[redacted] and [redacted] applied for credit and that was submitted to lenders for approval on the date stated, and was approved by a lender, customer stated that they decided not to purchase and we have not proceeded since that date with anything to do with their credit app As you know banks must send letters out to customers that have been submitted and I presume the letters they are getting are based on the day they applied for a loan at our company since some lenders might have qualified them as to the amount they were requesting or the type of car, the lender must issue a letter informing the customer of this decision We have not tried to submit anything on this customer to any lender of ours since the day they were here Thank You [redacted] ***
Complaint: ***
I am rejecting this response because:*** called and said they wanted to make it right and He wanted to know what they could do to make us happyI said
that free oil changes or something would be okayHe said he would talk to Mr*** and call me back and I never heard from him sinceSo nothing was fixed and I am still not satisfied.
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2015/08/18) */
I talked with the customer and my service director even walked them out to look at the lift that the vehicle was raised on, and after looking at how the lift works and that it never touches that part of the vehicle, the customers husband
acknowledged that it didn't look like to him it could have been done with the lift eitherI explained to the customer that if we were to attempt to lift her vehicle that way our lift would have done a lot more damage to the vehicle than what it looks to have been doneMy opinion is that this was damaged by driving over something, like a curb or parking lot curbThat is why I turned down their request of my company to take responsibility for the damageAs stated I did offer a free oil change in an effort of goodwillShe declined my offer
Initial Consumer Rebuttal /* (3000, 7, 2015/08/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes the service dept walked my husband and I out to the shop to see the lift Yes my husband did decline that it was done by the liftBut the arm of the lift not the pad of the liftIf the lift arm had done the damage it would have in fact done more damage and had yellow paint on itBut as my husband and I were further looking at the lift device it was the PAD on the arm of the lift that we noticed had done the damageIf the dent on my car had been done by running up over something such as a curbOneThere would not be grease on the exact center of the dent...the same grease that was on the pad of the lift that my husband ran his hand across and then got grease on his handsAnd two there would have been directional scrapping of the paintThis has no scrapping of the paint....just a dentAgain we did agree that it was not the arm of the lift that had done the damage but that it was the PAD of the lift that had done the damageIf the technician may have accidentally placed the pad of the lift wrong and started to lift the car then yes it would provide a dentHad he quickly noticed before raising the car completely that it was not placed properly he would have lowered it back down placed it properly on the vehicle then finished raising the vehicleMy husband never agreed that the lift itself did not do the damageHe agreed the yellow arm was the one that did not do the damageThe pad attached to the arm of the lift is the one that has done the damage
Final Business Response /* (4000, 9, 2015/08/22) */
Before turning down the customers request, I talked to my lift company and a body shop, both said if the lift had been put where the customer say's the pad was put, even for a second it would have tore the side of the vehicle up real bad based on the amount of torque of the lift and the location of the dent on the vehicle due to the weight of the vehicle no matter how fast you caught such a mistakeBased on that knowledge of two professionals in that business, I declined the customers requestthat is the reason after she sent me the pictures it took so long to get back to her with my decisionI explained this to our customer at that time but she was not happy with my responseI don't believe the damage was caused by our dealership
Final Consumer Response /* (3000, 11, 2015/08/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have too shown my photos and the damage itself on my car to other mechanics who have dealt with this type of equipment as well and all have saidbthe same thing I saidHad they caught the mistake soon enough it wouldn't have TORE my car up as Mr*** says
Initial Business Response /* (1000, 5, 2015/07/27) */
Mr.*** searched the shop,click and drive website which is a general motors website provider, gm accesses our inventory and prices it with out taking into account the dealership add ons such as lift kits, wheels and tires and other accessories,
so the vehicle in question was priced without all the add onsOnce this was discovered I sent Mr.*** an email explaining this and the new price on the truck prior to his purchaseI also called the vendor and removed all of my inventory that has add ons and removed them from this siteI explained to the customer that the price on the vehicle did not include the price of the lift kit and I could not sell the vehicle for that priceI apologized for the mis communication and apologized for the time we wasted texting back and forth
Initial Consumer Rebuttal /* (3000, 7, 2015/07/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Regardless of what advertisers this dealership uses or what the advertiser left out it is the dealerships responsibility to ensure that what is advertised is the correct selling price not the customerHaving an advertised price that is misleading is Advertisement especially when the vin number maches the vwhile for saleThe dealership openly admits that they use this service therefore they should be responsible for what is advertised and how it is advertisedWhen emailing back and forth with there salesperson samanthaI included a copy of the price I agreed to pay through this serviceWhich she either purposely or unintentionally disregardedI did this because their email quote did not match what was advertisedThis disregarding either the attempt to correct the deficiency I noticed or inattention to detail shows me that this dealership or the salesperson has only one thing in mindThat is to see how much money they can screw their customers out of by any means possible and not doing what is right by their customersI can't believe I served this country for years to give these type of people the freedom to stick it to other people
