At [redacted] , we coordinate for all returned mattresses to go to local charity or recycling partnersOnce a return is initiated, our customer experience team contacts local partners to solidify a date and time that works for both the end destination and our customerOnce the pick up takes place, our returns team refunds the customer in full[redacted] called us on December [redacted] to let us know that she wanted to return her [redacted] productsOne of our customer experience specialists began working on her return that dayDue to her remote location, it took us additional time to secure an end destinationWe worked with [redacted] to schedule a pickup date on January 7th that worked for herPer [redacted] ’s request, she was fully refunded for her purchase on January ***.Tell us why here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] **
At [redacted] , we coordinate for all returned mattresses to go to local charity or recycling partnersOnce a return is initiated, our customer experience team contacts local partners to solidify a date and time that works for both the end destination and our customerOnce the pick up takes place, our returns team refunds the customer in full[redacted] called us on December [redacted] to let us know that she wanted to return her [redacted] productsOne of our customer experience specialists began working on her return that dayDue to her remote location, it took us additional time to secure an end destinationWe worked with [redacted] to schedule a pickup date on January 7th that worked for herPer [redacted] ’s request, she was fully refunded for her purchase on January ***.Tell us why here
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] **