurance policy at that time [redacted] indicated that she spoke with our company on 02/06/and 02/23/2015, however we have no records of her speaking with anyone from our company between 01/30/until she called on 03/16/We regret the unfortunate situation that [redacted] has experiencedAfter further review, we find that we followed all company policies and proceduresIf you have any questions, please feel free to contact meSincerely, [redacted] Customer Contact Center###-###-####, Ext***###-###-####, Fax [redacted]
I have reviewed the response made by the business in reference to complaint ID ####, and find that this resolution is satisfactory to meI would like to wait to close this until all funds are received as was agreed to however at this current time we have only received not as stated by the business area who said they mailed an additional on the same day as the first check but has yet to be received, and makes me concerned that they claim it went out on the same day and we have had the other check for days and the other check they claim to of sent has yet to arrive Once received I will gladly close the complaint Regards, [redacted]
The affidavit in question is sent directly to Chase it does not come back to SafeAuto Once Chase receives the affidavit they begin an investigation on the improperly paid claim When a decision is made by Chase, if it is in our favor and the funds are added back to our account then payment will be reissued This process through Chase can take three to six months to resolve In the event Chase denies the claim there will be no additional funds forthcomingThank you,
I escorted shop manager to the [redacted] in [redacted] where we were advised by bank manager and customer service that the 1st ccheck issued was returned due to nonsufficient funds[redacted]
MrThompson started this through our website and was offered liability coverageHe accepted the liability coverage and started the policyTherefore, we will not be refunding any further fundsThe refund check for $was mailed on 4/30/2015, check number [redacted]
Safe Auto is still refusing to refund the money they owe me Regards, [redacted]
Dear [redacted] I am writing in response to your letter regarding a complaint that was filed by [redacted] [redacted] submitted her claim to Safe Auto Insurance Company on February 4, at 22:48P.MSafeAuto adjuster [redacted] left a voicemail for [redacted] on February 5, 2015around P.M.A statement was obtained with [redacted] on February 9, and her claim is currentlybeing reviewed.Safe Auto Insurance Company apologizes for any delay in contacting [redacted] .Should you need anything additional, please feel free to contact me.Sincerely, [redacted] ###-###-####
Dear [redacted] , This letter acknowledges receipt of your correspondence regarding the concerns of [redacted] ***, ID number [redacted] [redacted] started an insurance policy with our company on 02/10/at 12:p.mthrough our websiteHe selected to pay quarterly for the six-month premiumTherefore, he paid for three months at the inception of this policy On 04/10/2015, a payment due notice was mailed to [redacted] with a due date of 04/24/No payment was received and a notice of cancellation was mailed on 04/25/The cancel notice indicated the policy would cancel for non-payment on 05/10/No payment was received and the policy was canceled [redacted] had emailed into our service department and the manager, [redacted] ***, responded to his concernsI’ve attached the emails for your review [redacted] went over the details of the policy and explained that [redacted] had not paid for six months of coverage [redacted] was paying a lower premium on a previous policy as he had incurred discounts over the course of the policy However, the policy had cancelled and when he started this new policy he no longer had the discounts and therefore his premium reflected a higher amount If you have any questions, please feel free to contact meSincerely, [redacted] Customer Contact Center###-###-#######-###-####, Fax [redacted]
[redacted] *** I am writing in response to the complaint filed by *** [redacted] in regarding to thepayment of her claim.The initial payment was sent as a party check on 12/10/Based on the informationwe obtained from the shop their bank would not deposit the check without [redacted] there as it was noted by the shop there was an issue with the endorsement of the check.Since this could not be accomplished it was decided on 12/22/another check would besent directly to [redacted] 's choice of shop, it appear that due to the holidays thischeck was delayed or possibly lost.Since the second check was not received it was decided to stop it and send out a newcheck overnight mail to her choice of shop so that this could be resolvedOn 1/8/2014the new check was issued and sent via overnight mail.If you need any additional information, feel free to contact me.Sincerely, [redacted] Safe Auto Insurance###-###-#### [redacted]
If I had been told from the beginning that my vehicle couldn't be covered, then I wouldn't have been charged the $application fee, because I wouldn't have wasted my time filling out the applicationAnd they stated I have been refunded all but $10, however, I was never refunded the $cancellation fee either Regards, [redacted]
Unfortunately, we have no record of MrThompson calling into our company and speaking with a representativeThe policy was started on our website and he elected liability coverageMrThompson has been refunded all premium with the except of the $application feeMrThompson did agree to the fee through our website prior to starting the policyAt this time, we have been more than accommodating in refunding the cancellation fee and the unearned premium
as stated 'Trooper [redacted] NEVER said he would fax anything to anyone. I spoke with him last week & he said he would not be able to fax anything do to the fact as told to safe auto many, many times by me, by Troper [redacted] and the [redacted] State police , You have to to get any State Police Records from THE [redacted] STATE POLICE HEADQUARTERS IN [redacted] . Also I have been told that you must have a subpoena to receive any reports. I have complied with all of their requests, the incident happened on September11, 2014 & it has been 83 days since my Jeep was stolen. I have tried to call on a daily basis to no avail. Still no answers, no check. Safe auto is obviously not going to get the subpoena that is needed to receive the report (even though it is their responsibility - as told to me by the ** State Police). I am going to attempt to get the subpoena, pay for it myself, and I will seek reimbursement from safe auto. Hopefully this will speed things along.
The ambulance was in the turning lane and [redacted] admitted to coming in my lane because she panic and was trying to get out of the way I was not on my cell phone and if we have to take this to court I would have my cell phone records subpoena to prove that this is one more lie that [redacted] is claiming to try not take reponsbility of this accident It is right there in *** [redacted] statement that she came in my lane So how did I hit her car if she came in my lane? If I was at fault why don't [redacted] have a copy of my insurance information? She did not hesitate in gaving me a copy of her insurance card, which I did take a picture of, after she stated that she was at fault And the fact still remains that when I spoke to [redacted] she said that when she was contacted by the claims adjuster of Safe Auto they told her to dispute the claim so that they don't have to pay Regards, [redacted]