[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10536138, and find that this resolution is satisfactory to me Regards, [redacted]
From: [redacted] *** Sent: Friday, April 24, 4:PMTo: [redacted] Cc: [redacted] Subject: Response from Warsaw Federal Bank - ID# [redacted] Re: Revdex.com Complaint # [redacted] Warsaw Federal has investigated the customer service issues indicated in the Revdex.com complaint originated by Mr [redacted] We sincerely regret his concerns Our institution is a community bank that prides itself on excellent service and quality outcomes when addressing the banking and other financial needs of our customers Mr [redacted] contacted our institution seeking specific information regarding certain product offerings and pricing Our response was not provided within the timeframe expected, which we regret However, according to the banking representative involved, they have since communicated and the information Mr [redacted] was seeking has been provided satisfactorilyWarsaw Federal Bank handles all customer information and financial matters with the utmost attention to confidentiality Files and records are maintained to the extent necessary to support banking practices and to support regulatory and financial reporting expectations The bank handles sensitive material through special “safe trash” procedures that include “shredding” by third-party service providerWe welcome the opportunity to address any further questions or provide clarifications to Mr [redacted] should that be necessary
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10536138, and find that this resolution is satisfactory to me Regards, [redacted]
From: [redacted] *** Sent: Friday, April 24, 4:PMTo: [redacted] Cc: [redacted] Subject: Response from Warsaw Federal Bank - ID# [redacted] Re: Revdex.com Complaint # [redacted] Warsaw Federal has investigated the customer service issues indicated in the Revdex.com complaint originated by Mr [redacted] We sincerely regret his concerns Our institution is a community bank that prides itself on excellent service and quality outcomes when addressing the banking and other financial needs of our customers Mr [redacted] contacted our institution seeking specific information regarding certain product offerings and pricing Our response was not provided within the timeframe expected, which we regret However, according to the banking representative involved, they have since communicated and the information Mr [redacted] was seeking has been provided satisfactorilyWarsaw Federal Bank handles all customer information and financial matters with the utmost attention to confidentiality Files and records are maintained to the extent necessary to support banking practices and to support regulatory and financial reporting expectations The bank handles sensitive material through special “safe trash” procedures that include “shredding” by third-party service providerWe welcome the opportunity to address any further questions or provide clarifications to Mr [redacted] should that be necessary