Caspian Auto Motors

Hi Please see attached bill of sale which accompanies with the Federal Buyers GuideClearly states on the Bill of sale and Buyers Guide that vehicle has been sold [redacted] - [redacted]

We called customer over to the dealership and will take care of her minor problems as a courtesy...She will come once she's available

Greetings -Thanks for the oppurtunity to reply this complaint, Mrs [redacted] Purchased the vehicle from us about 10|15|Not months almost months and half Car was in good shape passed state inspection and it is % safe to driveNo questions about that [redacted] safety inspector wouldn't pass a car with safety issuesEven on the [redacted] report it doesnt say anything regarding safety of the car , I dont know where Mr [redacted] is raising safety concernIt is used vehicle Gaskets, Wiring harnest, Wipers, Motor mounts , air filter, belts are wear & tear and it needs to be changed after certain timeI have attached [redacted] Dealership's estimate and also Warranty coverage that Mrs [redacted] has on the vehicleObvious comparison shows that non of the items listed on [redacted] diagnostic list is covered by the warranty companyYou cant expect from warranty company to pay for something that is not under contractANd other thing I want to mention , S - classes are hard to maintain vehicle, anytime some body buys [redacted] I ask them question make sure you got some money to maintain those carsI dont think as a dealership we have to pay for the repairs on the car after months and halfIt is solely your repsonsibilty to fix above mentioned issues, and if it was under coverage warranty company would pay for itYou took the car to [redacted] dealership which they work almost [redacted] $ an hourMentioned parts only on the diagnostic list will be around [redacted] $ at max .if they say your total bill will cost *K , it means they are asking [redacted] $ in labor, which is ridicluousHere is help for youIf you want pay us [redacted] $ which half of what [redacted] said we can do all that work for you including parts and laborYou took the car to most expenseive shop in [redacted] **, after months of driving and expecting dealership to pay for it or warranty company for non covered partsThis is all I can say thanks for the oppurtunity

Thanks for contacting and giving us opportunity to respond to this complaint We have returned customer's downpayment back to him, and we have already paid off the [redacted] It has been taken care of by the Credit Company which is owned by [redacted] , and they have already ACH'ed balance to themIt was mix up on [redacted] side that is why they could nor locate the funds to apply to [redacted] account The problem has been taken care off from day 1, and we are in full communication with customer, and he has been updatedVehicle is Paid off as statedThanks Again , Sincerely Elshan

Customer called us on February 28, He said he called before and talked to someone and he was told that the truck is in great shapeWe asked who he talked to so we find out the salesperson and ask him about the conversation between them to verifyWe don't know the contents of the
conversationAs per customer, he came to the dealership and checked out the truck next day morning but did not like itThen He called us on February 28, and started threatening usIf he talked to us nicely, we could have given his gas money backIt's not an issue for usWe always do our best to make our customers happyBut he started threatening us saying I will come shoot you all"You better shut down the business and go"The different number he is mentioning is not usIt was police who is investigating the caseWe are not scam artistsWe sold the truck to someone next dayThe criteria that you are looking for might be different than other people when buying used vehiclesThe truck is (years old)Besides you don't even know who you talked to so that we ask the salesperson what exactly happenedYou started saying some racist comments like some arabWe don't say our customers that vehicle is in excellent shapeWe are selling used vehiclesIf you talk nice and treat people nice, we will do our best to make you happy

Thanks for the opportunity to respond to this complaintWe have been with full communication with the customer throughout the processShe has contacted us regarding her MD inspection that has been performed in *** Dealership, and *** Dealership had some recommendations towards the
vehicle - customer called us - since we cover MD inspection issues as part of the agreement - we have given her money to take care of the repairs in her own shop other than *** DealershipCustomer did so , Vehicle passed MD inspection and customer sent us the MD inspection certificate Later on we have received another email regarding this vehicle having internal engine issuesI have emailed the customer that she has Powertrain coverage which covers any kind of internal engine failure, and I have confirmed with the warranty company neither her nor the shop has contacted the warranty company to open Engine Claim. I have advised customer that please contact Cars Protection Plus and file proper claim and they will pay for the damagesWe are not responsible from the covered parts if there is Service Contract in placeWe sold the Vehicle " As Is " Dealer assumes no responsibility towards any repairs, And Engine is Under Powertrain Coverage , please contact the Cars Protection Plus. If she needs any help she can contact us so we can help her filing the Warranty claim , and advise her regarding her coverageShe has our contact phones and emailsThanks again

