[redacted] This is my submission for additional information to my complaint (# [redacted] ) If this office had only said that they can't give a cost over the phone until they see the animal, that they will look at my horse when I get here and tell me, I could have been well informed that the cost could range as high as $"just for the emergency fee." I would have been aware the cost could go up from the price given over the phone My complaint is that I was quoted a price and walked into this vet's office with absolutely no idea the cost would be higher If the vet had looked at the wound and said anything to indicate that the cost would be higher, or if there was a price list on the wall, or some indication of what they charged for their services, I would have been informed Instead, a cost was given without any indication whatsoever that it would be higher When I go to the doctor, they tell me how much services will cost, and when they actually do a diagnose, they inform me if the costs are going up for what might be needed When I go to a vet for my animals, they let me know how much the cost will be, and in this case, they should have told me to bring the horse in, and we can discuss costs when they see her My complaint is that they did not do this! As a result of not telling me that the cost they gave me was just a starting point, my horse was already treated and I was blindsided by the charge Double what they had quoted me over the phone I've had animals all of my life, shown horses all over the country, and never once had a vet blindside me with a charge like this Since my horse was already treated, and the vet told me that the money was due up front, I paid the amount in full I would like you to consider my complaint, return the $I paid over the amount I was told, and tell this veterinarian practice to tell people over the phone that they will need to bring an injured animal in before any price above the basic fee is quoted beforehand Respectfully, [redacted] ?? As previously addressed, the day that this particular client called in we were full and all appointments were being seen on emergency basisOur emergency equine services range in cost from $to $JUST as the emergency feeThe exam fee is $additionallySo in fact she was quoted the low end of the emergency fee scale based on the information that per owner-this was a ‘simple’ lacerationIt is not our policy to ever say what procedures ‘typically cost’ because in our line of work there is no way to umbrella categorize patientsThe $to $quote given by our receptionist was for the emergency fee and exam aloneAll treatments are additional to thisAt $137.90; Antibiotics for the patient comprised a large portion of the additional cost$was charged for a thorough cleaning and evaluation of the wound which turned out to be far more extensive than initially described over the phoneSedation cost about $and the Bute paste was $ It pains us that the owner misinterpreted the quote over the phone and thought that we could ever give a final cost having never seen the animalOur policy is clear, we approach every phone call in a similar mannerWe do not feel that this is a legitimate complaint On Tue, Aug 5, at 9:AM, wrote: This e-mail is to notify you that you currently have a new message with Revdex.com in regards to complaint # [redacted] Please click on the link below to access Revdex.com's Online Complaint Management System to read this message Click here to read the message If your email program does not support the link above, then please copy and paste the link below into your browser http://odrcomplaint.Revdex.com.org/ODRWeb/Home/SecureLogin.aspx?SecureLinkGuid=5...⇄ If you have any further questions or concerns, please do not hesitate to contact us at [email protected] or (970)484- Thank you Click here to Reply, Reply to all, or Forward
To whom it may concern at the Revdex.com, I became aware of ***, a year old Sorel mare on Saturday June sometime mid morningThe owner had told our receptionist that her horse had been caught in a barb wire fence and had several lacerationsBeing a typical Saturday, we were completely booked as per usual our receptionist quoted her the emergency fee of 74$, the exam fee of 42$ and that anything done to the horse would be billed additionallyAlso offered was a farm call to the owners home which would have been an additional 47$The owner elected to think about it and call us backAbout minutes later she called back and I spoke to her personallyShe asked for my opinion on the necessity for an exam and I told her that limb lacerations can vary significantly and if she was at all concerned that it might communicate with a joint or tendon that it would be prudent to have the horse examinedWhile in conversation she mentioned that she had recently moved to town and thought that she might live near our practice owner and would it be possible if our practice owner stopped by on her way home to checkI informed her that that was not an optionThe owner decided to bring the horse in on emergency basis and my technician and I resolved to work through our lunch hour to get the mare seen Upon presentation the horse was noted to have several lacerations to the mid and distal hindlimbsAfter unsuccessfully attempting to try and clean the wounds while the mare was unsedated I recommended sedation so as to better evaluate the extent of the wounds Due to the crusting and blood I recommended sedating the horse to better evaluate her wounds was present to our clinic on Emergency on Saturday June at around 11:amI became awareOur receptionist [redacted]
