Initial Business Response /* (1000, 18, 2015/07/14) */
This customer called me to come to their place during the offload to look at the large scratch on the top of an item so I left to drive from kilometers away where I was at a meeting and went directly to their homeWhen I got there Mr***
pointed out a large scratch he said so I went over to the item and wiped the dust off it and the scratch disappeared, there was no scratch, it was dust put in a line to resemble a scratch from far off, what looked to be a scratch ( UNBELIEVABLE) was what I thoughtThey then showed me a chip of wood that came off a back leg of a highboy dresser, it was against the wall, on the back, it couldn't be seen if you didn't know where to look, plus there were other chips of paint off, less size than your small fingernail, *** so just to settle and get out of there I took over hundred off the bill, they wouldn't pay their taxes either so I just let it go cause I have dealt with people like this before and I knew there was nothing I could do to please them
Initial Consumer Rebuttal /* (3000, 20, 2015/07/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We are not disputing that ***, the owner of Gentleman Jims came to our home, he didHis own workers called him because there was damage to our furnitureWe did settle with *** the owner of the company, Gentleman Jims Moving for a lesser amount due to the damage to our furnitureAt this point we didnt realize we had missing belongings because Gentleman Jims dont mark or record your items*** asked us what we wantedHe said ***$ we said ***$He also said we could pay the full amount and go through his insuranceAt this stage we really didnt trust *** to pay him in full and expect him to put it through his insuranceAs for the taxes *** prefers cash and his guys suggest you pay in cash to save the taxesThen *** don't have to provide receipts ***We never did get an official receipt from Gentleman Jims moving only for the pictures I took on my phone***, I am missing tools that was my dispute with you nothing elseWe settled on an amount for damages to our belongings not missing belongingsWhen lockers are shared among customers things are bound to happenIt's unfortunate because the young men who came to our home were very polite and apologetic for all the mix up and damageAll we wanted *** was at least an effort to try and find our missing belongingsYou didn't even have the respect for us, paying customers, to return our call and say we can't find anything and we are sorry for the mix upYou make it sound like we paid you nothing to move our belongings, we paid you $*** up front to move our furniture to your so called storage facilityThen another ***$ when it was returnedSo, thas ***$ for the return of our damaged, missing belongings***
Initial Business Response /* (1000, 8, 2015/07/14) */
After several attempts to try and pick the furniture up that was damaged they finally asked to be reimbursed in full, so I do have full insurance so I will be letting the insurance company deal with this matter and hopefully come to a...
satisfactory conclusion. I do apologize to Mrs. [redacted] for the damages. I know there is no excuse but I had to take around 5 weeks off and was not managing the company when this occurred, yes I did still take some calls but in no way had anything to do with day to day operations. [redacted] everything that went wrong went wrong during my time away and I do apologize, [redacted]. I had hired a new driver and swamper and did not go through the normal routine of going out on a truck for a couple days with them to show them exactly how we do things here, apparently quite a few things went wrong during the time I was away and I take full responsibility and promise that I will get her furniture perfectly fixed to her satisfaction. I let one of my employees run the company for a few weeks and there was quite a few things done wrong, I have since fired the people responsible and am finally back running things again and assure you that NONE of this stuff will ever happen when I am running this company.
Initial Consumer Rebuttal /* (3000, 11, 2015/07/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted] did not attempt to pick up any furniture as he did not return my calls and this was I going from [redacted]. He did not come to my house until the end of [redacted]. At that time I told him I was not allowing him to take my dresser as they damaged it once and destroyed my walls and doors in the process. He was supposed to come back to fix the paint and plaster which he never did come back as free being given times we would be home.
Also, he charged me for an extra storage locker for my overflow items and has told me my things were damaged when in a locker with another customers things. I told him from the start I wanted a partial refund and my things fixed. Now it's to the point where I want a full refund and my things fixed/replaced.