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have review the response from the dealership and disagree with said statementsAt some point you should stand behind your products that you are sellingAs a dealership and having mechanics on staff I feel it is the responsibility of the company to sale or resale a good productI just think its bad business no matter whatto have a car from any dealership and to run into these types of problems when spending this type of money regardless of the type of carAnd for the record the report attached did mention safety as a concern
Regards,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
This issue is not resolved despite what the dealer claimsThey gouged the vehicle price and his a service warranty in the contractSo when I asked if the residual $*** from my vehicle trade in would go towards the cost of the loan they said yesRather than owing $*** on my loan as I expected I actually owed $*** because they sneakily added in a $*** service contract.I want a refund of my $***

Thanks for contacting and giving us opportunity to respond to this complaint.  We have returned customer's downpayment back to him, and we have already paid off the [redacted] It has been taken care of  by the Credit Company which is owned by [redacted] , and they have...

already ACH'ed balance to them. It was mix up on [redacted] side that is why they could nor locate the funds to apply to [redacted] account.  The problem has been taken care off from day 1, and we are in full communication with customer, and he has been updated. Vehicle is Paid off as stated. Thanks Again , Sincerely Elshan

Hi Please see attached bill of sale which accompanies with the Federal Buyers Guide. Clearly states on the Bill of sale and Buyers Guide that vehicle has been sold AS-IS  [redacted] - [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:It does nothing to address the complain. It assumes that by using a dismissive tone and ignoring the actual question that I will be diverted and just go away. That is not the case. The business stands accused of deceptive business practices and predatory sales. I offer one compromise: The vehicle is due to have it's emissions tested for the state. We all know it will fail. If the business agrees to pay us the amount the states requires to be spent to allow the car to pass, we will drop the complaint. Regards,
[redacted]

[redacted] bought a car from us on October 8, 2016. The car passed safety inspection before we sold the car to him. He took the car to [redacted] Dealer for diagnostics. Then customer called us about issue he's experiencing. We told him to bring the vehicle back so we fix whatever the issue is and...

he brought the car back to us for repairs. We paid diagnostics fee to [redacted] and addressed his concerns. He then picked up the car. Everything was good. He traded-in vehicle and we offered $[redacted] for his trade-in but he owed the bank for $[redacted]. The there's $[redacted] left in which we applied as a down payment. He can see that in his paperwork $[redacted] as a down payment. When customer called us a few days ago, we explained him everything that how $[redacted] down was applied. Our manager actually talked to him and it was resolved.

We called customer over to the dealership and will take care of her minor problems as a courtesy...She will come once she's available...

Greetings -Thanks for the oppurtunity to reply this complaint, Mrs. [redacted] Purchased the vehicle from us about 10|15|16. Not 2 months almost 3 months and half.  Car was in good shape passed state inspection and it is 100 % safe to drive. No questions about that. ** safety inspector...

wouldn't pass a car with safety issues. Even on the [redacted] report it doesnt say anything regarding safety of the car , I dont know where Mr [redacted] is raising safety concern. It is used vehicle Gaskets, Wiring harnest, Wipers, Motor mounts , air filter, belts are normal wear & tear and it needs to be changed after certain time. I have attached [redacted] Dealership's estimate and also Warranty coverage that Mrs [redacted] has on the vehicle. Obvious comparison shows that non of the items listed on [redacted] diagnostic list is covered by the warranty company. You cant expect from warranty company to pay for something that is not under contract. ANd other thing I want to mention , S - classes are hard to maintain vehicle, anytime some body buys [redacted] I ask them question make sure you got some money to maintain those cars. I dont think as a dealership we have to pay for the repairs on the car after 3 months and half. It is solely your repsonsibilty to fix above mentioned issues, and if it was under coverage warranty company would pay for it. You took the car to [redacted] dealership which they work almost [redacted] $ an hour. Mentioned parts only on the diagnostic list will be around [redacted] $ at max .if they say your total bill will cost *K , it means they are asking [redacted] $ in labor, which is ridicluous. Here is help for you. If you want pay us [redacted] $ which half of what [redacted] said we can do all that work for you including parts and labor. You took the car to most expenseive shop in [redacted], after 4 months of driving and expecting dealership to pay for it or warranty company for non covered parts. This is all I can say thanks for the oppurtunity.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]

