Complaint: [redacted]
I am rejecting this response because:At no time did I say that it was ok to visit my home When myself or my Husband were not at home. I speciffically asked him to call prior to his visit. He said he would once the snow and ice had melted. As for having the contract for 1 week, this is not out of the ordinary, I was able to fax it back as soon as I had access to a fax machine. I have been recouperating from cervical spine surgery and would not want someone walking or working on my roof while I was sleeping or resting. We own an elderly Yorkie who is very protective of his home, and would have to relocated to another room while strangers were strolling the property. We have a roommate who was home on the the 30th and can attest to the fact that no one was at the house to perform a roof inspection. He most certainly would have been alerted to the noise and rukus of the dog and the work of roofers. The roof in question is northerly facing and snow and ice were still visable on the 30th. There were no footprints, debris, or materials found outside the house in particular on the pool cover which is directly below the roof. When he talked with my husband all he talked about was the flat roof adjacaent to the addition which is not in need of repair. We have canvased many other roofers and they feel it is absurd to be charges $400 for an estimate, and not be able to provide a solution. I would rather use the 400 for attorneys fees if necessary.[redacted]
Mr Alte states that I made threats is totaly inaccurate. I indicated that I would file a complaint with the Revdex.com, which I did, Here are the facts. 1. He was given clear and precise instructions to call before showing up on the property. 2. There was no report/findings provided, no documentation of time spent. 3. No solutions to the problem. A bill for $400 is fleecing the consumer. I should have paid more attention to the negative reviews on many internet websites documenting his lack of concern or care for the customer. Unethical business pratices.
[redacted]
Complaint: [redacted]
I am rejecting this response because:At no time did I say that it was ok to visit my home When myself or my Husband were not at home. I speciffically asked him to call prior to his visit. He said he would once the snow and ice had melted. As for having the contract for 1 week, this is not out of the ordinary, I was able to fax it back as soon as I had access to a fax machine. I have been recouperating from cervical spine surgery and would not want someone walking or working on my roof while I was sleeping or resting. We own an elderly Yorkie who is very protective of his home, and would have to relocated to another room while strangers were strolling the property. We have a roommate who was home on the the 30th and can attest to the fact that no one was at the house to perform a roof inspection. He most certainly would have been alerted to the noise and rukus of the dog and the work of roofers. The roof in question is northerly facing and snow and ice were still visable on the 30th. There were no footprints, debris, or materials found outside the house in particular on the pool cover which is directly below the roof. When he talked with my husband all he talked about was the flat roof adjacaent to the addition which is not in need of repair. We have canvased many other roofers and they feel it is absurd to be charges $400 for an estimate, and not be able to provide a solution. I would rather use the 400 for attorneys fees if necessary.[redacted]
Mr Alte states that I made threats is totaly inaccurate. I indicated that I would file a complaint with the Revdex.com, which I did, Here are the facts. 1. He was given clear and precise instructions to call before showing up on the property. 2. There was no report/findings provided, no documentation of time spent. 3. No solutions to the problem. A bill for $400 is fleecing the consumer. I should have paid more attention to the negative reviews on many internet websites documenting his lack of concern or care for the customer. Unethical business pratices.
[redacted]