Final Business Response /* (4000, 9, 2015/07/30) */
Internet prices are special offers and may or may not be the same as in dealership pricesIn order to ensure that you receive the special internet price, you must mention the internet price prior to signing a purchase agreement and taking delivery of the vehicleSome vehicle information and vehicle pricing may be unintentionally missing or inaccurateJohn Holt Auto Group will endeavor to ensure that all internet information is correct and to correct any discrepancies in a commercially reasonable manner upon Customer notification of such errors or omissionsPricing errors and listing errors are considered invalid and may or may not be honored at the sole discretion of John Holt Auto GroupThis paragraph was at the bottom of the page on the description of the vehicle the customer was viewingThis vehicle did not have all the equipment that was added to the vehicle in the manufactured pricingWe cannot honor the customers requestThis disclaimer can be viewed by going to johnholtok.com and click on a vehicle in Shop Click and Drive and scroll down to bottom of page
thanks for the reply however, after speaking with employee of yours that explained the process of how it could have stopped right then and thereSo am to understand what she told me was false? Especially since it makes sense to her telling me our names stay in the databaseSince I have spoken to her I have not received another letter of denialAs far as a letter of approval that never happened just a lot of denials and it got to the point of being denied due to too many inquiresHonestly, not trying to bash on anyone but I don't think Ms.*** would just falsify anything against the companyAfter all she works for uGreat company however have placed more damage to credit due to days of credit denials after we went said noWould appreciate the inquires removed. Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***
[redacted] and [redacted] applied for credit and that was submitted to lenders for approval on the date stated, and was approved by a lender, customer stated that they decided not to purchase and we have not proceeded since that date with anything to do with their credit app. As you know banks must...
send letters out to customers that have been submitted and I presume the letters they are getting are based on the day they applied for a loan at our company. since some lenders might have qualified them as to the amount they were requesting or the type of car, the lender must issue a letter informing the customer of this decision. We have not tried to submit anything on this customer to any lender of ours since the day they were here. Thank You [redacted]
[redacted] and [redacted] applied for credit and that was submitted to lenders for approval on the date stated, and was approved by a lender, customer stated that they decided not to purchase and we have not proceeded since that date with anything to do with their credit app As you know banks must send letters out to customers that have been submitted and I presume the letters they are getting are based on the day they applied for a loan at our company since some lenders might have qualified them as to the amount they were requesting or the type of car, the lender must issue a letter informing the customer of this decision We have not tried to submit anything on this customer to any lender of ours since the day they were here Thank You [redacted] ***
Complaint: ***
I am rejecting this response because:*** called and said they wanted to make it right and He wanted to know what they could do to make us happyI said
that free oil changes or something would be okayHe said he would talk to Mr*** and call me back and I never heard from him sinceSo nothing was fixed and I am still not satisfied.
Sincerely,
*** ***
Initial Business Response /* (1000, 5, 2015/08/18) */
I talked with the customer and my service director even walked them out to look at the lift that the vehicle was raised on, and after looking at how the lift works and that it never touches that part of the vehicle, the customers husband
acknowledged that it didn't look like to him it could have been done with the lift eitherI explained to the customer that if we were to attempt to lift her vehicle that way our lift would have done a lot more damage to the vehicle than what it looks to have been doneMy opinion is that this was damaged by driving over something, like a curb or parking lot curbThat is why I turned down their request of my company to take responsibility for the damageAs stated I did offer a free oil change in an effort of goodwillShe declined my offer
Initial Consumer Rebuttal /* (3000, 7, 2015/08/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes the service dept walked my husband and I out to the shop to see the lift Yes my husband did decline that it was done by the liftBut the arm of the lift not the pad of the liftIf the lift arm had done the damage it would have in fact done more damage and had yellow paint on itBut as my husband and I were further looking at the lift device it was the PAD on the arm of the lift that we noticed had done the damageIf the dent on my car had been done by running up over something such as a curbOneThere would not be grease on the exact center of the dent...the same grease that was on the pad of the lift that my husband ran his hand across and then got grease on his handsAnd two there would have been directional scrapping of the paintThis has no scrapping of the paint....just a dentAgain we did agree that it was not the arm of the lift that had done the damage but that it was the PAD of the lift that had done the damageIf the technician may have accidentally placed the pad of the lift wrong and started to lift the car then yes it would provide a dentHad he quickly noticed before raising the car completely that it was not placed properly he would have lowered it back down placed it properly on the vehicle then finished raising the vehicleMy husband never agreed that the lift itself did not do the damageHe agreed the yellow arm was the one that did not do the damageThe pad attached to the arm of the lift is the one that has done the damage