The customer intended to buy the car and mailed us the check from [redacted] payable to Caspian Auto Motors. Then customer came to our dealership and test drove the vehicle and told us that she will be back after a few days to pick up the car. After that we deposited the check. Then all of a sudden she...

backed out. We normally don't have to return the check as all sales are final. Because once we deposited the check we took the car off our website and put as sold. It costs us money if our car is not advertised. But we came to a peaceful agreement on 10/24/2015 and returned the full check amount to [redacted] and gave the check to customer in person. Attached please find instructions from [redacted] and our agreement. She's satisfied with the agreement.

Revdex.com:The process in which the business Caspian Auto House, Inc, and I had to resolve this matter is as stated:  I had to contact the Virginia MVA Dealer Board, the Attorney General Office of VA. and Revdex.com, once the MVA Dealer Board contacted the business and advised them of the fact that no paperwork had ever been seen, nor signed by myself and/or son, and that they had no right to request a $499.00 fee to cancel a contract that never existed, they eventually agreed that no contract was ever presented and would surrender money collected from my loan company. I then contacted the business as to when the check would be ready, and was immediately told from the finance manager, Elshan, that he would not surrender the check until I contacted Revdex.com to change my complaint. I advised the manager, Elshan, that I would call and report him again to the MVA dealer board, and not until then did he say I could get the check. I arrived there the next day and was given a business check in full amount of the loan written out to [redacted]. I was asked to rewrite my complaint again prior to leaving the business and as I told them I would write it, but only with the truth of the events it took to right their wrong. It took 3days to resolve a matter that should have been corrected on day 1.
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform, ( check clears) as promised I can get back to you at: [redacted].
Regards,
[redacted]

Review: Caspian auto sold me a 2000 Volvo without informing me that there were problems with the engine and transmission. They sold a warranty with it that they said I'd there is a problem will take care of the issues should any arise. They did not inform me that it would only pay $1500 towards the engine that went less then three weeks after I bought it. Their mechanic took the car to fix August first and did not report the issue to the warranty company until two weeks later. The car was not returned to me until the last week of sept. One week later my breaks went out on the Beltway costing me $360 for the brakes and $400 for the engine. They did pay half. I searched for a mechanic to fix the transmission which I found out was bad a week after that. Called to the warranty company and my three month warranty has expired. I have not even had the car in my possession for the full time of the warranty. I have found a mechanic that can help but now am unable to get it fixed. Caspian is selling these cars with problem and a warranty but keeping the car until the last minute so nothing else can be fixed. I have called around to find a reasonable price on the transmission and was only able to get the car in until today because they are busy. I have complained numerous times over the last three months everyday is hard to count. I also asked for a total refund and they declined. That was before they replaced the engine.Desired Settlement: I would like my car fixed. They are selling cars at the full price with major issues which is costing customers more then what we have paid and the blue book value of the car. I have found a mechanic to get a new transmission for $ 700. I would also like the money for the engine and brakes back which is $760.

Business

Response:

Customer Information:

Complaint ID: [redacted]

To whom it may concern:

We sold 2000 Volvo S40 to **. [redacted] on 7/9/2013. Before buying the car **. [redacted] test drove it and even took the car to nearest [redacted] to check with computer to see if there's any problem. She came back saying there's no problem with the car and it works great. She then decided to purchase it. We gave her service contract for 3 month/4,000 miles from [redacted] out of our own pocket. After 1 week, check engine came on and we changed ingition coil and spark plugs for free. After 3 weeks, engine went bad as it's an old vehicle. That's why we give service contracts to customers in case something happens they're covered. She brought the car back demanding to get it fixed and we talked to warranty company to address the issue and get it fixed. But since this is extended limit warranty they only covered up to $1,500. The cost of repair was $2,400 inculding labor and part. It was fixed in mechanic shop next to us. Mehcnaic shop is not ours and it's operating seperately. We just work with them if there's any repair work. During repair, we even gave customer a loaner car. We just told the customer the cost of repair is $2,400. We offered her our help and we decided to pay half and half. **. [redacted] paid $400 and we paid the rest to the mechanic shop. She was happy with that. She might had problem with mechanic but we had nothing to do with it. We don't know what happened to her car after 3-4 month later after warranty expired but we did our best to help **.[redacted] about her problem. Besides, the car passed the safety inspection. It's hard to believe that brakes went bad in 3-4 month as customer claimed. **. [redacted] is mad and demanding a lot of money from us claiming there's transmission and brake problem with the car. Every time we contaced her to address her needs she Was bulliying and yelling at our salespersons. Our General Manager even talked to her on 10/31/2013 to make her happy and offer additional $500 to come to an agreement but she refused. She doesn't want to cooperate with us instead she is taking the problem further.

