Initial Business Response / [redacted] (1000, 6, 2015/11/24) */ Dear [redacted] We sincerely apologize for the inconvenienceCastingmakes every effort to insure new members are clear on all the terms and conditions of our service, and provides days right to cancel the contact if any user decides this is not for them or they simply change their mind When you spoke to our member support representative on 11/10/they should have discontinued your subscription at your requestBecause we have a large number of casting calls in your area the representative seems to cross the line from being encouraging to pushy, and this is not what we trainThe representative has been issued a penalty, suspended for days form work, and will be required to attend additional training before returning to work At this time your subscription has been discontinued and Registration fee in a sum of $was refunded back to your cardWe would also like to offer you up to month of a complementary service, to make sure you can truly evaluate Castingfor what we are If there is anything else we can do at this point, please let us know, we are here for you Thank you Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/11/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) Casting360, I appreciate your prompt response to my complaintI do hope that the representative I had spoken with can return to work before the days are up if they aren't alreadyI know what it is like to work in a similar field and I am aware of some of the inherent pressures placed on their shoulders As for the month complimentary service, although it is generous, I would like to decline the offerMy only concern here was in not having to pay any further premiums for a service I did not intend on using, and that has been satisfied Thank you for your efforts
Initial Business Response / [redacted] (1000, 5, 2015/12/02) */ Dear [redacted] After reviewing your account it appears that your day trial ended on 11/14/and because there was no request made to discontinue your account, on 11/15/monthly membership fee was chargedIt is very possible that it took a few days for your credit card company to post the charge on your account and for you to see it, and this is why you may assume it was charged after your cancellation request on 11/16/Based on this info and terms of service you agreed to the monthly fee paid prior to the cancellation are NOT refundable, however we feel that exception is required in this particular case base don the fact that you did request the cancellation a few days after your trial had expired Castingissued you a $refund to your card ending with on 11/26/and today we processed a refund for the original registration fee of $to the same card We hope this meets and exceeds your expectations, and if there is anything else we can do please let us know Thank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
Initial Business Response / [redacted] (1000, 6, 2015/08/06) */ We have contacted and informed the consumer that we have received her complaintWe apologized for the misunderstanding about chargesCastingdoes not and will not bill or charge any client without authorization, and this case was no exception [redacted] was never charged the $registration fee as she requested during the callAssured consumer that there will be no further billing from CastingIf there is anything else we can do please let us know Final Business Response / [redacted] (4000, 12, 2015/08/26) */ Dear [redacted] , please understand that sometimes it may take up to hours for us to remove your info from future alerts and updatesWe again apologize for any inconvenienceI don;t believe you will be receiving any future emails or SMS from CastingThank you
Initial Business Response / [redacted] (1000, 5, 2015/09/18) */ Dear [redacted] We apologize for any inconvenienceAccording to our records your registration was voided at the time you were placing the order, and no charges were made to your cardIf you have additional questions please feel free to contact our member support department and we will be happy to assist you further Thank you
Initial Business Response / [redacted] (1000, 5, 2015/12/16) */ Dear [redacted] After reviewing the details of your circumstances we agree that even thought your trial period was over when we received a cancellation request from you, management should make exception in your caseAs a result we have issue you a refund of the monthly fee back to your card ending with ***-on 12/14/Please allow a few days for it to post to your account Additionally we insist that you try the service, and we are happy to make your access complementary for the next monthWe feel confident you will enjoy it! Please let us know if this is something you are interested in If there is anything else we can do in this matter, please let us knowThank you in advance
Initial Business Response / [redacted] (1000, 7, 2015/06/29) */ We sincerely apologize for the inconvenienceCastingmakes every effort to insure new members are clear on all the terms and conditions of our service, and provides days right to cancel the contact if any user decides this is not for them or they simply change their mindTerms and fees of the service are presented to each new member verbally at the time of the registration, they are emailed along with the welcome email to make sure member has it in writing, and furthermore when member is accessing the website, they MUST click to confirm that they have read and agree with the terms and fees to PROCEED In terms and conditions and on every page of our site Castingprovides the following disclaimer to make sure everyone has appropriate expectations: Castingis not a talent agency, employer or a talent scout; the site is only a venueCastingdoes not promise or facilitate employmentThe number of casting calls available varies by location, roles available and the level of experience requiredAs with any business, results may vary, and will be based on individual capacity, experience, expertise, and level of desireThere are no guarantees concerning the level of income the user may experience Based on the terms of our service, fees paid prior to cancellation are not refundable, however we understand mistakes do happened and we have issued a curtsy refund $If there is anything else we can do to assist, please let us know, thats what we are here forThank you in advance
