Castle Rock Roofing & Remodeling

On July and July 2017, Castle Rock installed an extension to a gutter of my residence I paid a total of $for this Within a few hours after the installation was complete, it began to rainThe joint connecting the gutter to the extension leaked I advised Castle Rock of this on July On August 2017, Castle Rock advised me they would come to my residence to correct this Today, August 23, they came out They wanted another $to fix the leak I declined to pay them to correct defective work They left without doing anything

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***`It appears the gutter is still leaking from the same spot Also, on Sep 17, when we had a rainstorm, I noticed a leak in another spot on the newly installed section

I *** *** am the Owner of Castle Rock Roofing and RepairI went to *** *** Home since the August 23rd Visit and fixed his Gutter listed in the complaintI shook *** *** hand and apologizedOn the original repair dates the forecast brought on rain - so we could not do the
recommended water seal and water leak test*** a representative of my company told me that *** *** wanted him to leave off his property pronto without telling me that he was offering to make more repairs of the same project for $moreI scolded and coached *** to understand that charging a customer for a current repair is not how we operate*** *** Gutter section that we worked on has been sealed and repairedI have resolved the issue by returning on a sunny day to seal the Gutter while *** *** was greeted by me before we started the repairI apologized to *** for the issue and required of him to pay no further charges for the repair