Review: I am 20 year-old young man who is attending college and working. I am a first time buyer of a vehicle and was assisted by a sales representative and financial worker at Caspian Auto Motors, [redacted], VA. The business have moved from [redacted] to [redacted], VA

Upon arrival the I test drove a Jetta in which my Mother and I was not satisfied, therefore the paperwork was canceled. To sale us a vehicle [redacted] mention he could put me in the 2003 Passat, and pointed out the Passat assisting there was nothing wrong with it because my mother asked. As [redacted] walked away [redacted] continue with his trying to sale me the vehicle.encouraging and asking me to purchase [redacted] insist the vehicle was in good condition, and there should not be any maintenance issues because there mechanic on the lot examines and correct any problems with there vehicles.

I was advise to pay 2,300 down to purchase the vehicle. We informed [redacted] and the financial man that was working on the paper work that we only have 1,500.00. He told me I can pay that amount and pay 30 days to pay 800.00 to total 2,300; this what we agree upon. We then talked about my working conditions, he was informed of my work history. I informed him I have been working straight through for a year. I thought working 10 months at my previous employer until I accepted a new position at the Post office to have worked there for approximately 4 months without taking a break in between was 12 month. Please consider this is my first time trying to buy a vehicle. During the paperwork the finance man continue to make mistakes and had to redo paper work over three times. We were there until the place closed and everyone seems to be ready to go.

When it was done my mother asked for a receipt for the 1,000, he stated the information is on the slip of paper I gave, and you don't need anything else. He never gave me the contract only a warranty. He took the contract and placed in in an large file folder.

The next day [redacted] came to my place of residence to get collect $500.00 to added to the 1,000 that was given to Caspian the day before. [redacted] counted the money in front of my mother, the family mechanic, and myself. The mechanic told [redacted] all the problems with the vehicle, gave him a list, request they we be reimburse 500.00 for all the maintenance work needed. [redacted] called his supervisor who advised me to take my car to a mechanic in [redacted], VA for service. The only think was fix was the motor mounts. While walking away [redacted] reach in the car and went into the glove compartment and took out papers saying he taking the title with him and walked to his van and drove off. Not sure all what he had taken.

After going home with the vehicle, I was called at least four or five time from [redacted] to say we lost your paper work and you need to send us another copy of your I.D.. Then it was a bill, Then it was another set of paycheck stubs. Then it was the financial guy made too many mistakes and I need to come in and sign a new contract because your work history is less than 12 months. When I arrived my car was suppose to taken for maintenance I was not presented with a new contract. Instead I was told that the maintenance on the car will take three days. I was also told I might have to put down more money because of my work history.

My mother called and was told I have to pay more money down on the care besides the 800.00. They were informed that I do not 1800. and to please refund the money back. Also they said I will not get the car unless the money is paid and for them to do the maintenance on the car then I get the car back. My mother continue to asked for a refund and was told no refund, and that I put the wrong amount of work history for the Post Office. My mother talked with them four times to hear I am not getting my money back and they want 1,400 before getting the car back and they not given back the money. [redacted] claimed he was going to try to work things out, and was going to call my mother back the next day, but did not. My mother called again to hear then say I am not getting the vehicle unless I give up more money, and I am not getting the 1,500 back, despite the begging. [redacted] stated give one more day again to see if he can work on the amount of money. He failed to call back again. I guess that was his way of getting off the phone.

The customer service at this business is poor. Only if you where there or could hear the attitude on the phone.Desired Settlement: I only want my money back so I can get me a vehicle to travel to work and school. I do not trust this company because they lied about maintenance of the car, and terrible with conducting business.

