Caspian International Food

Complaint: [redacted] I am rejecting this response because: I have attached an explanation of my maththis agrees with what has been submitted by both of usOnce I make a final payment, I would like a receipt that marks this as paid in full, because I do not want any future problemsI have communicated with them through e-mail and have documentation for all of my claims.? ? Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

I was able to verify the payment which I did not know of so she is correct, only is owed since the cancellation fee of was waived.Thank you, [redacted]

Complaint: ***
I am rejecting this response because: This is a screenshot of my bank information on what payments have been madethe total listed is:1,740, minus a $belt testingthat makes the total paid:$1,600, leaving only $total owed by their calculations. I just reviewed my response, and realized it is incompleteThe business reported that I paid a $depositThis was a check, and it was made using a different account than the one the screenshot transactions came fromWith that added to the total paid, I only owe $to what I have already paidI could not figure out how to add this to my official response. Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

I was able to verify the payment which I did not know of so she is correct, only is owed since the cancellation fee of was waived.Thank you,*** ***

Complaint: ***
I am rejecting this response because:
I have attached an explanation of my maththis agrees with what has been submitted by both of usOnce I make a final payment, I would like a receipt that marks this as paid in full, because I do not want any future problemsI have communicated with them through e-mail and have documentation for all of my claims. Regards,
*** ***

Complaint: ***
I am rejecting this response because: I was not asking for this to be refunded, I subtracted it from the total owedI am sorry that was unclearThe total I still owe is $If I were to subtract the belt test, I would have overpaidI am not asking for further discounts, I just want to pay what is still owed,you gave me the wrong amount and that is what I am disputing
Regards,
*** ***

I was only calculating payment collected for the agreement that was signed We do not refund testing payments but certainly can apply the for a future camp or special seminar.

The Director from that location reached out to the customer today (2/3/2017) to have a better understanding of what transpired.Customer confirmed that his refund was already received and the account was cancelled. Customer was mainly upset that his calls were not returned and the refund
was not issued in a timely manner. We are addressing the situation with MrSoliz so this does not happen in the future. Victory Martial Arts would like to offer the customer one month of classes free to use anytime and our sincere apology for not having resolved this sooner.

Complaint: ***
I am rejecting this response because: This is a screenshot of my bank information on what payments have been madethe total listed is:1,740, minus a $belt testingthat makes the total paid:$1,600, leaving only $total owed by their calculations Regards, *** ***

The Director from that location reached out to the customer today (2/3/2017) to have a better understanding of what transpired.Customer confirmed that his refund was already received and the account was cancelled. Customer was mainly upset that his calls were not returned and the refund was not issued in a timely manner. We are addressing the situation with MrSoliz so this does not happen in the future. Victory Martial Arts would like to offer the customer one month of classes free to use anytime and our sincere apology for not having resolved this sooner.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

I don't see the attachment Can you please resend?

In reviewing past emails and agreements from *** ***, there many changes made to what was originally signed The original agreement was for (payments of 250.00) An email was sent in August were customer said she spoke to someone at the location about downgrading to a
once a month program for Further emails were received by the customer to further reduce the payments to because of financial difficulty I then found a another agreement that was signed in November of for a once a week program for months at 150.00.It is difficult to determine what transpired, I want to do what is right for the customer It is clear that they enrolled in a year program I will take the customer's word on her request verbally to downgrade to a once a month program at a month for the time until she signed a new agreement at a month Below are my calculations and I hope this will satisfy the customer.1-months- a month=total.4-months- a month =totalTotal amount of one year agreement=1920.00Amount I show being collected thus far from customer is: $1,($down payment and $1,payments made at the location) If the customer shows that she paid more than that amount if she can please send verfication, I will certainly make any adjustments to her amount owed of

I was able to speak to Mrs*** last week regarding her request. We came to the agreement that we will see how her sons condition is in months. We are hoping that he will be better and able to resume taking classesShe can also transfer the family over to any Victory school if
she doesn't want to continue at the Stone Oaks location and we will credit her the unused time of both her children to use at the location of their choosingIf he is not better in the month and his doctor recommends that he no longer participate in sports activities, we will then refund the remainder of the unused portion of the agreement back to her from the time that she brought in the first doctor's note

Date Sent: 5/24/3:17:PMComplaint: ***I am rejecting this response because:? This is a screenshot of my bank information on what payments have been madethe total listed is:1,740, minus a $belt testingthat makes the total paid:$1,600, leaving only $total owed by their calculations.? The business reported that I paid a $depositThis was a check, and it was made using a different account than the one the screenshot transactions came fromWith that added to the total paid, I only owe $to what I have already paidRegards,? *** ***?

I was able to verify the payment which I did not know of so she is correct, only is owed since the cancellation fee of was waived.Thank you,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***