Castlerock Pools finished our gunite swimming pool in December We thought it was beautiful and gave them great reviews We believed Brian B [redacted] to be honest and hardworkingWe are no longer of that opinionIn the spring we began to notice problemsBrian B [redacted] attempted to make repairs, but the weather turned too cold and he promised to return in the spring He was scheduled to come out to our house on May 13, He never showed up and stopped returning our calls/textsWe have since discovered Castlerock installed our pool without pulling an electrical permit and that Brian's brother, Bobby, who installed the original electrical wiring on behalf of Castlerock Pools was not a licensed electricianWhen we questioned them regarding the missing permit/inspection report, Bill B***, owner of Castlerock Pools, told us Brian would be getting copies to usThis did not happenInstead I came home one day in June, to find an electrician working on our poolWe failed our first inspection that morningAfter our pool was supposedly finished, Castlerock apparently hired an electrician, had an inspection done, and then had the electrician doing work at our home without our knowledge and without anyone homeThe electrician hired by Castlerock apparently attempted to make it look as though our pool's electrical wiring was appropriately grounded when it was notWe then failed our second inspection on June 19, In addition to not being grounded our pool had no GFCI protection until it was added on June 16, The pool was finished in 2012, but the electrical permit was not pulled until 2014!!! Our family and friends swam in a pool that was not safe for an entire summer Every time we see a story about an electrocution or shock in a swimming pool we thank god for keeping us safeWe have now spent thousands of dollars to make our pool electrically sound and up to state and national electric codesIf that isn't enough, the plaster on the pool's interior was installed outside of manufacturer's temperature recommendations and is now flaking off as well as having a grungy appearance The grout around the tile is falling out, pool is leaking, doesn't skim correctly, and the stone on the raised beam wall has a milky appearance due to use of incorrect sealer or being wet when the stone was sealedWe have since discovered our pavers weren't installed per guidelines and are sinking and the edges are falling offThey used the wrong material in the sub base and skipped one step altogetherAlso, the sealer they used has caused the pavers to change color and retain heat These issues are not warrantied by the manufacturer because there isn't a problem with the product, the problems arose when Castlerock failed to follow manufacturer installation guidelinesWe have since found other complaints/bad reviews on Revdex.com Knoxville, Revdex.com Nashville, ***, and [redacted] ***The TN contractor's board also has one closed complaint where they were fined $and two open complaintsBrian B [redacted] told us he was a licensed general contractor with YEARS of experienceWe now believe he was in prison from 1994-2011, not in Knoxville building pools with his father as he led us to believeNot at all what we expected from a professional pool company that has been around for years
My husband and I wanted to put a pool in our back yard We spoke with several different companies about this decision, and ultimately decided to use Castle Rock Pools in Sumner County We made this decision based on the level of professionalism and communication that we received initially [redacted] was always available, and always willing to answer questions His exact words were "I will diligently get your pool done." I asked him what "Diligent" meant to him and he said efficiently We were told our pool would take days, give or take a few days, depending on the weather We began our pool on August 14, It has been one of the most unpleasant experiences that my husband and I have had to deal with, since becoming homeowners We are very familiar with the was contractors work, due to the fact my husband owns his own residential construction company [redacted] at Castle Rock Pools is by far the worse businessman I have ever had the misery of doing business with He told us the first thing we would have is a schematic of what the pool would look like in our back yard Did we get it? NO He then began digging, and was ever present the first week or so Then he only showed up when he knew that there was a payment for him in our mailbox It was amazing to my husband and I because he did not hesitate to call and say we owed him another 10K, or 15K We would almost immediately put a check in the mailbox for him He would literally drive to get his check, and then not show up for more days [redacted] always had an excuse about the hold up At one time he blamed the liner company out of Canada for the one month delay My husband decided to call them himself, only to discover that [redacted] never ordered our liner He was caught in multiple lies during this ongoing process of building my pool Finally the liner was shipped, and it was put in However it was wrinkled, and needed to be fixed on several places [redacted] kept saying he would get to it when it warmed up My husband happened to be speaking to someone at the City Hall one day and discovered that [redacted] never even pulled a permit or had my pool inspected Something that my 40K+ was supposed to include It is now March 30, My pool is not finished We will NEVER recommend [redacted] and Castle Rock Pools to anyone In fact, we wholeheartedly believe that any pool company is better than what [redacted] can offer you at Castle Rock Pools