Initial Business Response /* (1000, 23, 2015/07/14) */
They were givin a choice as to have a large truck with 4 men for $125 per hour or a 17 foot cube truck with 3 men for $95 per hour, we charge by the hour. So if you do the math a 5 hour job in the large truck is $625 , it took a second trip in...
the smaller truck which meant an extra couple of hours so 7 hrs in the cube truck is $665, all because 3 pieces would not fit I was told by the driver. [redacted] we quoted an estimated price over the phone, it may have gone over that by a little but I quoted them an estimate, not a finale price. We charge by the hour, [redacted]
Initial Business Response /* (1000, 18, 2015/07/14) */
This customer called me to come to their place during the offload to look at the large scratch on the top of an item so I left to drive from kilometers away where I was at a meeting and went directly to their homeWhen I got there Mr***
pointed out a large scratch he said so I went over to the item and wiped the dust off it and the scratch disappeared, there was no scratch, it was dust put in a line to resemble a scratch from far off, what looked to be a scratch ( UNBELIEVABLE) was what I thoughtThey then showed me a chip of wood that came off a back leg of a highboy dresser, it was against the wall, on the back, it couldn't be seen if you didn't know where to look, plus there were other chips of paint off, less size than your small fingernail, *** so just to settle and get out of there I took over hundred off the bill, they wouldn't pay their taxes either so I just let it go cause I have dealt with people like this before and I knew there was nothing I could do to please them
Initial Consumer Rebuttal /* (3000, 20, 2015/07/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We are not disputing that ***, the owner of Gentleman Jims came to our home, he didHis own workers called him because there was damage to our furnitureWe did settle with *** the owner of the company, Gentleman Jims Moving for a lesser amount due to the damage to our furnitureAt this point we didnt realize we had missing belongings because Gentleman Jims dont mark or record your items*** asked us what we wantedHe said ***$ we said ***$He also said we could pay the full amount and go through his insuranceAt this stage we really didnt trust *** to pay him in full and expect him to put it through his insuranceAs for the taxes *** prefers cash and his guys suggest you pay in cash to save the taxesThen *** don't have to provide receipts ***We never did get an official receipt from Gentleman Jims moving only for the pictures I took on my phone***, I am missing tools that was my dispute with you nothing elseWe settled on an amount for damages to our belongings not missing belongingsWhen lockers are shared among customers things are bound to happenIt's unfortunate because the young men who came to our home were very polite and apologetic for all the mix up and damageAll we wanted *** was at least an effort to try and find our missing belongingsYou didn't even have the respect for us, paying customers, to return our call and say we can't find anything and we are sorry for the mix upYou make it sound like we paid you nothing to move our belongings, we paid you $*** up front to move our furniture to your so called storage facilityThen another ***$ when it was returnedSo, thas ***$ for the return of our damaged, missing belongings***
Initial Business Response /* (1000, 8, 2015/07/14) */
After several attempts to try and pick the furniture up that was damaged they finally asked to be reimbursed in full, so I do have full insurance so I will be letting the insurance company deal with this matter and hopefully come to a...
satisfactory conclusion. I do apologize to Mrs. [redacted] for the damages. I know there is no excuse but I had to take around 5 weeks off and was not managing the company when this occurred, yes I did still take some calls but in no way had anything to do with day to day operations. [redacted] everything that went wrong went wrong during my time away and I do apologize, [redacted]. I had hired a new driver and swamper and did not go through the normal routine of going out on a truck for a couple days with them to show them exactly how we do things here, apparently quite a few things went wrong during the time I was away and I take full responsibility and promise that I will get her furniture perfectly fixed to her satisfaction. I let one of my employees run the company for a few weeks and there was quite a few things done wrong, I have since fired the people responsible and am finally back running things again and assure you that NONE of this stuff will ever happen when I am running this company.
Initial Consumer Rebuttal /* (3000, 11, 2015/07/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted] did not attempt to pick up any furniture as he did not return my calls and this was I going from [redacted]. He did not come to my house until the end of [redacted]. At that time I told him I was not allowing him to take my dresser as they damaged it once and destroyed my walls and doors in the process. He was supposed to come back to fix the paint and plaster which he never did come back as free being given times we would be home.
Also, he charged me for an extra storage locker for my overflow items and has told me my things were damaged when in a locker with another customers things. I told him from the start I wanted a partial refund and my things fixed. Now it's to the point where I want a full refund and my things fixed/replaced.
Initial Business Response /* (1000, 23, 2015/07/14) */
They were givin a choice as to have a large truck with 4 men for $125 per hour or a 17 foot cube truck with 3 men for $95 per hour, we charge by the hour. So if you do the math a 5 hour job in the large truck is $625 , it took a second trip in...
the smaller truck which meant an extra couple of hours so 7 hrs in the cube truck is $665, all because 3 pieces would not fit I was told by the driver. [redacted] we quoted an estimated price over the phone, it may have gone over that by a little but I quoted them an estimate, not a finale price. We charge by the hour, [redacted]