Business

Response:

Complaint ID: [redacted]

We contacted to [redacted] regarding the situation. He came to our dealership on 11/03/2013 and we came to an angreement with the customer and we resolved the problem.

Review: Where to begin? My significant other and I located Caspian Auto Motors online. We were initially intrigued and extremely interested in purchasing a vehicle form Caspian because their homepage posts that they offer a free 3 month/3,000 mile warranty ( http://www.caspianautomotors.com/) on all cars in bold red letters. We found our 2002 VW Passat in an ad listed on their site and the price was right so we went to test drive the car. The car was represented well aesthetically on their site and in person. When we test drove the car we discovered that the heat was not working that the hydraulic arm that holds up the hood was broken. The car salesman promised that his shop could fix that with ease. He proposed that he knock $90.00 off the price of the car because his mechanic felt that it would cover the cost of correcting the issue OR that they could have the car fixed. Scared that we would later find out that the cost was more than what they had estimated we allowed them to take the car to their mechanic. We decided to commence with the purchasing activities. It was a pretty exciting and scary time knowing that we were getting a "new" car but that it was used. We negotiated the terms of the financing since we were in a position where we had to utilize in-house financing. We agreed upon a reasonable rate, terms, and left the vehicle we had just purchased (3/25/13) there so that they could have the issues (heater and hood hydraulic arm) reconciled. It was bitter sweet making purchase but having to leave it so that it could be fixed but after we had them put in writing that they were going to reconcile the issues with the heater and replace the hood arm we were content that things were going to be taken care of. It was after this point in time that things started to go wrong. On the ride home (without our VW) we reviewed the terms of the financing again and realized that they had charged us $1000.00 more than they had advertised the price of the car. The advertised price was $5995.00 but we ended up paying $6995.00. It was hard to stomach, but at the point there wasn’t much that we could do. Then, we realized that somehow with all the fast talking we had signed an As-Is agreement. That was probably the hardest to swallow since the 3 month/3,000 mile warranty was one of the main reasons we selected the used lot in the first place. As the days, which literally turned into weeks passed, we still did not have our car. This part we do not blame on Caspian and actually were satisfied in the interim with their humanity and ethics since they supposedly (I cannot vouch for this since I have not seen the service records) changed out the timing belt, water pump, thermostat in addition to fixing the agreed upon heater coil. It’s our understanding that the mechanic encountered issues he was attempting to fix the heater coil and had to wait for VW OEM parts. We were low on patience waiting for the car to be fixed so we called them just about every other day for an update. In the meantime, the financing company contacted my significant other (actual lien holder) and said that someone had contacted him and told them to cancel the loan. We were certain it was the dealership since they had mentioned that they were putting thousands of extra dollars into the car and thought they could have put a higher sticker price on the car. In all actuality, they had got an extra $1000.00 of our hard earned money when we first purchased the car so we had no sympathy. We were able to resolve the hiccup with the finance but were still without the car. When my significant other contacted Caspian to see if they had made the call cancelling they loan they never admitted to it. Also at that time they told us that they were not going to fix the hydraulic hood arm even though they put it in writing because they had already put enough money into the car. This is when their true business ethics became evident in Technicolor. Finally, the day came that we were advised that we could pick up the car. We agreed to pick it up from the mechanic’s house since we lived closer to him than the dealership. We were really happy to finally have the car at last. Our salesman had promised that the service records would be in the car but they were not. So, I contacted him to let him know and he promised that he would get the records to me as soon as possible. When we got the car home things seemed fine the first 2 days. Then by day 3 the car began to develop a sluggish start and I noticed a shudder when turning at slow speeds. Until finally by the following week, I went out to the car and it didn’t start at all. We crossed our fingers that it was something minor but were still upset that the car could have just come from the mechanic and needed work already. We had the battery tested and discovered that it was the root of the issue. We paid approximately 100.00 to replace it. While replacing the battery, since it was a pain needing 2 people in order to keep the hood up, we purchased the hydraulic hood arm and installed it ourselves on the car. On April 15th I began calling Caspian Auto Motors in order to confirm when we were going to receive our permanent tags. We were told someone from their company would be going to DMV either Tuesday (the following day) or Thursday. I let them know that I would like to come pick up the tags my thoughts from within were that I would have a better chance at getting the service records if I were fact to face with them. On Monday, April 25th, I called to confirm that they had got our permanent tags and was told that they forgot and the there were not going to the DMV until the following week. Now we would be forced to drive with expired temp tags. The following week arrived and I drove out to the lot so that I could retrieve the tags and attempt again to get the servicer records but once more I was promised records that I have yet to see. Again, we were in the honeymoon phase thinking that all would be ok but then the issue with the shuddering of the car began to worsen as the days passed. It got so bad that I had to take it to the VW dealership service center to have the issue diagnosed on 5/18/13. The verdict was that it will cost us over $1000.00 (right and left motor mount replacements) to have the issue corrected. We just regret having dealt with this company. It really pains my stomach to know that they should be covering the costs because it should be under their 3 month/3,000 warranty but we somehow are the one that have to pay out of pocket to have a sound car. To make matters worse, I have still been unsuccessful at obtaining the service records of the work completed by their mechanic. I have contacted them at least 5 separate times for the records:

