I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to meEven though the statement was INCORRECT I attached the email convo between myself and Glenchester Lake's reps here for others to review (the same and more emails, I forwarded to MsH [redacted] ) I responded his email immediately and asked him to cancel, re-book and re-cancel the next appointment due to the hospitalization of my child in *** The reason of my surrendering the credit card, VERBALLY to Sean B [redacted] because he asked for it, just to show that I gave a serious and well intention, which I did But again due to other urgent and immediate situation involved in my household, I stopped everything (including this) Never once in the conversation, Sean stated that he'd charge my card for $ Thus with the refund, I 'm satisfied and I thank Revdex.com for the involvement I also thankful and appreciate CASTO Management for the cooperation Regards, [redacted]
Ms [redacted] applied online for an apartment at our Glenchester Lakes complex I have attached the section of the online application which states our policy that the deposit would be applied to the unit if approved or forfeited if they cancel at anytime for liquidated damages for holding a unit off the market Ms [redacted] is stating that she didn't give approval to run her credit card Why would she give the leasing agent her credit card number if not to run it to start the process We contacted her numerous times for weeks trying to get her to come in and finish the paperwork We held off new applicants because she had applied and kept delaying coming in and signing the application I understand she had reasons for not coming in because of the health of a child Casto takes pride in how we run our business in a reputable manner In the spirit of good relationships we will be processing a refund to her credit card
I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to meEven though the statement was INCORRECT I attached the email convo between myself and Glenchester Lake's reps here for others to review (the same and more emails, I forwarded to MsH [redacted] ) I responded his email immediately and asked him to cancel, re-book and re-cancel the next appointment due to the hospitalization of my child in *** The reason of my surrendering the credit card, VERBALLY to Sean B [redacted] because he asked for it, just to show that I gave a serious and well intention, which I did But again due to other urgent and immediate situation involved in my household, I stopped everything (including this) Never once in the conversation, Sean stated that he'd charge my card for $ Thus with the refund, I 'm satisfied and I thank Revdex.com for the involvement I also thankful and appreciate CASTO Management for the cooperation Regards, [redacted]
Case has been resolvedThank you!
Ms [redacted] applied online for an apartment at our Glenchester Lakes complex I have attached the section of the online application which states our policy that the deposit would be applied to the unit if approved or forfeited if they cancel at anytime for liquidated damages for holding a unit off the market Ms [redacted] is stating that she didn't give approval to run her credit card Why would she give the leasing agent her credit card number if not to run it to start the process We contacted her numerous times for weeks trying to get her to come in and finish the paperwork We held off new applicants because she had applied and kept delaying coming in and signing the application I understand she had reasons for not coming in because of the health of a child Casto takes pride in how we run our business in a reputable manner In the spirit of good relationships we will be processing a refund to her credit card