Castle Rock Builders Inc.

Good Morning, [redacted] called to order a dumpster.   When he called he was asked what type of debris would be going into the dumpster.   This is common practice as certain disposal sites only take certain debris.   He stated that it would be brush & stumps.   He was quoted...

a price for this debris.   Upon removing the dumpster and taking it to the dump facility for this material, they rejected the load due to the fact there was trash, demolition, metal fencing as well as tree material.    We made numerous calls to the number we have on file and left messages,  no response.   We then estimated the weight of the dumpster and charged accordingly.   This prompted a response from the homeowner.   We explained that the price quoted was for the material they originally told  us was going to be in the can.    We told Ms. [redacted] that we cannot be stuck with this material as we now have to pay more to dump the dumpster due to the fact that they mixed the materials.   She was fine with the credit we offered her.   We then received a call from her friend [redacted] who was arrogant and rude and didn't give either Nick or myself a chance to talk.   We explained the whole situation to him which we shouldn't have even talked to him because he is not the customer.   He said that the landscaper told him that they could put everything in the dumpster.     If the customer had put in the dumpster what they said they were going to put in it, there would have been no problems.   It is not fair to us that we were stuck with a container of mixed debris and had to incur additional costs - fuel, driver time, additional dump fees because they were not honest to begin with. We charged $350 for two containers.   One with the brush, and one with the mixed debris that we had to dump.   We did refund the homeowner $267 and we feel this is fair and the homeowner was happy with the refund.      Gina M[redacted] Nick's Carting Inc. [redacted]