1) Via phone I requested that the mechanic leave the records in the car when picked it up from his house

2) Via phone after we discovered that we didn’t receive the records

3) Via text message when sending the driver’s license number so that they could work on getting our hard tags since our temp tags had expired

4) In person when I went to the lot to pick up the hard tags – I wrote my contact information and a note as a reminder that I would like the service records

5) In person on May 19th, once we took the vehicle to the dealership service shop for repairs only 7 weeks or so after having the car and they requested further information on what was done by the prior mechanic. I left my name and contact information once more with a note that I would like the service records. I was assured that this would be taken care of.

SUMMARY OF ISSUES:

Battery had to be replaced within the first week of having the car;We had to replace the hydraulic arm on the hood even though they agreed in writing to replace it;They allowed our temp tags to expire since they “forgot” to order our permanent tags;Need to have the right and left motor mounts replacedDesired Settlement: We would like to be reimbursed the $30.00 that we spent to replace the hydraulic arm;We would like for Caspian to send us copies of the service records;

We would like for Caspian to explain why they advertise that they cover "ALL CARS" with a 3 month/3,000 mile warranty but didn't offer the coverage to us.

Business

Response:

See attachment or check attachment tab.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

To begin with, it was

rather difficult to understand their response since it was written so

illegibly. But I was able to overcome this factor. Their response is not

acceptable to me because it does not address my main concerns/issues outlined

in the "Desired Outcomes" section of the complaint. In order to

reconcile my complaint they would need to satisfy the following: 1) I requested that they reimburse us for the $30.00 that we spent on

the hydraulic hood arm, which our salesperson indicating in writing would be

fixed by Caspian (letter signed by our sales rep shown in attachment, "Caspian" ); 2) I would like for them to send me the service records of

the work that they claim was completed; and lastly 3)We would like an

explanation from them of why we were not offered the 3 month/ 3,000 mile warranty.

We are

not trying to get over, so to speak, on the business owners of Caspian. I do

not think that I have requested too much in order to reconcile our complaint. I

feel as if they should be responsible for fixing the issues that the car has at this

time since we are still within the 3 month/ 3,000 mile warranty time frame. I

also feel like they should reimburse us for the battery that we had to purchase

within the first week of having the car, but since this was not in writing and

their warranty does not seem to cover the battery, we left these points out of

the desired outcomes section.

We were very disappointed with their reply because it places a lot

of emphasis on the repairs that they did, which I have acknowledged in my

complaint. In my opinion, they do not receive kudos for completing tasks that

they advertise are done regardless. Their website attests that all cars are,

"fully inspected, serviced and detailed" (as shown in attachment,"Caspian Website Print Screen" ).

They also address the

$1000 extra that we were subjected to on the list price but again, this was not an issue

that we were disputing, rather we were just going to stomach it. After reviewing

the fine print that they attached from their website, it's no longer something

that we have to stomach as it is fully explained in black and white.

As it stands, I have yet

to receive an emailed copy of the service record that they stated they would

email to me. Considering the number of times that I left my email for them to

send the records, I think they should have the information. However, if they do not have my email they may feel free to contact me via phone for the information. In addition and for the record, I

was never informed that they were unable to reach the mechanic for the service records.

Each time I requested the records they assured me that I would receive the

information.

Regards,

Business

Response:

See attachment or check attachment tab.