Castle Bank

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint
[They are the same business and they were not open during the Hurricane Harvey flooding and they did not answer their phone call after my vehicle was recovered]
Regards, *** ***

Eastex collision repair has nothing to do with the *** *** *** *** ** * *** *** ** *** * *** they are a state facility and they release cars 24hr a day days a week I know if you where there to get it they will not refuse your car

after speaking to the customer and reviewing the file she exhausted all her rental she only has 30 days of coverage.my shop gets paid to fix car we do not provide transportation while we are repairing the cars  we fixed exactly what was paid for by the insurance company both myself and the...

insurance adjuster told her she would need to bring the car back to the shop for any other issues and as long as they are related to the theft the insurance would pay for it to be repaired she said she did no believe me so she went outside and called the insurance adjuster and he said the same thing and now she is complaining to the [redacted] about this I will not pay for this person transportation while her car is being repaired her car was stolen she says that since her car was picked up she has found the following items arong with the car engine over heating rearview mirror broken and something rubbing when she turns we only replaced a front bumper cover that's it nothing of what we did is related to what she claims is wrong with the car