Cass Construction

Revdex.comin response to case number [redacted] the home owner bought the hardwood and he is complaining about inprofections in the wood he picked we installed it he bought number one wood which shows a lot of knots and ect also in our contract we stated the job was going to take at least weeks then they added the upstairs cause the liked our work we painted ali the trim up stairs which is more than half the trim in the house and laid all the hardwood flooring and sanded it all we toildthem when picking the stain it is not like picking a color for a wall they picked a color and they where at work and sent there mother over to ok a second coat which darkened the color which they didnt like we then spoke and rented a sander and tried to reslove the problem with no extra charge they then assigned a baby sitter for us who was sanding the floor his self in areas at his point it was clear they where never going to be happy the amount of money they paid us was for the work we completed we also have money of our own in other materials for the job they also had a painter there dropping paint on the floors carpet guys in and out its unfortunate this happen but as a result we had to back out of the project two and a half weeks into the project we was told it had to be ready to move in and this is a process that is messy and can not be rushedthanks cass construction

Hi - I appreciated your time today as we discussed my complaint regarding Cass Construction As per our discussion, I have attached a copy of our contract herein The issues as I see them:Refinishing the trim throughout the entire house (sand, paint, prime)Laying new hardwood floorsSanding all new and existing hardwood floorsSanding, staining, refinishing stairway and railing postRefinishing the trim throughout the entire house (sand, paint, prime) - Cass Construction completed the trim refinish of the upstairs only They did not perform any work on the trim work downstairs 50% of the work was left unfinished In order to complete this work, I had to pay a painter $2,to come in and finish the work left incomplete in the main level.Laying new hardwood floors - Cass Construction was responsible for laying hardwood floors in bedrooms, a hallway, and a staircase landing I have found there to be several issues with the work completed by Cass on this job 1) In the Master Bedroom Cass laid two pieces of hardwood flooring that (either after or before laying) became twisted I had asked Cass to replace these hardwood planks with new planks whereas he indicated that they were fine and he would be able to fix them through "wood filler and sanding" These planks had to be replaced by a specialized contractor (images attached) 2) Cass indicated that the hardwood floors did not need to run across the floor joist; whereas the specialized contractor who came in advised that they should have been run properly with the floor joist (this problem is too late to fix) 3) Cass provided us with the exact wood to purchase prior to purchasing which is why we selected red unfinished oak in the grade indicated by Cass Sanding all new and existing hardwood floors - This is by far and away the biggest issue with the work completed by Cass Construction Cass began sanding the floors, once installed, with a handheld belt sander - at which time I indicated that a walk behind sander is what is typically used in situations such as this Cass indicated that they prefer to use a belt sander as it gives the wood a better finish - I disagreed; however, Cass is the expert Several issues found once the sanding was completed and staining began 1) there were gouges in the floor where the belt sander dug into hardwoods 2) sanding practice was such that left side to side scarring of the wood 3) the staining practice used was inconsistent at best and left variations in the wood 4) Cass placed wood-filler between all of the slats on my existing hardwood floors When having a flooring expert, with over years experience, review he indicated that the hardwoods were "ruined" and that he would do his best to recover; however, they will never have the beveled edges as they were meant to have again - this was also something that is unable to be fixed 5) I have been told, again by my hardwood expert, that an underlayment should have been used for under the hardwoods which was not done either I have attached images of the gouges in the wood, the floors after they were "finished" by Cass - which show the scarring from sanding and the staining practice by Cass, I have also attached images of the hardwoods with wood-filler in-between the slats In order to get the floors sanded and stained back to a state of acceptance, I had to pay $5,800.Sanding, Staining, Refinishing stairway and railing post - When laying the hardwood, Cass Construction did not take into consideration how to handle the bull nose of the stairs They had cut the hardwood floor past the point of the bull nose which caused a significant ledge to exist beyond the bull nose In order to resolve this situation, I had to pay $for a contractor to come in, remove part of the hardwood floor, raise up the bull nose, and join with the hardwood floors again Further, Cass did a poor job with sanding the railing post which caused there to be significant discoloration with their staining jobI have paid my painter hours of labor to sand the railings back down so that they can be stained properly, by me.Ultimately, the job done by Cass was incomplete and unsatisfactory I have been left with an overage bill of $9, This does not include the work that still needs to be completed 1) Sanding/Refinishing steps (quoted $2,100), Crown Molding in the family room (quoted $+ material), Baseboards in family room and master bedroom (quoted $+ material).If you have any questions or concerns please call me or email me directly.***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Again, the hardwood purchased had nothing to do with the work completed by Cass - I am not certain why this continues to come up The same hardwood is currently installed in the home and I am EXTREMELY satisfied with the vendor who came to resand and refinish the hardwood floors (correct the issues that were left from Cass) The bottom line is that 1) Cass did not finish the work they were contracted and paid to do and 2) it is quite clear they do not know how to sand, stain, and refinish flooring For your reference, I have attached (again) the image of what the floors looked like from Cass It is quite apparent in the photo that the sanding caused cross-scarring on the wood and that the staining job was poor (at best) Regards, [redacted]

