Castillo Glass

RE: *** ***We apologize for this misunderstanding, $2,was refunded on *** ***'s credit card on 3/23/16.Sincerely,Joseph ***GENERAL MANAGERBig Bob's Outlet

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Dear Revdex.com,This is Big Bob's Flooring Outlet's response to complaint ID # [redacted]:Big Bob's went out to measure Mr. and Mrs. [redacted]'s home on Wednesday, November 9th, and put together a quote on Thursday, November 10th.  Admittedly, we made 2 mistakes on this...

quote.  The first mistake we made was pressing an extra "1" in the square footage quantity for the take up and haul away of old carpet and padding, making the quantity read "11300" square feet instead of "1300" square feet.  The customer, Mrs. [redacted], discovered this mistake when we printed the bid and we immediately corrected it.  The second mistake was not found until Monday, November 14th, that the invoice did not have the installation charge for the Luxury Vinyl Plank, totaling an additional $1014.  Our store manager reached out to the customer to make them aware of this second mistake.  On the phone, the customer would not accept an additional charge, so we called them back later that evening, November 14th, to let them know that we would move forward with the installation at the agreed upon price that was paid in the store on November 10th.  Upon further review, it was our opinion that based on social media posts and responses from the customer that no matter what we did going forward, good or bad, the customer would not be satisfied and would, as they did, publicize either way. We are a people business that believes in long term relationships. We did not believe this was going to be a good relationship and chose to end it by refunding 100% of the customer's money.  As of 11/21/16, check #[redacted] in the amount of $3,974.50 was issued and mailed to: [redacted] and [redacted] St. Joseph, MO [redacted] Tell us why here...