Castlerock Pools finished our gunite swimming pool in December We thought it was beautiful and gave them great reviews We believed Brian B [redacted] to be honest and hardworkingWe are no longer of that opinionIn the spring we began to notice problemsBrian B [redacted] attempted to make repairs, but the weather turned too cold and he promised to return in the spring He was scheduled to come out to our house on May 13, He never showed up and stopped returning our calls/textsWe have since discovered Castlerock installed our pool without pulling an electrical permit and that Brian's brother, Bobby, who installed the original electrical wiring on behalf of Castlerock Pools was not a licensed electricianWhen we questioned them regarding the missing permit/inspection report, Bill B***, owner of Castlerock Pools, told us Brian would be getting copies to usThis did not happenInstead I came home one day in June, to find an electrician working on our poolWe failed our first inspection that morningAfter our pool was supposedly finished, Castlerock apparently hired an electrician, had an inspection done, and then had the electrician doing work at our home without our knowledge and without anyone homeThe electrician hired by Castlerock apparently attempted to make it look as though our pool's electrical wiring was appropriately grounded when it was notWe then failed our second inspection on June 19, In addition to not being grounded our pool had no GFCI protection until it was added on June 16, The pool was finished in 2012, but the electrical permit was not pulled until 2014!!! Our family and friends swam in a pool that was not safe for an entire summer Every time we see a story about an electrocution or shock in a swimming pool we thank god for keeping us safeWe have now spent thousands of dollars to make our pool electrically sound and up to state and national electric codesIf that isn't enough, the plaster on the pool's interior was installed outside of manufacturer's temperature recommendations and is now flaking off as well as having a grungy appearance The grout around the tile is falling out, pool is leaking, doesn't skim correctly, and the stone on the raised beam wall has a milky appearance due to use of incorrect sealer or being wet when the stone was sealedWe have since discovered our pavers weren't installed per guidelines and are sinking and the edges are falling offThey used the wrong material in the sub base and skipped one step altogetherAlso, the sealer they used has caused the pavers to change color and retain heat These issues are not warrantied by the manufacturer because there isn't a problem with the product, the problems arose when Castlerock failed to follow manufacturer installation guidelinesWe have since found other complaints/bad reviews on Revdex.com Knoxville, Revdex.com Nashville, ***, and [redacted] ***The TN contractor's board also has one closed complaint where they were fined $and two open complaintsBrian B [redacted] told us he was a licensed general contractor with YEARS of experienceWe now believe he was in prison from 1994-2011, not in Knoxville building pools with his father as he led us to believeNot at all what we expected from a professional pool company that has been around for years
My husband and I wanted to put a pool in our back yard We spoke with several different companies about this decision, and ultimately decided to use Castle Rock Pools in Sumner County We made this decision based on the level of professionalism and communication that we received initially [redacted] was always available, and always willing to answer questions His exact words were "I will diligently get your pool done." I asked him what "Diligent" meant to him and he said efficiently We were told our pool would take days, give or take a few days, depending on the weather We began our pool on August 14, It has been one of the most unpleasant experiences that my husband and I have had to deal with, since becoming homeowners We are very familiar with the was contractors work, due to the fact my husband owns his own residential construction company [redacted] at Castle Rock Pools is by far the worse businessman I have ever had the misery of doing business with He told us the first thing we would have is a schematic of what the pool would look like in our back yard Did we get it? NO He then began digging, and was ever present the first week or so Then he only showed up when he knew that there was a payment for him in our mailbox It was amazing to my husband and I because he did not hesitate to call and say we owed him another 10K, or 15K We would almost immediately put a check in the mailbox for him He would literally drive to get his check, and then not show up for more days [redacted] always had an excuse about the hold up At one time he blamed the liner company out of Canada for the one month delay My husband decided to call them himself, only to discover that [redacted] never ordered our liner He was caught in multiple lies during this ongoing process of building my pool Finally the liner was shipped, and it was put in However it was wrinkled, and needed to be fixed on several places [redacted] kept saying he would get to it when it warmed up My husband happened to be speaking to someone at the City Hall one day and discovered that [redacted] never even pulled a permit or had my pool inspected Something that my 40K+ was supposed to include It is now March 30, My pool is not finished We will NEVER recommend [redacted] and Castle Rock Pools to anyone In fact, we wholeheartedly believe that any pool company is better than what [redacted] can offer you at Castle Rock Pools