As previously addressed, the day that this particular client called in we were full and all appointments were being seen on emergency basisOur emergency equine services range in cost from $to $JUST as the emergency feeThe exam fee is $additionallySo in fact she was quoted the low end of the emergency fee scale based on the information that per owner-this was a ‘simple’ lacerationIt is not our policy to ever say what procedures ‘typically cost’ because in our line of work there is no way to umbrella categorize patientsThe $to $quote given by our receptionist was for the emergency fee and exam aloneAll treatments are additional to thisAt $137.90; Antibiotics for the patient comprised a large portion of the additional cost$was charged for a thorough cleaning and evaluation of the wound which turned out to be far more extensive than initially described over the phoneSedation cost about $and the Bute paste was $ It pains us that the owner misinterpreted the quote over the phone and thought that we could ever give a final cost having never seen the animalOur policy is clear, we approach every phone call in a similar mannerWe do not feel that this is a legitimate complaint
*** *** *** ***
*** *** *** ** *** ** *** **
*** ** *** ** ***
*** ***
You've responded to my complaint explaining that I should respond within calendar days, but I don't see where I can respond, so I 'm sending you this email
In the first two responses, I was able to reply, but now on the last ones that say the response was "unresolved", it doesn't appear you wanted me to respond Now, I'm getting the below email and I realize I should respond within days
I don't feel this should be unresolved I think it's clearly the business obligation to let me know that they cannot quote a price over the phone Again, if they hadn't quoted a price, and said it can run up to $or more, I wouldn't have trucked my horse there, and would have treated her myself
At the very least I feel they should be told not do this again, and be mandated to pay back the extra money they charged
*** ***
Complaint: ***
I am rejecting this response because:
When I initially called the vet for a cost, ***, the receptionist, did not quote me any emergency fee or exam fee *** told me the cost for this type of injury would be $150, plus for the bute We never talked about a farm visit cost (I mentioned I thought I lived near where the vet lived and but was never quoted a price because she said that particular vet wasn't there anyway.) I am disputing the cost, because I was quoted a price for bringing my horse in for a leg injury that didn't appear to be too serious I was quoted $to $dollars, and was never quoted anything higher I also spoke on the phone to the vet that was on duty but we never discussed cost I assumed what ***, the receptionist, told me was true If I had any indication that the cost would be more, I wouldn't have come, or at the very least, would have stopped the service when it reached $ Yes, I asked the vets opinion, and she gave me good advice, but never, not one time, did she mention the cost would be more than $or could be higher I assumed her advice and service, sedation and clewas included in the $ Then, I was shocked when I got to the front desk and they wanted $ I told them I was shocked, and that I was quoted $ They said I must pay the $up front Later, when I called ***, I asked her about the cost, and could she talk to the vet about a refund? She apologized She said she was "new and didn't realize the cost would be higher for this sort of service." I am not disputing the service, which was fair for the $ In years working with equine vets, I have never had one that 1) charged so much for simply sedating my horse and cleaning a wound without bandages, or 2) did not honestly discuss cost up front, when it was different that what I was originally quoted when deciding to bring my horse in I have never been charged an extra "emergency fee or exam fee" for hauling my horse in myself, without a farm call, so the $sounded fair to me, I guess because I'm not from here I'm not used to these prices If they would have just told me up front, I would have understood better Again, I was quoted a price, and it doubled without any indication or mention of it How many times should I have asked what the cost was? I was told not more than $and I continued believing this I didn't know if *** was a vet or not, I assumed this was the cost I didn't know she was a "new receptionist."
Regards,
*** ***
As previously addressed, the day that this particular client called in we were full and all appointments were being seen on emergency basis. Our emergency equine services range in cost from $74 to $300 JUST as the emergency fee. The exam fee is $42 additionally. So in fact she was quoted the low end of the emergency fee scale based on the information that per owner-this was a ‘simple’ laceration. It is not our policy to ever say what procedures ‘typically cost’ because in our line of work there is no way to umbrella categorize patients. The $150 to $200 quote given by our receptionist was for the emergency fee and exam alone. All treatments are additional to this. At $137.90; Antibiotics for the patient comprised a large portion of the additional cost. $41 was charged for a thorough cleaning and evaluation of the wound which turned out to be far more extensive than initially described over the phone. Sedation cost about $55 and the Bute paste was $30.
It pains us that the owner misinterpreted the quote over the phone and thought that we could ever give a final cost having never seen the animal. Our policy is clear, we approach every phone call in a similar manner. We do not feel that this is a legitimate complaint.
