Cassoday Country Store

Initial Business Response / [redacted] (1000, 5, 2016/11/02) */ On August 26th Ms [redacted] came onto the Joplin location she was looking at a CavalierShe test drove the vehicle and wanted to purchase the vehicleShe paid [redacted] for the vehicle with a [redacted] dollar downpaymentAll of the contracts that Ms [redacted] signed stated the selling price of the vehicle was [redacted] Ms [redacted] was not lied to about the priceShe was also not told the wipers and interior light would be fixed after the sale that is complerely not trueMs [redacted] signed a we owe stating there would be no repair or changesOn September 2nd Ms [redacted] came to the lot day before her payment was due and complained about her wiper and an interior light she was told they were not covered itemsOn September 3rd the day her payment was due she drove the vehicle to the lot and said you can have it I don't want itThe vehicle never sat days or any days for that matterShe demandedher money back and we told her that was not going to happenShe screamed and yelled and threatened a lawyer Initial Consumer Rebuttal / [redacted] (3000, 12, 2016/12/08) */ I want to let you know that I had two family members passed away and I have had a hard time with getting everything in my life back in order I missed the timeline on this but I really need my [redacted] I have text messages from this man where they said all of the issues about the ignition that he did not skate and his part of the complaint and he's continuing to lie even to you I just really need my [redacted] back this is ridiculous please help me do I need to refile

Initial Business Response / [redacted] (1000, 9, 2016/05/11) */ Mr [redacted] purchased his vehicle on Feb.2nd Mr [redacted] has a service contract of which there is no cost and his contract clearly states that leaks are not covered it is a power-train contractHe complained of a power steering leak which he was told was not a covered item he was mad didn't think he should have to pay to get his vehicle fixed himselfThen in April he said his vehicle would not start he was told he had to get it to our shop so out mechanic could access the situation it was not anything to do with a programmable key that Mr [redacted] thought was the issue his ignition is not even the programmable type.The Mechanic said it was a bad BCM AND HAD TO BE REPAIRED AT A Dodge Chrylser dealershipMt [redacted] was also out of service contract at this time he had exceeded the allotted number of milesWe called Dodge Chrysler got an estimate of what it would cost to repair the vehicle the said even though Mr [redacted] was out of service contract we offered to pay half and Mr [redacted] refusedHis vehicle is sitting at the mechanics he had it towed to and he is very aware of where his vehicle is atLastly Mr [redacted] DOES NOT HAVE A LATE FEE on his account because we do not charge late fees in Missouri Initial Consumer Rebuttal / [redacted] (3000, 11, 2016/05/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) The reason for declining to accept this response is for a few reasonsOne while I'm not sure what late fees they are discussing in said response I was referring to my payment being late at the time of submissionBeing completely honest in my responsesThe company did mention the bad BCM which is directly linked to the key not being the original and causing the alarm to go offThe mechanic stated he wasn't sure what was going on with the vehicle and I had to have it towed to the dealers shopThen after not hearing a response after being advised of a call back I called to be advised of the chargesAll of the information is linked together in a series of unfortunate eventsMy complaint is this howeverThe fact that the company advised they were going to handle the issue and then decided they weren't at fault and decided as a good gesture to pay for halfI didn't ask for a good gesture or what the companies final offer isWhat I asked for is that when the company stated they would handle it after many weeks of not contacting me directly or whatever the excuse was, ended up in me forking out more money in regards to this vehicle when there were issues from the beginningAlso mind you that the only time I was advised that the warranty on the power train didn't cover leaks was after they advised me to bring it in for repairSo I'm not sure what needs to happen but this is not how you conduct businessNow as far as it not starting...I waited for days before they advised me that it needed to be towed to the shopThis was after I had already been advised the company yet again was going to take care of itI do see that they also did not mention the fact that the mechanic had come to where the car was to look at it and assess the situation but did not advise them of his findings until I had to yet again contact the companyAt this time [redacted] stated that he was unable to get ahold of the mechanic and advised that we were playing a waiting game until he was contactedThe company is right that I do not feel as though I should have to pay out of pocket since it isn't the first time I have had an issue since the purchase dateI do not take very kindly to being told that the company was going to take care of all the issues then change the outcome of that decision each time I had to take time out of my day to contact them because while I am still a paying customer there has not been any sense of urgency in this matterYes the car is still sitting at the shop because I have been seeing whathe could be done about this issueI still have not received any information regarding corporate information as I have requested on many occasions because I feel that this is happening to more than one customerI find it extremely hard to believe that a catalytic converter going out on a vehicle is covered under the same warranty offered but the entire rack and pinion is notI was also advised by the company that the engine disabled was caused by the set off of the alarm system causing the BCM chip to failI asked this question as well with the manufacturer of the vehicle who advised me that this directly correlated

