Vehicle was being monitored for oil excessive oil usage while under the terms of the Powertrain Warranty By the time the required 3rd inspection was performed, the vehicle was out of the warranty by timeWe repaired the oil usage condition under the terms of the warranty seeing that it was in the process of determining if the condition was warrantedThe customer was advised on 4/14/2017, ro # that the vehicle needed an oxygen sensor for a "check engine" light The customer had the sensor previously replaced at an outside sourceThe customer came back again on 4/20/stating that the sensor was bad due to the oil usage condition We contacted GM on the behalf of the customer to request a policy adjustment, but GM refused assistance due to time and mileageThe customer came in again on 4/25/and was told that GM had refused to financially participate, and that he also needed a cam actuator for an intermittent stalling condition Customer stated he will have it repaired at a later date
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11151734, and find that this resolution is satisfactory to me Sincerely, Omar [redacted]
AS of January 2, 2018, GM has required all GM dealers to use Full Synthetic oils in place of semi-synthetic oilsDue to the increase in the cost of oil changesThe Castle Group has modified their program of "Free Lifetime Oil Changes to the low cost of $plus tax and feesThere is no contract and never was a contract that guaranteed A Lifetime of FREE oil changes The agreement reads that "Castle has the right to cancel or modify program at any time" When we started this program, GM required Conventional oil in their vehiclesThey then went to Semi-synthetic oil, in which we still absorbed the additional cost to Full synthetic oil We can no longer absorb the entire cost of a full synthetic oil change We therefore modified it to the low cost of $plus tax and fees The average Full synthetic oil change price in the area is approximately $75.00.We still want to offer our customer a low price oil change, so we are still absorbing a portion of the cost to provide this serviceWe have never charged our customers a fee for this service when they purchased their vehicles It was given to them at no charge All they had to do was to perform their required factory maintenance services with the dealer
My name is Tom [redacted] service director at Castle Buick GMC I received this complaint and reviewed it and with my staff involvedI contacted Jennifer [redacted] on 11/30/and discussed her complaint and we talked about the visit and she feels strongly that the battery was fine before we worked on it and I agreed to reimburse the $for the battery as a sign of good customer faith and we also discussed other problems ? a problem with the washers not working and a smell from the vehicle ? I explained I would be willing to diagnosis it at no charge and make sure its nothing that we didshe was dealing with our service manager LT Turner and he was only aware of a battery problem that he did assist with but offered to sell it being that he did not feel it was relatedI did question why this went on for so long it was in for service 10/1/, she said she was frustrated and felt like she was not getting any ware and decided to contact Revdex.com instead of myself or our General Manager Joe ***We are participating to show our customer loyalty but we certainly cant be held accountable for everything that can go wrong with a vehicle years old and with over 108,but as I explained I give all of our guests the benefit of doubt and do everything possible if we created a problemshe was very cooperative and will be coming in 12/5/Saturday to drop off her work order to submit for reimbursement and to have the other complaints looked at and we will not be charging her for any inspectionshe agreed and was set up for inspection.Tom ***
Tell us why hereI have spoke the customer and we have arrived at a acceptable resolution to his complaintWe are giving mr [redacted] a warranty that will cover the warranty time lost, as well as a refund of $to cover the maintenance he lost Joe ***
I left a message for Mr. [redacted] , with my contact information. The message left was that we would be more than happy to recheck his vehicle, and repair the situation. The vehicle is a Certified Pre-owned vehicle, and was fully inspected prior to delivery. If the vehicle alignment is not... within factory specifications, we will realign it for him.
