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Cass County Tire

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Cass County Tire Reviews (1)

Initial Business Response / [redacted] (1000, 5, 2016/08/09) */ The ***'s had their Cavalier towed to Cass County Tire for a no start and possible timing issue, per Mr*** Cass County Tire explained to the ***'s that we would need to repair the broken timing chain in order to get the car running before we would know what if any internal damage was done when the timing chain broke After removing the front cover, the timing gears were bad and had jumped timeCass County Tire installed new gears and chain in order to further diagnose the vehicleAt that time bent valves were foundIn order to repair the valves the head would need to be removed adding to the cost of the repair The customer was advised of the additional cost and elected not to repair the vehicleThe customer was advised that Cass County Tire would remove the new parts and not re-assemble the vehicle in order to minimize the cost as much as possibleThese parts would have to be re-removed should the customer decide at a later date to repair the vehicleThe customer thanked us for not adding to the bill Initial Consumer Rebuttal / [redacted] (3000, 9, 2016/08/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) As I said in the complaintCass County Tire gave me an estimate over the phone before we had the car towed to themThen when they started work they increased the cost for the same repairs we talked about on the phoneCass Cty Tire is completely ignoring that part of my complaintThey refuse to explain the estimate of [redacted] being raised to [redacted] for same repairs On the phone when I ask what it would cost to install a new timing chain kit, which included chain tensioners gears, etc., they man told me depending what type of cam the engine had, it would be between $***-XXXThen I ask if they found valve and head damage how much more would it costThe man said if there was valve and head damage it would push the total cost up to around [redacted] There is a big difference between [redacted] and [redacted] The [redacted] cost was for the exact same repairs as we talked on the phone about which the man said would be around [redacted] I feel once they got the car in the shop they thought they had us hookedThey either lied to me on the phone about the cost or they where screwing us over with an inflated bill Since the cost went from [redacted] to [redacted] for the same repair, we decided they lied to us and we did not ok the repairIf they had told me [redacted] at first we would have never towed the car up to them to get worked on and they knew that, that's why they lied about the estimated cost Final Business Response / [redacted] (4000, 11, 2016/08/23) */ When the customer called in for an estimate it was for timing chain onlyMr [redacted] was informed at time of quote that it may need more than a timing chainCass County Tire cannot tell over the phone, nor by just looking at a car exactly EVERYTHING that is wrong, especially when there was internal damageCass County Tire was very fair in removing the new parts once the additional damage was found and only charging minimal laborUnfortunately in this case Mr [redacted] does not want to be reasonableCass County Tire will not be reimbursing Mr***

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