[redacted]
[redacted]
[redacted]
[redacted]
This is my submission for additional information to my complaint (#[redacted])
If this office had only said that they can't give a cost over the phone until they see the animal, that they will look at my horse when I get here and tell me, I could have been well informed that the cost could range as high as $300 "just for the emergency fee." I would have been aware the cost could go up from the price given over the phone. My complaint is that I was quoted a price and walked into this vet's office with absolutely no idea the cost would be higher. If the vet had looked at the wound and said anything to indicate that the cost would be higher, or if there was a price list on the wall, or some indication of what they charged for their services, I would have been informed.
Instead, a cost was given without any indication whatsoever that it would be higher. When I go to the doctor, they tell me how much services will cost, and when they actually do a diagnose, they inform me if the costs are going up for what might be needed. When I go to a vet for my animals, they let me know how much the cost will be, and in this case, they should have told me to bring the horse in, and we can discuss costs when they see her. My complaint is that they did not do this!
As a result of not telling me that the cost they gave me was just a starting point, my horse was already treated and I was blindsided by the charge. Double what they had quoted me over the phone. I've had animals all of my life, shown horses all over the country, and never once had a vet blindside me with a charge like this. Since my horse was already treated, and the vet told me that the money was due up front, I paid the amount in full.
I would like you to consider my complaint, return the $192.00 I paid over the amount I was told, and tell this veterinarian practice to tell people over the phone that they will need to bring an injured animal in before any price above the basic fee is quoted beforehand.
Respectfully,
[redacted]
??
As previously addressed, the day that this particular client called in we were full and all appointments were being seen on emergency basis. Our emergency equine services range in cost from $74 to $300 JUST as the emergency fee. The exam fee is $42 additionally. So in fact she was quoted the low end of the emergency fee scale based on the information that per owner-this was a ‘simple’ laceration. It is not our policy to ever say what procedures ‘typically cost’ because in our line of work there is no way to umbrella categorize patients. The $150 to $200 quote given by our receptionist was for the emergency fee and exam alone. All treatments are additional to this. At $137.90; Antibiotics for the patient comprised a large portion of the additional cost. $41 was charged for a thorough cleaning and evaluation of the wound which turned out to be far more extensive than initially described over the phone. Sedation cost about $55 and the Bute paste was $30.
It pains us that the owner misinterpreted the quote over the phone and thought that we could ever give a final cost having never seen the animal. Our policy is clear, we approach every phone call in a similar manner. We do not feel that this is a legitimate complaint.
On Tue, Aug 5, 2014 at 9:46 AM, <[email protected]> wrote:
This e-mail is to notify you that you currently have a new message with Revdex.com in regards to complaint #[redacted].
Please click on the link below to access Revdex.com's Online Complaint Management System to read this message.
Click here to read the message.
If your email program does not support the link above, then please copy and paste the link below into your browser. http://odrcomplaint.Revdex.com.org/ODRWeb/Home/SecureLogin.aspx?SecureLinkGuid=5...⇄ />
If you have any further questions or concerns, please do not hesitate to contact us at [email protected] or (970)484-1348.
Thank you.
Click here to Reply, Reply to all, or Forward
To whom it may concern at the Revdex.com,
I became aware of [redacted], a 27 year old Sorel mare on Saturday June 7 sometime mid morning. The owner had told our receptionist that her horse had been caught in a barb wire fence and had several lacerations. Being a...
typical Saturday, we were completely booked as per usual our receptionist quoted her the emergency fee of 74$, the exam fee of 42$ and that anything done to the horse would be billed additionally. Also offered was a farm call to the owners home which would have been an additional 47$. The owner elected to think about it and call us back. About 30 minutes later she called back and I spoke to her personally. She asked for my opinion on the necessity for an exam and I told her that limb lacerations can vary significantly and if she was at all concerned that it might communicate with a joint or tendon that it would be prudent to have the horse examined. While in conversation she mentioned that she had recently moved to town and thought that she might live near our practice owner and would it be possible if our practice owner stopped by on her way home to check. I informed her that that was not an option. The owner decided to bring the horse in on emergency basis and my technician and I resolved to work through our lunch hour to get the mare seen.
Upon presentation the horse was noted to have several lacerations to the mid and distal hindlimbs. After unsuccessfully attempting to try and clean the wounds while the mare was unsedated I recommended sedation so as to better evaluate the extent of the wounds.