CASE ID [redacted] Revdex.comrecieved an other noteas to the case they know what they are doing he paid the other company three times as much he liked our work so much he added the upstairs hallway his cousin is the painter thats why the paint bill is out of this world in my contract it said I could get the trim paint on the walls they got in a big rush had the painter come befour we had trim done paint drops all over the floor then then had new carpet installed which ment theses rooms now had to be plastic off and kept extra clean due to there kids health problems which in the begining the house was to be empty we bent over back wards they was doing a lot of things hands on the dad was sanding the floors him self while an after we was there because he though he knew what he was doing the home owner told me to go a head with a second coat via text an he sent his mother over to say ok as he wasnt able to come home at the time he knows he breached everything he talks all fancy with legal terms ect bottem line they burnt us we did not burn them we held up our end and for what he did pay us the work was completed at this point he can go to court if we would loose it can go to collectios we will not be giving them back any money not cents period evey day it was something else with theses ppl what can we do to save money can I do the demo bottem line they wanted in work for grand and expected the world home owners need to relize if you want a top notch job you gotta pay for it bottem line as for the Revdex.com I understand you guys are doing your job as we been around since an have had you guys for about monts if this letter isnt enuff as this is my third resopnse an I talked with a lady on the phone im going to drop the Revdex.com they also had new carpet installed while we was working in my contract I said would b a good week long job then they added more work then sold there house an wanted to move in we are a good company and have very many happy home owners that call us back all the time one bad deal is ashame but at this point we are moving on he can go to court hes wasting his time just as he has been calling and calling the Revdex.com he knows what he did to us and he knows he ok the second coat which I have the text messages stillthank you david

Revdex.comin response to case number ***the home owner bought the hardwood and he is complaining about inprofections in the wood he picked we installed it he bought number one wood which shows a lot of knots and ect also in our contract we stated the job was going to take at least weeks then they
added the upstairs cause the liked our work we painted ali the trim up stairs which is more than half the trim in the house and laid ali the hardwood flooring and sanded it all we toid them when picking the stain it is not like picking a color for a wall they picked a color and they where at work and sent there mother over to ok a second coat which darkened the color which they didnt like we then spoke and rented a sander and tried to reslove the problem with no extra charge they then assigned a baby sitter for us who was sanding the floor his self in areas at his point it was clear they where never going to be happy the amount of money they paid us was for the work we completed we also have money of our own in other materials for the job they also had a painter there dropping paint on the floors carpet guys in and out its unfortunate this happen but as a result we had to back out of the project two and a half weeks into the project we was told it had to be ready to move in and this is a process that is messy and can not be rushedthanks cass construction

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Again, the hardwood purchased had nothing to do with the work completed by Cass - I am not certain why this continues to come up.  The same hardwood is currently installed in the home and I am EXTREMELY satisfied with the vendor who came to resand and refinish the hardwood floors (correct the issues that were left from Cass).  The bottom line is that 1) Cass did not finish the work they were contracted and paid to do and 2) it is quite clear they do not know how to sand, stain, and refinish flooring.  For your reference, I have attached (again) the image of what the floors looked like from Cass.  It is quite apparent in the photo that the sanding caused cross-scarring on the wood and that the staining job was poor (at best). 
Regards,
[redacted]

Revdex.comin response to case number [redacted]the home owner bought the
hardwood and he is complaining about inprofections in the wood he picked we
installed it he bought number one wood which shows a lot of knots and ect also
in our contract we stated the job was going to take at least 4 weeks then they
added the upstairs cause the liked our work we painted ali the trim up stairs
which is more than half the trim in the house and laid all the hardwood
flooring and sanded it all we toildthem when picking the stain it is not like
picking a color for a wall they picked a color and they where at work and sent
there mother over to ok a second coat which darkened the color which they didnt
like we then spoke and rented a sander and tried to reslove the problem with no
extra charge they then assigned a baby sitter for us who was sanding the floor
his self in areas at his point it was clear they where never going to be happy
the amount of money they paid us was for the work we completed we also have
money of our own in other materials for the job they also had a painter there
dropping paint on the floors carpet guys in and out its unfortunate this happen
but as a result we had to back out of the project two and a half weeks into the
project we was told it had to be ready to move in and this is a process that is
messy and can not be rushedthanks cass construction