Initial Business Response / [redacted] (1000, 5, 2016/01/06) */ Dear *** We apologize for the inconvenienceAccording to CastingTerms all cancellations must be done by telephone, therefore when we received an email from you on the 11/22/our member support representative responded the next day and provided the direct number for you to call if you would like to discontinue your subscriptionWe have not heard from you since then, until 12/28/2015, by this time since we never received a cancellation request you already were charged for month of serviceNormally monthly fees paid prior to cancellation are NOT refundable, however we understand there are exceptionsAs one of our representative informed you by phone on 01/06/you should see a full credit of $on your card [redacted] within 3-business daysAgain we apologize for the inconvenience, and of there is anything else we can do please let us knowThank you Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/08) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2015/09/09) */ Dear [redacted] We apologize for the inconvenienceNew Members receive a 14-day trial in which they can submit to casting callsAfter your 14-day trial period your membership continues at $per month and will be automatically charged/debited on or about that same date to the credit card you provide today or from the checking account associated with the debit card you provide todayYour trial begins on the day you register as a Member of CastingThe first monthly fee will be charged the day after your trial ends; monthly charges will be made on the same date in subsequent months At this time we have issued you a credit for for registration fee as well as the monthly fee you have paidThe membership has been discontinued and you should not se any further charges by our company If there is anything else we can do please let us know, thats what we are here for
Initial Business Response / [redacted] (1000, 5, 2015/10/19) */ We sincerely apologize for the inconvenienceCastingmakes every effort to insure new members are clear on all the terms and conditions of our service, and provides days right to cancel the contact if any user decides this is not for them or they simply change their mindTerms and fees of the service are presented to each new member at the time of the registration, they are also emailed along with the welcome email to make sure member has it in writingNew members receive a 14-day trial in which they can submit to casting callsAfter 14-day trial period membership continues at $per monthYou may cancel your continuity membership at any time with no further obligationCancellations must be made by telephoneUnfortunately we have not received any calls form you requesting to discontinue your membership until 10/13/2015, and as a result when your trial period ended we accessed the monthly feeWe understand mistakes do happened and we will issues a curtsy refund for monthly fees pair to dateIt should be posting within 1-business daysFurthermore we would be happy to provide you up to month of complimentary serviceIf there is anything else we can do to assist, please let us know, that's what we are here forThank you in advance
Initial Business Response / [redacted] (1000, 6, 2015/11/24) */ Dear [redacted] We sincerely apologize for the inconvenienceCastingmakes every effort to insure new members are clear on all the terms and conditions of our service, and provides days right to cancel the contact if any user decides this is not for them or they simply change their mind When you spoke to our member support representative on 11/10/they should have discontinued your subscription at your requestBecause we have a large number of casting calls in your area the representative seems to cross the line from being encouraging to pushy, and this is not what we trainThe representative has been issued a penalty, suspended for days form work, and will be required to attend additional training before returning to work At this time your subscription has been discontinued and Registration fee in a sum of $was refunded back to your cardWe would also like to offer you up to month of a complementary service, to make sure you can truly evaluate Castingfor what we are If there is anything else we can do at this point, please let us know, we are here for you Thank you Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/11/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) Casting360, I appreciate your prompt response to my complaintI do hope that the representative I had spoken with can return to work before the days are up if they aren't alreadyI know what it is like to work in a similar field and I am aware of some of the inherent pressures placed on their shoulders As for the month complimentary service, although it is generous, I would like to decline the offerMy only concern here was in not having to pay any further premiums for a service I did not intend on using, and that has been satisfied Thank you for your efforts
Initial Business Response / [redacted] (1000, 5, 2015/12/02) */ Dear [redacted] After reviewing your account it appears that your day trial ended on 11/14/and because there was no request made to discontinue your account, on 11/15/monthly membership fee was chargedIt is very possible that it took a few days for your credit card company to post the charge on your account and for you to see it, and this is why you may assume it was charged after your cancellation request on 11/16/Based on this info and terms of service you agreed to the monthly fee paid prior to the cancellation are NOT refundable, however we feel that exception is required in this particular case base don the fact that you did request the cancellation a few days after your trial had expired Castingissued you a $refund to your card ending with on 11/26/and today we processed a refund for the original registration fee of $to the same card We hope this meets and exceeds your expectations, and if there is anything else we can do please let us know Thank you
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]