Final Business Response /* (4000, 9, 2015/08/22) */
Before turning down the customers request, I talked to my lift company and a body shop, both said if the lift had been put where the customer say's the pad was put, even for a second it would have tore the side of the vehicle up real bad based on the amount of torque of the lift and the location of the dent on the vehicle due to the weight of the vehicle no matter how fast you caught such a mistakeBased on that knowledge of two professionals in that business, I declined the customers requestthat is the reason after she sent me the pictures it took so long to get back to her with my decisionI explained this to our customer at that time but she was not happy with my responseI don't believe the damage was caused by our dealership
Final Consumer Response /* (3000, 11, 2015/08/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have too shown my photos and the damage itself on my car to other mechanics who have dealt with this type of equipment as well and all have saidbthe same thing I saidHad they caught the mistake soon enough it wouldn't have TORE my car up as Mr*** says
Initial Business Response /* (1000, 5, 2015/07/27) */
Mr.*** searched the shop,click and drive website which is a general motors website provider, gm accesses our inventory and prices it with out taking into account the dealership add ons such as lift kits, wheels and tires and other accessories,
so the vehicle in question was priced without all the add onsOnce this was discovered I sent Mr.*** an email explaining this and the new price on the truck prior to his purchaseI also called the vendor and removed all of my inventory that has add ons and removed them from this siteI explained to the customer that the price on the vehicle did not include the price of the lift kit and I could not sell the vehicle for that priceI apologized for the mis communication and apologized for the time we wasted texting back and forth
Initial Consumer Rebuttal /* (3000, 7, 2015/07/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Regardless of what advertisers this dealership uses or what the advertiser left out it is the dealerships responsibility to ensure that what is advertised is the correct selling price not the customerHaving an advertised price that is misleading is Advertisement especially when the vin number maches the vwhile for saleThe dealership openly admits that they use this service therefore they should be responsible for what is advertised and how it is advertisedWhen emailing back and forth with there salesperson samanthaI included a copy of the price I agreed to pay through this serviceWhich she either purposely or unintentionally disregardedI did this because their email quote did not match what was advertisedThis disregarding either the attempt to correct the deficiency I noticed or inattention to detail shows me that this dealership or the salesperson has only one thing in mindThat is to see how much money they can screw their customers out of by any means possible and not doing what is right by their customersI can't believe I served this country for years to give these type of people the freedom to stick it to other people
Final Business Response /* (4000, 9, 2015/07/30) */
Internet prices are special offers and may or may not be the same as in dealership pricesIn order to ensure that you receive the special internet price, you must mention the internet price prior to signing a purchase agreement and taking delivery of the vehicleSome vehicle information and vehicle pricing may be unintentionally missing or inaccurateJohn Holt Auto Group will endeavor to ensure that all internet information is correct and to correct any discrepancies in a commercially reasonable manner upon Customer notification of such errors or omissionsPricing errors and listing errors are considered invalid and may or may not be honored at the sole discretion of John Holt Auto GroupThis paragraph was at the bottom of the page on the description of the vehicle the customer was viewingThis vehicle did not have all the equipment that was added to the vehicle in the manufactured pricingWe cannot honor the customers requestThis disclaimer can be viewed by going to johnholtok.com and click on a vehicle in Shop Click and Drive and scroll down to bottom of page
We responded to our customer and have taken care of his concerns. customer stated he was satisfied with the results
thanks for the reply however, after speaking with employee of yours that explained the process of how it could have stopped right then and thereSo am to understand what she told me was false? Especially since it makes sense to her telling me our names stay in the databaseSince I have spoken to her I have not received another letter of denialAs far as a letter of approval that never happened just a lot of denials and it got to the point of being denied due to too many inquiresHonestly, not trying to bash on anyone but I don't think Ms.*** would just falsify anything against the companyAfter all she works for uGreat company however have placed more damage to credit due to days of credit denials after we went said noWould appreciate the inquires removed. Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***
[redacted] and [redacted] applied for credit and that was submitted to lenders for approval on the date stated, and was approved by a lender, customer stated that they decided not to purchase and we have not proceeded since that date with anything to do with their credit app. As you know banks must...
send letters out to customers that have been submitted and I presume the letters they are getting are based on the day they applied for a loan at our company. since some lenders might have qualified them as to the amount they were requesting or the type of car, the lender must issue a letter informing the customer of this decision. We have not tried to submit anything on this customer to any lender of ours since the day they were here. Thank You [redacted]