Castle Furniture

Hello, first, the timeframes are way off. The sectional wasn't received until Mid September. The ottoman was lopsided and didn't balance on all four legs which is unacceptable. Also, the lack of communication on their part was non-existent. I'm not accepting their resolution whatsoever as I had to get one of the owners involved (which *** failed to mention) in order to receive the new ottoman. The lady's name is *** and she was the only person to assist in this situation. Nobody from Mod Furniture would return my calls and when my wife and I stopped by the store they were rude and unprofessional, especially the manager ***. So his response does not surprise me at all. The only thing they did was credit the price of the ottoman back to me as a courtesy for the nonsense I had to go through. Do you think they would've refunded the fee if there were no issues with the entire situation? Reading the manager's response no. Please continue to review as I am not at all happy with the response. Please feel free to call me at ###-###-#### if you wish to speak in person. Also, you can reach out to *** (Owner/manager) at ###-###-#### as she will give a better response as to what actually happenedThank you,
*** ***

Ref ID# 10957197Our friends at Castle Furniture forwarded a letter to us from [redacted].  We do business with Castle Furniture, but they are a separate company with different ownership.The customer ordered a bespoke sectional which takes several weeks to fabricate, ship, and...

deliver.  In this case, it was ordered 6/24/14, and the customer was called 8/22/14 and notified of its arrival here in Tempe.  It was paid for on 8/24/14, and delivered on 8/30/14.  Our math is roughly 8 weeks.  On 1/21/15 Mod Home gave the customer a total refund of $291.87 for the full price of the “defective” ottoman.  9/28/15 we traded the customer the original ottoman for a brand new one.   The result is that the customer has an ottoman free from any charge whatsoever and has never been without the use of an ottoman for the sectional.  Any request for further compensation for pain and suffering seems a bit excessive.  A final note: we still have the original ottoman here at Mod Home.  Other than some slight use, we can’t seem to detect any defect or damage in it.  If someone from the Revdex.com wants to take a look at it, you are free to do so.Thanks for the opportunity to set things clear.[redacted]

Ref ID# 10957197Our friends at Castle Furniture forwarded a letter to us from [redacted].  We do business with Castle Furniture, but they are a separate company with different ownership.The customer ordered a bespoke sectional which takes several weeks to fabricate, ship, and...

deliver.  In this case, it was ordered 6/24/14, and the customer was called 8/22/14 and notified of its arrival here in Tempe.  It was paid for on 8/24/14, and delivered on 8/30/14.  Our math is roughly 8 weeks.  On 1/21/15 Mod Home gave the customer a total refund of $291.87 for the full price of the “defective” ottoman.  9/28/15 we traded the customer the original ottoman for a brand new one.   The result is that the customer has an ottoman free from any charge whatsoever and has never been without the use of an ottoman for the sectional.  Any request for further compensation for pain and suffering seems a bit excessive.  A final note: we still have the original ottoman here at Mod Home.  Other than some slight use, we can’t seem to detect any defect or damage in it.  If someone from the Revdex.com wants to take a look at it, you are free to do so.Thanks for the opportunity to set things clear.[redacted]

Hello, first, the timeframes are way off.  The sectional wasn't received until Mid September.  The ottoman was lopsided and didn't balance on all four legs which is unacceptable.  Also, the lack of communication on their part was non-existent.  I'm not accepting their resolution whatsoever as I had to get one of the owners involved (which [redacted] failed to mention) in order to receive the new ottoman.  The lady's name is [redacted] and she was the only person to assist in this situation.  Nobody from Mod Furniture would return my calls and when my wife and I stopped by the store they were rude and unprofessional, especially the manager [redacted].  So his response does not surprise me at all.  The only thing they did was credit the price of the ottoman back to me as a courtesy for the nonsense I had to go through.  Do you think they would've refunded the fee if there were no issues with the entire situation?  Reading the manager's response no.  Please continue to review as I am not at all happy with the response.  Please feel free to call me at ###-###-#### if you wish to speak in person.  Also, you can reach out to [redacted] (Owner/manager) at ###-###-#### as she will give a better response as to what actually happened.
Thank you,