Dear Sirs,This letter is in response to the above filed complaint. National Countertops & Cabinets wishes to
resolve any and all issues for each and every one of our customersAfter review of this client’s file, may it be noted that there has
never been a request for work to be done
after the cabinets were installed, nor
were any complaints reportedThere is also no record of anyone ever having
been referred to us by this personIn addition, this client in fact did call MrB*** two weeks ago, on or
around September 26, and stated that she was about to place her house on
the market to sell, and wanted to know if we could come out and “Freshen up her
Cabinets so that her home value would increase”She was told that we do not do
that and in fact the warranty on her cabinets had expired in May of 2016. I would also like to mention that warranties
do not cover abuse and neglect or everyday wear and tearWe will do a courtesy evaluation of her cabinets, after November 1,
2016. I will email client and schedule a
date to inspectThank You
Good Morning,Since this complaint was filed they did contact me to resolve itHowever after numerous messages and appointments they have scheduled with me they have never followed through.I have waited several times at my home for them to come and see my issues and nothingI was dealing with Karen and just about two weeks ago I think it was her husband was coming by. And he never showed up I sent him another message and no replyAll I wanted was the cabinets to be hung evenly I paid for them to install them and they are all unevenAlso there are three cabinet doors that the stain is coming off I asked for more stain and I would even do themRichard the owner said he would take care of it..and the trim on the bottom of two cabinets and one small piece on the floor.That's about it probably take them an hour..I even offered at one time to pay for them to redo the doors but not now. Thanks *** ***
We have made several attempts to go look at the cabinetsThe last communication was made on 1/ 4/via email which asks if she will be home around PM? We never received a response backI have copies of all email communications in which she clearly states she has a "crazy work schedule" We are not interested in not assisting any customer at all and will make a final attempt to schedule a date to view her cabinets although the register of contractors agrees her warranty time frame has clearly expiredWe were under the assumption that she sold her house which is why she initiated contact
Mr. [redacted] originally ordered a set of white shaker cabinets according to our salesman. That is what he was quoted for and that is what the deposit was paid towards. The image emailed to him was merely a suggestion of what would look nicer and of course would have been an upgrade option should Mr [redacted]...
decide to spend a bit more in order to receive a nicer look. As for the CAD drawings, we do all the same way. We have an older computer generated system that allows for fewer options than the newer software programs used by some today. The cabinets displayed are not the same style anyone would receive. The drawings are simply mere suggestions of the cabinet size and show placement elevations. This is so one can get an idea of how much space would be taken and so that a decision can be made if the customer would like to make placement changes. It appears that Mr. [redacted] liked the idea of the cabinet upgrade, but misunderstood that those cabinets were the one's quoted. Mr. [redacted] did indeed place a $2,000.00 deposit down on his order. The refund has been at the office for more than a week. It is cash and requires a signature once received as well as a release waiver once his funds are received. National Countertops & Cabinets believes this was a misunderstanding, perhaps on both ends and we are anxious to settle this issue as quickly as possible. Mr. [redacted] may come by the office anytime Mon - Fri 8am till 4:30 Pm to receive his refund. Thank You
Dear Sirs,This letter is in response to the above filed complaint. National Countertops & Cabinets wishes to
resolve any and all issues for each and every one of our customersAfter review of this client’s file, may it be noted that there has
never been a request for work to be done
after the cabinets were installed, nor
were any complaints reportedThere is also no record of anyone ever having
been referred to us by this personIn addition, this client in fact did call MrB*** two weeks ago, on or
around September 26, and stated that she was about to place her house on
the market to sell, and wanted to know if we could come out and “Freshen up her
Cabinets so that her home value would increase”She was told that we do not do
that and in fact the warranty on her cabinets had expired in May of 2016. I would also like to mention that warranties
do not cover abuse and neglect or everyday wear and tearWe will do a courtesy evaluation of her cabinets, after November 1,
2016. I will email client and schedule a
date to inspectThank You
Good Morning,Since this complaint was filed they did contact me to resolve itHowever after numerous messages and appointments they have scheduled with me they have never followed through.I have waited several times at my home for them to come and see my issues and nothingI was dealing with Karen and just about two weeks ago I think it was her husband was coming by. And he never showed up I sent him another message and no replyAll I wanted was the cabinets to be hung evenly I paid for them to install them and they are all unevenAlso there are three cabinet doors that the stain is coming off I asked for more stain and I would even do themRichard the owner said he would take care of it..and the trim on the bottom of two cabinets and one small piece on the floor.That's about it probably take them an hour..I even offered at one time to pay for them to redo the doors but not now. Thanks *** ***
We have made several attempts to go look at the cabinetsThe last communication was made on 1/ 4/via email which asks if she will be home around PM? We never received a response backI have copies of all email communications in which she clearly states she has a "crazy work schedule" We are not interested in not assisting any customer at all and will make a final attempt to schedule a date to view her cabinets although the register of contractors agrees her warranty time frame has clearly expiredWe were under the assumption that she sold her house which is why she initiated contact
Mr. [redacted] originally ordered a set of white shaker cabinets according to our salesman. That is what he was quoted for and that is what the deposit was paid towards. The image emailed to him was merely a suggestion of what would look nicer and of course would have been an upgrade option should Mr [redacted]...
decide to spend a bit more in order to receive a nicer look. As for the CAD drawings, we do all the same way. We have an older computer generated system that allows for fewer options than the newer software programs used by some today. The cabinets displayed are not the same style anyone would receive. The drawings are simply mere suggestions of the cabinet size and show placement elevations. This is so one can get an idea of how much space would be taken and so that a decision can be made if the customer would like to make placement changes. It appears that Mr. [redacted] liked the idea of the cabinet upgrade, but misunderstood that those cabinets were the one's quoted. Mr. [redacted] did indeed place a $2,000.00 deposit down on his order. The refund has been at the office for more than a week. It is cash and requires a signature once received as well as a release waiver once his funds are received. National Countertops & Cabinets believes this was a misunderstanding, perhaps on both ends and we are anxious to settle this issue as quickly as possible. Mr. [redacted] may come by the office anytime Mon - Fri 8am till 4:30 Pm to receive his refund. Thank You