Due to the crusting and blood I recommended sedating the horse to better evaluate her wounds.
was present to our clinic on Emergency on Saturday June 7 at around 11:40 am. I became awareOur receptionist [redacted]
[redacted] This is my submission for additional information to my complaint (# [redacted] ) If this office had only said that they can't give a cost over the phone until they see the animal, that they will look at my horse when I get here and tell me, I could have been well informed that the cost could range as high as $"just for the emergency fee." I would have been aware the cost could go up from the price given over the phone My complaint is that I was quoted a price and walked into this vet's office with absolutely no idea the cost would be higher If the vet had looked at the wound and said anything to indicate that the cost would be higher, or if there was a price list on the wall, or some indication of what they charged for their services, I would have been informed Instead, a cost was given without any indication whatsoever that it would be higher When I go to the doctor, they tell me how much services will cost, and when they actually do a diagnose, they inform me if the costs are going up for what might be needed When I go to a vet for my animals, they let me know how much the cost will be, and in this case, they should have told me to bring the horse in, and we can discuss costs when they see her My complaint is that they did not do this! As a result of not telling me that the cost they gave me was just a starting point, my horse was already treated and I was blindsided by the charge Double what they had quoted me over the phone I've had animals all of my life, shown horses all over the country, and never once had a vet blindside me with a charge like this Since my horse was already treated, and the vet told me that the money was due up front, I paid the amount in full I would like you to consider my complaint, return the $I paid over the amount I was told, and tell this veterinarian practice to tell people over the phone that they will need to bring an injured animal in before any price above the basic fee is quoted beforehand Respectfully, [redacted] ?? As previously addressed, the day that this particular client called in we were full and all appointments were being seen on emergency basisOur emergency equine services range in cost from $to $JUST as the emergency feeThe exam fee is $additionallySo in fact she was quoted the low end of the emergency fee scale based on the information that per owner-this was a ‘simple’ lacerationIt is not our policy to ever say what procedures ‘typically cost’ because in our line of work there is no way to umbrella categorize patientsThe $to $quote given by our receptionist was for the emergency fee and exam aloneAll treatments are additional to thisAt $137.90; Antibiotics for the patient comprised a large portion of the additional cost$was charged for a thorough cleaning and evaluation of the wound which turned out to be far more extensive than initially described over the phoneSedation cost about $and the Bute paste was $ It pains us that the owner misinterpreted the quote over the phone and thought that we could ever give a final cost having never seen the animalOur policy is clear, we approach every phone call in a similar mannerWe do not feel that this is a legitimate complaint On Tue, Aug 5, at 9:AM, wrote: This e-mail is to notify you that you currently have a new message with Revdex.com in regards to complaint # [redacted] Please click on the link below to access Revdex.com's Online Complaint Management System to read this message Click here to read the message If your email program does not support the link above, then please copy and paste the link below into your browser http://odrcomplaint.Revdex.com.org/ODRWeb/Home/SecureLogin.aspx?SecureLinkGuid=5...⇄ If you have any further questions or concerns, please do not hesitate to contact us at [email protected] or (970)484- Thank you Click here to Reply, Reply to all, or Forward
To whom it may concern at the Revdex.com, I became aware of ***, a year old Sorel mare on Saturday June sometime mid morningThe owner had told our receptionist that her horse had been caught in a barb wire fence and had several lacerationsBeing a typical Saturday, we were completely booked as per usual our receptionist quoted her the emergency fee of 74$, the exam fee of 42$ and that anything done to the horse would be billed additionallyAlso offered was a farm call to the owners home which would have been an additional 47$The owner elected to think about it and call us backAbout minutes later she called back and I spoke to her personallyShe asked for my opinion on the necessity for an exam and I told her that limb lacerations can vary significantly and if she was at all concerned that it might communicate with a joint or tendon that it would be prudent to have the horse examinedWhile in conversation she mentioned that she had recently moved to town and thought that she might live near our practice owner and would it be possible if our practice owner stopped by on her way home to checkI informed her that that was not an optionThe owner decided to bring the horse in on emergency basis and my technician and I resolved to work through our lunch hour to get the mare seen Upon presentation the horse was noted to have several lacerations to the mid and distal hindlimbsAfter unsuccessfully attempting to try and clean the wounds while the mare was unsedated I recommended sedation so as to better evaluate the extent of the wounds Due to the crusting and blood I recommended sedating the horse to better evaluate her wounds was present to our clinic on Emergency on Saturday June at around 11:amI became awareOur receptionist [redacted]
