Castle & Cooke Mortgage, LLC

We understand and apologize for Mr***'s frustration. The interest rate that was originally offered to Mr*** is being honored and we are providing credits to offset the original appraisal invoice as well as the fee for the rush on the new appraisal. Mr*** has been in
contact with his new loan officer since this complaint was registered and we believe that the issues are resolved to his satisfaction. CCM appreciates the feedback so that we can improve our processes and ensure that this situation does not occur again. If any additional information is necessary, please let me know and I will be more than happy to help.Kind regards,Jenifer E***National Compliance Manager***@castlecookemortgage.com/ ###-###-####