Complaint: [redacted] I am rejecting this response because: Before I stepped into Castle Buick I had no issues to my brakesCastle Buick provided a "free service" which some caused my car to malfunction in some sortThe fact that this company refused to even look at the vehicle shows their lack of considerationThe accident happened immediately from leaving the facility how do this company doesn't want to accept some sort responsibilityI will be looking into further legal action Sincerely, [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted]
Vehicle was being monitored for oil excessive oil usage while under the terms of the Powertrain Warranty By the time the required 3rd inspection was performed, the vehicle was out of the warranty by timeWe repaired the oil usage condition under the terms of the warranty seeing that it was in the process of determining if the condition was warrantedThe customer was advised on 4/14/2017, ro # that the vehicle needed an oxygen sensor for a "check engine" light The customer had the sensor previously replaced at an outside sourceThe customer came back again on 4/20/stating that the sensor was bad due to the oil usage condition We contacted GM on the behalf of the customer to request a policy adjustment, but GM refused assistance due to time and mileageThe customer came in again on 4/25/and was told that GM had refused to financially participate, and that he also needed a cam actuator for an intermittent stalling condition Customer stated he will have it repaired at a later date
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11151734, and find that this resolution is satisfactory to me Sincerely, Omar [redacted]
AS of January 2, 2018, GM has required all GM dealers to use Full Synthetic oils in place of semi-synthetic oilsDue to the increase in the cost of oil changesThe Castle Group has modified their program of "Free Lifetime Oil Changes to the low cost of $plus tax and feesThere is no contract and never was a contract that guaranteed A Lifetime of FREE oil changes The agreement reads that "Castle has the right to cancel or modify program at any time" When we started this program, GM required Conventional oil in their vehiclesThey then went to Semi-synthetic oil, in which we still absorbed the additional cost to Full synthetic oil We can no longer absorb the entire cost of a full synthetic oil change We therefore modified it to the low cost of $plus tax and fees The average Full synthetic oil change price in the area is approximately $75.00.We still want to offer our customer a low price oil change, so we are still absorbing a portion of the cost to provide this serviceWe have never charged our customers a fee for this service when they purchased their vehicles It was given to them at no charge All they had to do was to perform their required factory maintenance services with the dealer
My name is Tom [redacted] service director at Castle Buick GMC I received this complaint and reviewed it and with my staff involvedI contacted Jennifer [redacted] on 11/30/and discussed her complaint and we talked about the visit and she feels strongly that the battery was fine before we worked on it and I agreed to reimburse the $for the battery as a sign of good customer faith and we also discussed other problems ? a problem with the washers not working and a smell from the vehicle ? I explained I would be willing to diagnosis it at no charge and make sure its nothing that we didshe was dealing with our service manager LT Turner and he was only aware of a battery problem that he did assist with but offered to sell it being that he did not feel it was relatedI did question why this went on for so long it was in for service 10/1/, she said she was frustrated and felt like she was not getting any ware and decided to contact Revdex.com instead of myself or our General Manager Joe ***We are participating to show our customer loyalty but we certainly cant be held accountable for everything that can go wrong with a vehicle years old and with over 108,but as I explained I give all of our guests the benefit of doubt and do everything possible if we created a problemshe was very cooperative and will be coming in 12/5/Saturday to drop off her work order to submit for reimbursement and to have the other complaints looked at and we will not be charging her for any inspectionshe agreed and was set up for inspection.Tom ***
Tell us why hereI have spoke the customer and we have arrived at a acceptable resolution to his complaintWe are giving mr [redacted] a warranty that will cover the warranty time lost, as well as a refund of $to cover the maintenance he lost Joe ***
I left a message for Mr. [redacted] , with my contact information. The message left was that we would be more than happy to recheck his vehicle, and repair the situation. The vehicle is a Certified Pre-owned vehicle, and was fully inspected prior to delivery. If the vehicle alignment is not... within factory specifications, we will realign it for him.
Complaint: [redacted] I am rejecting this response because: Before I stepped into Castle Buick I had no issues to my brakesCastle Buick provided a "free service" which some caused my car to malfunction in some sortThe fact that this company refused to even look at the vehicle shows their lack of considerationThe accident happened immediately from leaving the facility how do this company doesn't want to accept some sort responsibilityI will be looking into further legal action Sincerely, [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted]