Castle Termite & Pest Control

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

? Complaint: [redacted] I am rejecting this response because: ? I originally contacted the business by phone on December and was told to email a [redacted] ? I had no response by Wednesday and I called to speak to him on the phoneAnd I was told to leave my number and he would call me backSo that evening when I did not receive a phone call I called back and asked to speak to a [redacted] I was connected to [redacted] who proceeded to tell me that he is busy with a customer and that he would call me backI became frustrated with ? [redacted] because he couldn't help me and the [redacted] hung up on meThe third call that day was me calling back to ask to speak to his [redacted] the [redacted] of South Kia and I was put on hold for a few minutes and told that he could not come to the phoneAnd then they hung up on me again ? Enclosed in the attachments is my original phone call recordThe listing on [redacted] of Kia's phone number verifying the phone number is correctAnd also the email I sent along with the phone calls made on Wednesday.? Regards, [redacted] ***

We have no record of his callHowever, Southside Kia os not the insurerThe customer can file a claim directly with the insurance companyThe contact information is listed on his [redacted] PolicyThe name of the insurance company of [redacted] InsuranceThey are located in [redacted] [redacted] Hopefully, this will help [redacted] ***

We have spoken directly with the consumer who filed the complaintWhile they were not our customer directly, they do own the home we inspected for our customer who hired us to perform a Texas Wood Destroying Insect InspectionUpon completion of the inspection our inspector wrote up his findings and graphed those findings to identify them to our customerThe inspection revealed findings of several exterior "conducive conditions" (issues that could lead to an infestation if left unattended)These were noted in writing and graphicallyOur inspector also incorrectly identified the presence of a subterranean termite dirt tube exit hole in the upper corner of the kitchen pantry which was later determined to be the cocoon of Indian-Meal MothsOwnership discussed the error in our findings with the homeowner and we sa time to come out to the property to review his findings and he clearly realized his errorThis inspector is fairly new (years of experience and almost year holding his license), but has shown exemplary performance and aptitude in passing the State required exam for licensure on his first attempt with a score over 85%The was an unfortunate error in identification and reporting, and he should have double checked (received 2nd opinion) with the identification before writing this up as a final reportAgain, he has shown in the past very diligent efforts to that endHowever, we will continue to follow up on his findings on all reports for the next several months as a support measure and to provide additional training to him to prevent this from ever happening again.We have performed over 1,of these inspections every year for the past years and this type of error has only happened other timesOur company and all the staff pride ourselves on this track record and will make every effort to provide all additional training and secondary support necessary to prevent it from happening in the future.We also immediately revised the report and sent it to all parties involved to show only the presence and recommendation for the correction of conducive conditions and no presence of termites

Thank you for forwarding this matter to my attentionI have reviewed the complaint and think it best to reach out to the customer and set up a face to face meeting with our managing partner Mr [redacted] will be glad to meet and discuss the customer's concerns [redacted] will be reaching out in the next few day or so.I do wish to address one item that the customer has or appears to allege; that being that somehow a fraud was perpetuated specifically that they were unaware the vehicle had miles or perhaps had been driven by anotherNothing could be farther from the truthIn fact, it is specifically disclosed on their retail purchase agreement and they must initial the statementit reads as follows: You have thoroughly inspected, accepted, reviewed any history reports requested, and approved the vehicle described above in all respectsYou may obtain an independent third-party inspection of the vehicle on Your ownYOU AGREE THAT YOU ARE NOT RELYING ON ANY STATEMENT MADE BY ANYONE AT THE DEALERSHIP AS TO THE CONDITION OR DAMAGE TO THE VEHICLE PRIOR TO COMING INTO THE POSSESSION OF THE DEALERSHIP Buyer's Initials Co-Buyer's Initials Note: This vehicle may have been delivered to a previous customerBuyer's Initials Co-Buyer's Initials Thank you, [redacted] ***

BELOW IS THE INSTRUCTIONS ON [redacted] INSURANCE: - ALL CUSTOMER MUST DO TO FILE CLAIM IS CALL THE TOLL FREE NUMBER ON THEIR POLICY [redacted] INSURANCE IS WHO MUST PROCESS THE CLAIMTHEY DO NOY HAVE A POLICY WITH SOUTHSIDE KIA - THEY HAVE A POLICY WITH [redacted] INSURANCESOUTHSIDE KIA DOES NOT PAY OR PROCESS CLAIMS. THEY CAN SIMPLY GO TO THIS WEBSITE: [redacted] FOR YOUR PEACE OF MIND If you need assistance, please review our Frequently Asked Questions. CoverageClaimsPurchasesHow do I begin a claim The process is simpleIf your vehicle needs repair, please follow the instructions on your Service Contract and call the toll-free number indicated on the bottom of your contract and a claims analyst will assist you.Claim payments, less a deductible, may be made directly to the repair facilityThere is no paperwork for you to fill out, and since payments are made to the repair facility, there's no wait for reimbursement. What are the hours of operation for the claims group?Where can I take my vehicle to use my maintenance coupons?Can I be sure that any valid Service Contract claim I have will be paid?If the dealership where I purchased my Service Contract goes out of business will my vehicle still be covered? For Customer SupportCall ( [redacted] [redacted] ***