CASE ID [redacted]Revdex.comrecieved an other noteas to the case they know what they are doing he paid the other company three times as much he liked our work so much he added the upstairs hallway his cousin is the painter thats why the paint bill is out of this world in my contract it said I could get the trim paint on the walls they got in a big rush had the painter come befour we had trim done paint drops all over the floor then then had new carpet installed which ment theses rooms now had to be plastic off and kept extra clean due to there kids health problems which in the begining the house was to be empty we bent over back wards they was doing a lot of things hands on the dad was sanding the floors him self while an after we was there because he though he knew what he was doing the home owner told me to go a head with a second coat via text an he sent his mother over to say ok as he wasnt able to come home at the time he knows he breached everything he talks all fancy with legal terms ect bottem line they burnt us we did not burn them we held up our end and for what he did pay us the work was completed at this point he can go to court if we would loose it can go to collectios we will not be giving them back any money not .50 cents period evey day it was something else with theses ppl what can we do to save money can I do the demo bottem line they wanted 30000 in work for 5 grand and expected the world home owners need to relize if you want a top notch job you gotta pay for it bottem line as for the Revdex.com I understand you guys are doing your job as we been around since 91 an have had you guys for about 6 monts if this letter isnt enuff as this is my third resopnse an I talked with a lady on the phone im going to drop the Revdex.com they also had new carpet installed while we was working in my contract I said would b a good 4 week long job then they added more work then sold there house an wanted to move in we are a good company and have very many happy home owners that call us back all the time one bad deal is ashame but at this point we are moving on he can go to court hes wasting his time just as he has been calling and calling the Revdex.com he knows what he did to us and he knows he ok the second coat which I have the text messages stillthank you david

Hi - I appreciated your time today as we discussed my complaint regarding Cass Construction.  As per our discussion, I have attached a copy of our contract herein.  The issues as I see them:Refinishing the trim throughout the entire house (sand, paint, prime)Laying new hardwood floorsSanding all new and existing hardwood floorsSanding, staining, refinishing stairway and railing postRefinishing the trim throughout the entire house (sand, paint, prime) - Cass Construction completed the trim refinish of the upstairs only.  They did not perform any work on the trim work downstairs.  50% of the work was left unfinished.  In order to complete this work, I had to pay a painter $2,600 to come in and finish the work left incomplete in the main level.Laying new hardwood floors - Cass Construction was responsible for laying hardwood floors in 2 bedrooms, a hallway, and a staircase landing.  I have found there to be several issues with the work completed by Cass on this job.  1) In the Master Bedroom Cass laid two pieces of hardwood flooring that (either after or before laying) became twisted.  I had asked Cass to replace these hardwood planks with new planks whereas he indicated that they were fine and he would be able to fix them through "wood filler and sanding".  These planks had to be replaced by a specialized contractor (images attached).  2) Cass indicated that the hardwood floors did not need to run across the floor joist; whereas the specialized contractor who came in advised that they should have been run properly with the floor joist (this problem is too late to fix).  3) Cass provided us with the exact wood to purchase prior to purchasing which is why we selected red unfinished oak in the grade indicated by Cass.  Sanding all new and existing hardwood floors - This is by far and away the biggest issue with the work completed by Cass Construction.  Cass began sanding the floors, once installed, with a handheld belt sander - at which time I indicated that a walk behind sander is what is typically used in situations such as this.  Cass indicated that they prefer to use a belt sander as it gives the wood a better finish - I disagreed; however, Cass is the expert.  Several issues found once the sanding was completed and staining began.  1) there were gouges in the floor where the belt sander dug into hardwoods.  2) sanding practice was such that left side to side scarring of the wood.  3) the staining practice used was inconsistent at best and left variations in the wood.  4) Cass placed wood-filler between all of the slats on my existing hardwood floors.  When having a flooring expert, with over 30 years experience, review he indicated that the hardwoods were "ruined" and that he would do his best to recover; however, they will never have the beveled edges as they were meant to have again -  this was also something that is unable to be fixed.  5) I have been told, again by my hardwood expert, that an underlayment should have been used for under the hardwoods which was not done either.   I have attached images of the gouges in the wood, the floors after they were "finished" by Cass - which show the scarring from sanding and the staining practice by Cass, I have also attached images of the hardwoods with wood-filler in-between the slats.  In order to get the floors sanded and stained back to a state of acceptance, I had to pay $5,800.Sanding, Staining, Refinishing stairway and railing post - When laying the hardwood, Cass Construction did not take into consideration how to handle the bull nose of the stairs.  They had cut the hardwood floor past the point of the bull nose which caused a significant ledge to exist beyond the bull nose.  In order to resolve this situation, I had to pay $700 for a contractor to come in, remove part of the hardwood floor, raise up the bull nose, and join with the hardwood floors again.  Further, Cass did a poor job with sanding the railing post which caused there to be significant discoloration with their staining job. I have paid my painter 15 hours of labor to sand the railings back down so that they can be stained properly, by me.Ultimately, the job done by Cass was incomplete and unsatisfactory.  I have been left with an overage bill of $9,100.  This does not include the work that still needs to be completed 1) Sanding/Refinishing steps (quoted $2,100), Crown Molding in the family room (quoted $600 + material), Baseboards in family room and master bedroom (quoted $750 + material).If you have any questions or concerns please call me or email me directly.[redacted]