As previously addressed, the day that this particular client called in we were full and all appointments were being seen on emergency basisOur emergency equine services range in cost from $to $JUST as the emergency feeThe exam fee is $additionallySo in fact she was quoted the low end of the emergency fee scale based on the information that per owner-this was a ‘simple’ lacerationIt is not our policy to ever say what procedures ‘typically cost’ because in our line of work there is no way to umbrella categorize patientsThe $to $quote given by our receptionist was for the emergency fee and exam aloneAll treatments are additional to thisAt $137.90; Antibiotics for the patient comprised a large portion of the additional cost$was charged for a thorough cleaning and evaluation of the wound which turned out to be far more extensive than initially described over the phoneSedation cost about $and the Bute paste was $ It pains us that the owner misinterpreted the quote over the phone and thought that we could ever give a final cost having never seen the animalOur policy is clear, we approach every phone call in a similar mannerWe do not feel that this is a legitimate complaint
*** *** *** ***
*** *** *** ** *** ** *** **
*** ** *** ** ***
*** ***
You've responded to my complaint explaining that I should respond within calendar days, but I don't see where I can respond, so I 'm sending you this email
In the first two responses, I was able to reply, but now on the last ones that say the response was "unresolved", it doesn't appear you wanted me to respond Now, I'm getting the below email and I realize I should respond within days
I don't feel this should be unresolved I think it's clearly the business obligation to let me know that they cannot quote a price over the phone Again, if they hadn't quoted a price, and said it can run up to $or more, I wouldn't have trucked my horse there, and would have treated her myself
At the very least I feel they should be told not do this again, and be mandated to pay back the extra money they charged
*** ***
Complaint: ***
I am rejecting this response because:
When I initially called the vet for a cost, ***, the receptionist, did not quote me any emergency fee or exam fee *** told me the cost for this type of injury would be $150, plus for the bute We never talked about a farm visit cost (I mentioned I thought I lived near where the vet lived and but was never quoted a price because she said that particular vet wasn't there anyway.) I am disputing the cost, because I was quoted a price for bringing my horse in for a leg injury that didn't appear to be too serious I was quoted $to $dollars, and was never quoted anything higher I also spoke on the phone to the vet that was on duty but we never discussed cost I assumed what ***, the receptionist, told me was true If I had any indication that the cost would be more, I wouldn't have come, or at the very least, would have stopped the service when it reached $ Yes, I asked the vets opinion, and she gave me good advice, but never, not one time, did she mention the cost would be more than $or could be higher I assumed her advice and service, sedation and clewas included in the $ Then, I was shocked when I got to the front desk and they wanted $ I told them I was shocked, and that I was quoted $ They said I must pay the $up front Later, when I called ***, I asked her about the cost, and could she talk to the vet about a refund? She apologized She said she was "new and didn't realize the cost would be higher for this sort of service." I am not disputing the service, which was fair for the $ In years working with equine vets, I have never had one that 1) charged so much for simply sedating my horse and cleaning a wound without bandages, or 2) did not honestly discuss cost up front, when it was different that what I was originally quoted when deciding to bring my horse in I have never been charged an extra "emergency fee or exam fee" for hauling my horse in myself, without a farm call, so the $sounded fair to me, I guess because I'm not from here I'm not used to these prices If they would have just told me up front, I would have understood better Again, I was quoted a price, and it doubled without any indication or mention of it How many times should I have asked what the cost was? I was told not more than $and I continued believing this I didn't know if *** was a vet or not, I assumed this was the cost I didn't know she was a "new receptionist."
Regards,
*** ***
As previously addressed, the day that this particular client called in we were full and all appointments were being seen on emergency basis. Our emergency equine services range in cost from $74 to $300 JUST as the emergency fee. The exam fee is $42 additionally. So in fact she was quoted the low end of the emergency fee scale based on the information that per owner-this was a ‘simple’ laceration. It is not our policy to ever say what procedures ‘typically cost’ because in our line of work there is no way to umbrella categorize patients. The $150 to $200 quote given by our receptionist was for the emergency fee and exam alone. All treatments are additional to this. At $137.90; Antibiotics for the patient comprised a large portion of the additional cost. $41 was charged for a thorough cleaning and evaluation of the wound which turned out to be far more extensive than initially described over the phone. Sedation cost about $55 and the Bute paste was $30.
It pains us that the owner misinterpreted the quote over the phone and thought that we could ever give a final cost having never seen the animal. Our policy is clear, we approach every phone call in a similar manner. We do not feel that this is a legitimate complaint.
[redacted]
[redacted]
[redacted]
[redacted]
This is my submission for additional information to my complaint (#[redacted])
If this office had only said that they can't give a cost over the phone until they see the animal, that they will look at my horse when I get here and tell me, I could have been well informed that the cost could range as high as $300 "just for the emergency fee." I would have been aware the cost could go up from the price given over the phone. My complaint is that I was quoted a price and walked into this vet's office with absolutely no idea the cost would be higher. If the vet had looked at the wound and said anything to indicate that the cost would be higher, or if there was a price list on the wall, or some indication of what they charged for their services, I would have been informed.
Instead, a cost was given without any indication whatsoever that it would be higher. When I go to the doctor, they tell me how much services will cost, and when they actually do a diagnose, they inform me if the costs are going up for what might be needed. When I go to a vet for my animals, they let me know how much the cost will be, and in this case, they should have told me to bring the horse in, and we can discuss costs when they see her. My complaint is that they did not do this!
As a result of not telling me that the cost they gave me was just a starting point, my horse was already treated and I was blindsided by the charge. Double what they had quoted me over the phone. I've had animals all of my life, shown horses all over the country, and never once had a vet blindside me with a charge like this. Since my horse was already treated, and the vet told me that the money was due up front, I paid the amount in full.
I would like you to consider my complaint, return the $192.00 I paid over the amount I was told, and tell this veterinarian practice to tell people over the phone that they will need to bring an injured animal in before any price above the basic fee is quoted beforehand.
Respectfully,
[redacted]
??
As previously addressed, the day that this particular client called in we were full and all appointments were being seen on emergency basis. Our emergency equine services range in cost from $74 to $300 JUST as the emergency fee. The exam fee is $42 additionally. So in fact she was quoted the low end of the emergency fee scale based on the information that per owner-this was a ‘simple’ laceration. It is not our policy to ever say what procedures ‘typically cost’ because in our line of work there is no way to umbrella categorize patients. The $150 to $200 quote given by our receptionist was for the emergency fee and exam alone. All treatments are additional to this. At $137.90; Antibiotics for the patient comprised a large portion of the additional cost. $41 was charged for a thorough cleaning and evaluation of the wound which turned out to be far more extensive than initially described over the phone. Sedation cost about $55 and the Bute paste was $30.
It pains us that the owner misinterpreted the quote over the phone and thought that we could ever give a final cost having never seen the animal. Our policy is clear, we approach every phone call in a similar manner. We do not feel that this is a legitimate complaint.
On Tue, Aug 5, 2014 at 9:46 AM, <[email protected]> wrote:
This e-mail is to notify you that you currently have a new message with Revdex.com in regards to complaint #[redacted].
Please click on the link below to access Revdex.com's Online Complaint Management System to read this message.
Click here to read the message.
If your email program does not support the link above, then please copy and paste the link below into your browser.
http://odrcomplaint.Revdex.com.org/ODRWeb/Home/SecureLogin.aspx?SecureLinkGuid=5...⇄ /> If you have any further questions or concerns, please do not hesitate to contact us at [email protected] or (970)484-1348.
Thank you.
Click here to Reply, Reply to all, or Forward
To whom it may concern at the Revdex.com,
I became aware of [redacted], a 27 year old Sorel mare on Saturday June 7 sometime mid morning. The owner had told our receptionist that her horse had been caught in a barb wire fence and had several lacerations. Being a...
typical Saturday, we were completely booked as per usual our receptionist quoted her the emergency fee of 74$, the exam fee of 42$ and that anything done to the horse would be billed additionally. Also offered was a farm call to the owners home which would have been an additional 47$. The owner elected to think about it and call us back. About 30 minutes later she called back and I spoke to her personally. She asked for my opinion on the necessity for an exam and I told her that limb lacerations can vary significantly and if she was at all concerned that it might communicate with a joint or tendon that it would be prudent to have the horse examined. While in conversation she mentioned that she had recently moved to town and thought that she might live near our practice owner and would it be possible if our practice owner stopped by on her way home to check. I informed her that that was not an option. The owner decided to bring the horse in on emergency basis and my technician and I resolved to work through our lunch hour to get the mare seen.
Upon presentation the horse was noted to have several lacerations to the mid and distal hindlimbs. After unsuccessfully attempting to try and clean the wounds while the mare was unsedated I recommended sedation so as to better evaluate the extent of the wounds.
Due to the crusting and blood I recommended sedating the horse to better evaluate her wounds.
was present to our clinic on Emergency on Saturday June 7 at around 11:40 am. I became awareOur receptionist [redacted]