Initial Business Response / [redacted] (1000, 6, 2015/08/06) */ We have contacted and informed the consumer that we have received her complaintWe apologized for the misunderstanding about chargesCastingdoes not and will not bill or charge any client without authorization, and this case was no exception [redacted] was never charged the $registration fee as she requested during the callAssured consumer that there will be no further billing from CastingIf there is anything else we can do please let us know Final Business Response / [redacted] (4000, 12, 2015/08/26) */ Dear [redacted] , please understand that sometimes it may take up to hours for us to remove your info from future alerts and updatesWe again apologize for any inconvenienceI don;t believe you will be receiving any future emails or SMS from CastingThank you
Initial Business Response / [redacted] (1000, 5, 2015/09/18) */ Dear [redacted] We apologize for any inconvenienceAccording to our records your registration was voided at the time you were placing the order, and no charges were made to your cardIf you have additional questions please feel free to contact our member support department and we will be happy to assist you further Thank you
Initial Business Response / [redacted] (1000, 5, 2015/12/16) */ Dear [redacted] After reviewing the details of your circumstances we agree that even thought your trial period was over when we received a cancellation request from you, management should make exception in your caseAs a result we have issue you a refund of the monthly fee back to your card ending with ***-on 12/14/Please allow a few days for it to post to your account Additionally we insist that you try the service, and we are happy to make your access complementary for the next monthWe feel confident you will enjoy it! Please let us know if this is something you are interested in If there is anything else we can do in this matter, please let us knowThank you in advance
Initial Business Response / [redacted] (1000, 7, 2015/06/29) */ We sincerely apologize for the inconvenienceCastingmakes every effort to insure new members are clear on all the terms and conditions of our service, and provides days right to cancel the contact if any user decides this is not for them or they simply change their mindTerms and fees of the service are presented to each new member verbally at the time of the registration, they are emailed along with the welcome email to make sure member has it in writing, and furthermore when member is accessing the website, they MUST click to confirm that they have read and agree with the terms and fees to PROCEED In terms and conditions and on every page of our site Castingprovides the following disclaimer to make sure everyone has appropriate expectations: Castingis not a talent agency, employer or a talent scout; the site is only a venueCastingdoes not promise or facilitate employmentThe number of casting calls available varies by location, roles available and the level of experience requiredAs with any business, results may vary, and will be based on individual capacity, experience, expertise, and level of desireThere are no guarantees concerning the level of income the user may experience Based on the terms of our service, fees paid prior to cancellation are not refundable, however we understand mistakes do happened and we have issued a curtsy refund $If there is anything else we can do to assist, please let us know, thats what we are here forThank you in advance
Initial Business Response / [redacted] (1000, 5, 2016/01/06) */ Dear *** We apologize for the inconvenienceAccording to CastingTerms all cancellations must be done by telephone, therefore when we received an email from you on the 11/22/our member support representative responded the next day and provided the direct number for you to call if you would like to discontinue your subscriptionWe have not heard from you since then, until 12/28/2015, by this time since we never received a cancellation request you already were charged for month of serviceNormally monthly fees paid prior to cancellation are NOT refundable, however we understand there are exceptionsAs one of our representative informed you by phone on 01/06/you should see a full credit of $on your card [redacted] within 3-business daysAgain we apologize for the inconvenience, and of there is anything else we can do please let us knowThank you Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/08) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 5, 2015/09/09) */ Dear [redacted] We apologize for the inconvenienceNew Members receive a 14-day trial in which they can submit to casting callsAfter your 14-day trial period your membership continues at $per month and will be automatically charged/debited on or about that same date to the credit card you provide today or from the checking account associated with the debit card you provide todayYour trial begins on the day you register as a Member of CastingThe first monthly fee will be charged the day after your trial ends; monthly charges will be made on the same date in subsequent months At this time we have issued you a credit for for registration fee as well as the monthly fee you have paidThe membership has been discontinued and you should not se any further charges by our company If there is anything else we can do please let us know, thats what we are here for
Initial Business Response / [redacted] (1000, 5, 2015/10/19) */ We sincerely apologize for the inconvenienceCastingmakes every effort to insure new members are clear on all the terms and conditions of our service, and provides days right to cancel the contact if any user decides this is not for them or they simply change their mindTerms and fees of the service are presented to each new member at the time of the registration, they are also emailed along with the welcome email to make sure member has it in writingNew members receive a 14-day trial in which they can submit to casting callsAfter 14-day trial period membership continues at $per monthYou may cancel your continuity membership at any time with no further obligationCancellations must be made by telephoneUnfortunately we have not received any calls form you requesting to discontinue your membership until 10/13/2015, and as a result when your trial period ended we accessed the monthly feeWe understand mistakes do happened and we will issues a curtsy refund for monthly fees pair to dateIt should be posting within 1-business daysFurthermore we would be happy to provide you up to month of complimentary serviceIf there is anything else we can do to assist, please let us know, that's what we are here forThank you in advance