We went to Castle Floors to purchase hard wood floors. Jim convinced us that the laminate floors would hold up better in AZ and was water resistant. It has been 4 years and the flooring is bubbling, chipping and separating. Since we had a 10 year warranty we contacted Castle. When we could not get them to respond we contacted the Revdex.com. Jim and the installer came out after receiving the complaint and said it was water damage and not covered under warranty. They reported to Revdex.com that the manufacturers inspector and Castle inspected and determined water damage and the separation was normal. No one from the manufacturer ever came to inspect. The areas in question had no water exposure. I have not seen the wood separate like this in any other floors I've had. Ironically, we also have it in our bathroom and laundry room where you would expect water exposure and there is no problem there. Castle does not honor their warranties.
We went to Castle Floors to purchase hard wood floors. Jim convinced us that the laminate floors would hold up better in AZ and was water resistant. It has been 4 years and the flooring is bubbling, chipping and separating. Since we had a 10 year warranty we contacted Castle. When we could not get them to respond we contacted the Revdex.com. Jim and the installer came out after receiving the complaint and said it was water damage and not covered under warranty. They reported to Revdex.com that the manufacturers inspector and Castle inspected and determined water damage and the separation was normal. No one from the manufacturer ever came to inspect. The areas in question had no water exposure. I have not seen the wood separate like this in any other floors I've had. Ironically, we also have it in our bathroom and laundry room where you would expect water exposure and there is no problem there. Castle does not honor their warranties.