Obviously, [redacted] will need to address the situation personally He sold the job and had the discussion with the client We are making an honest attempt to please this client and certainly do not desire to keep returning as this is a losing proposition for us I don't know who said what, and if she is correct, it will get done We are a company of years with an excellent reputation and don't cheat anyone We also, don't appreciate a client that would rather make a public outcry than simply and most efficiently deal with us directly As I stated before, we had a work order to return to this property from the very day she called We would likewise prefer to not have this client in the future
We have a work order to go back and remove the limbShe is correct that it is on the original work order, but was somehow missed by the tree crew at that time We apologize for the delay, but have been very busy in the height of our season This should be done in the very near future
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Cassity tree service did show up on July 8th at 2:25pm and cut down another small branches from treeI had already left for work and they spoke with my yrold son who really had no idea what to tell themThe lowest limb overhanging house that we agreed upon that needed to be cut down is still there minus two small branchesThey were done setting up, cutting, cleaning and packing up by 2:I am very disappointed that [redacted] *never showed up to give them guidance on what limb we agreed upon that needed to be cut downI don't believe the two small branches are going to satisfy my insurance companyAnd what was done was definitely not what I hired them to doI agreed to pay to have a large limb removed and it hasn't beenAlthough they did manage to send out a bill that I received on the 13th of JulyTime is running out and the bill will not be paid until the insurance company is satisfiedMore pictures have been takenI would not recommend Cassity tree service to anyoneThis has really put me on the spot [redacted] *should have come out to check that the work was done per our contractAnd no one ever checked back Regards, [redacted]
Obviously, [redacted] will need to address the situation personally He sold the job and had the discussion with the client We are making an honest attempt to please this client and certainly do not desire to keep returning as this is a losing proposition for us I don't know who said what, and if she is correct, it will get done We are a company of years with an excellent reputation and don't cheat anyone We also, don't appreciate a client that would rather make a public outcry than simply and most efficiently deal with us directly As I stated before, we had a work order to return to this property from the very day she called We would likewise prefer to not have this client in the future
We have a work order to go back and remove the limbShe is correct that it is on the original work order, but was somehow missed by the tree crew at that time We apologize for the delay, but have been very busy in the height of our season This should be done in the very near future
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Cassity tree service did show up on July 8th at 2:25pm and cut down another small branches from treeI had already left for work and they spoke with my yrold son who really had no idea what to tell themThe lowest limb overhanging house that we agreed upon that needed to be cut down is still there minus two small branchesThey were done setting up, cutting, cleaning and packing up by 2:I am very disappointed that [redacted] *never showed up to give them guidance on what limb we agreed upon that needed to be cut downI don't believe the two small branches are going to satisfy my insurance companyAnd what was done was definitely not what I hired them to doI agreed to pay to have a large limb removed and it hasn't beenAlthough they did manage to send out a bill that I received on the 13th of JulyTime is running out and the bill will not be paid until the insurance company is satisfiedMore pictures have been takenI would not recommend Cassity tree service to anyoneThis has really put me on the spot [redacted] *should have come out to check that the work was done per our contractAnd no one ever checked back Regards, [redacted]