Initial Business Response /* (1000, 5, 2016/11/02) */
On August 26th Ms. [redacted] came onto the Joplin location she was looking at a 03 Cavalier. She test drove the vehicle and wanted to purchase the vehicle. She paid [redacted] for the vehicle with a [redacted] dollar downpayment. All of the contracts...

that Ms. [redacted] signed stated the selling price of the vehicle was [redacted] Ms. [redacted] was not lied to about the price. She was also not told the wipers and interior light would be fixed after the sale that is complerely not true. Ms [redacted] signed a we owe stating there would be no repair or changes. On September 2nd Ms. [redacted] came to the lot 1 day before her payment was due and complained about her wiper and an interior light she was told they were not covered items. On September 3rd the day her payment was due she drove the vehicle to the lot and said you can have it I don't want it. The vehicle never sat 4 days or any days for that matter. She demandedher money back and we told her that was not going to happen. She screamed and yelled and threatened a lawyer.
Initial Consumer Rebuttal /* (3000, 12, 2016/12/08) */
I want to let you know that I had two family members passed away and I have had a hard time with getting everything in my life back in order I missed the timeline on this but I really need my [redacted] I have text messages from this man where they said all of the issues about the ignition that he did not skate and his part of the complaint and he's continuing to lie even to you I just really need my [redacted] back this is ridiculous please help me do I need to refile

Initial Business Response /* (1000, 9, 2016/05/11) */
Mr. [redacted] purchased his vehicle on Feb.2nd 2016. Mr. [redacted] has a service contract of which there is no cost and his contract clearly states that leaks are not covered it is a power-train contract. He complained of a power steering leak which...

he was told was not a covered item he was mad didn't think he should have to pay to get his vehicle fixed himself. Then in April he said his vehicle would not start he was told he had to get it to our shop so out mechanic could access the situation it was not anything to do with a programmable key that Mr. [redacted] thought was the issue his ignition is not even the programmable type.The Mechanic said it was a bad BCM AND HAD TO BE REPAIRED AT A Dodge Chrylser dealership. Mt. [redacted] was also out of service contract at this time he had exceeded the allotted number of miles. We called Dodge Chrysler got an estimate of what it would cost to repair the vehicle the said 796.50 even though Mr. [redacted] was out of service contract we offered to pay half and Mr. [redacted] refused. His vehicle is sitting at the mechanics he had it towed to and he is very aware of where his vehicle is at. Lastly Mr. [redacted] DOES NOT HAVE A LATE FEE on his account because we do not charge late fees in Missouri.
Initial Consumer Rebuttal /* (3000, 11, 2016/05/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The reason for declining to accept this response is for a few reasons. One while I'm not sure what late fees they are discussing in said response I was referring to my payment being late at the time of submission. Being completely honest in my responses. The company did mention the bad BCM which is directly linked to the key not being the original and causing the alarm to go off. The mechanic stated he wasn't sure what was going on with the vehicle and I had to have it towed to the dealers shop. Then after not hearing a response after being advised of a call back I called to be advised of the charges. All of the information is linked together in a series of unfortunate events. My complaint is this however. The fact that the company advised they were going to handle the issue and then decided they weren't at fault and decided as a good gesture to pay for half. I didn't ask for a good gesture or what the companies final offer is. What I asked for is that when the company stated they would handle it after many weeks of not contacting me directly or whatever the excuse was, ended up in me forking out more money in regards to this vehicle when there were issues from the beginning. Also mind you that the only time I was advised that the warranty on the power train didn't cover leaks was after they advised me to bring it in for repair. So I'm not sure what needs to happen but this is not how you conduct business. Now as far as it not starting...I waited for 4 days before they advised me that it needed to be towed to the shop. This was after I had already been advised the company yet again was going to take care of it. I do see that they also did not mention the fact that the mechanic had come to where the car was to look at it and assess the situation but did not advise them of his findings until I had to yet again contact the company. At this time [redacted] stated that he was unable to get ahold of the mechanic and advised that we were playing a waiting game until he was contacted. The company is right that I do not feel as though I should have to pay out of pocket since it isn't the first time I have had an issue since the purchase date. I do not take very kindly to being told that the company was going to take care of all the issues then change the outcome of that decision each time I had to take time out of my day to contact them because while I am still a paying customer there has not been any sense of urgency in this matter. Yes the car is still sitting at the shop because I have been seeing whathe could be done about this issue. I still have not received any information regarding corporate information as I have requested on many occasions because I feel that this is happening to more than one customer. I find it extremely hard to believe that a catalytic converter going out on a vehicle is covered under the same warranty offered but the entire rack and pinion is not. I was also advised by the company that the engine disabled was caused by the set off of the alarm system causing the BCM chip to fail. I asked this question as well with the manufacturer of the vehicle who advised me that this directly correlated.