Casual Male Retail Group, Inc.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I did order items, however, it was only different articles In three of my packages I received a single shirt Furthermore I was told that only one warehouse could ship *** and others could not I was never told items were coming from individual stores What store carries a single shirt? If items are going to be shipped *** day air how could it be more expesive to ship to the main warehouse and then shipped *** from there? I believe the company purposefully sent single items to increase my costs I was able to have the shipping company combine several shipments into one single box, but it still has cost me over $for the shipments I was able to stop before being forwarded If many of their items could be shipped *** then why could none of the items I ordered be shipped ***? They need to stop showing they ship *** when they don't I'm not a lawyer, but surely that's advertising or simply being misleading.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Dear Mr. ***, Your company can issue a $credit but not an apology for the harassment, bullying and intimidation your employees displayed upon my family? Nor has ANY action been taken against these three (*** - Assistant Manager, *** - Keyholder and ***) from management? You expect me to go 'redeem' or 'use' my 'gifted' gift card you issued at the same exact location that my complaints have been issued upon? Because the other store is located over miles away from where I liveI'm sorry, but no thank youI am never stepping into that retail location againNo matter if you 'kindly' issued a $20, or $or $gift card, I would never give my money to such shady, rude and unprofessional employeesI still have yet to receive a call from a regional manager regarding these unethical actions your employees displayedYour company should be ashamed and all of the issues I listed in the complaint can be backed up by security camera footageI asked all the family members who were treated disgustingly by your employees if they would ever shop at this location and their answer was NOYour employees are NOT well trained, they are in fact snobby and rudeEvery time I go in there they always greet you with an obvious fake smile and act privileged towards their customersNot a friendly shopping environmentI will not settle this complaint until I get a thorough apology. Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***. Well his answer is unsatisfactory as his version of the events are not totally correct When the Salesperson at the store placed the order the items did not show the items as backorderedMy original receipt can prove hat. Had that been true I would have never given them any moneySecond it was not that the store didn't have the money to refund to me they told me the refund had to be issued as a check to be mailed to me which would take several weeksI wonder how many other people that they do this to that don;t bother to complainWhy would I want a gift card to a store that I will NEVER shop in again as a result of this experienceI do thank you for sending me a check right away, Your policies should be clearly posted in your store and your employees should also make sure that they explain them at the time of purchase
Regards,
*** ***

Dear Revdex.com: Thank you for bringing the above-referenced Complaint against DXL to my attention I reviewed Mr*** ***’s complaint concerning the delivery of his merchandise According to our records, the clothing items that Mr*** ordered on July 24,
were sourced from three separate locations, and shipped via *** to Mr***’s address in Panama City, Florida. According to ***, all three packages that made up Mr***’s order were delivered on the same day, and left at the front door. Mr*** informed us on July 29, that he had not received any part of his orderGiven the relatively large dollar amount of the order, we initiated an investigation with *** in an effort to locate the packages that we presume were stolen off Mr***’s doorstep since *** shows that delivery was made Although a *** investigation can take 7-business days to complete, and our policy is to issue refunds only after the investigation is completed, we made an exception and issued Mr*** a refund in the amount of $316.22, prior to the completion of the *** investigation, on August 9, 2017, which is consistent with his desired settlement On behalf of DXL, I sincerely apologize to Mr*** for any inconvenience he experienced as a result of this matter. Our ultimate goal is for every customer, regardless of whether they shop in the store for merchandise or place an order via the Internet, to have a pleasant and satisfied shopping experience, which includes timely deliveries of merchandise orders. Please do not hesitate to contact me if you have questions or require further information concerning this matter. Best Regards, *** *** *** ***

Dear Revdex.com: Thank you for bringing the above-referenced Complaint against Destination XL to our attentionI reviewed Ms*** complaint concerning an order of pair of New Balance sneakers, and forwarded it to *** ***, a Manager in our Call Center, with a request to
inspect the order to ensure that this third shipment of sneakers is the correct size and widthAccording to Ms***, the replacement order of sneakers is already packed and loaded on a truck for shipment, so we are unable to visually inspect the orderWhile we remain hopeful that the order was picked correctly, we kindly ask that Ms*** contact Ms*** directly at ###-###-####, Ext*** if she receives the wrong size shoes once againOn behalf of DXL, I extend our sincerest apologies to Ms*** for having received the wrong size shoes not once, but twice. While such errors are rare, they unfortunately do occur from time to time, especially around the holidays where we increase the staff in our distribution center to keep up with merchandise ordersI have arranged for a $DXL Gift Card to be sent to Ms*** for the inconvenience she experienced as a result of this matter In closing, we understand that Ms*** has the option to shop elsewhere, but we hope that she’ll continue to remain a loyal customer of DXL as we look forward to the opportunity to demonstrate a great shopping experience.Please do not hesitate to contact me or *** *** if you have questions or require further information concerning our handling of this matter Best Regards,*** ** ***Senior Legal Specialist###-###-####, Ext ***

Dear Revdex.com: Thank you for bringing the above-referenced complaint against Destination XL (DXL) to our attention.  I have reviewed the complaint filed by Mr. [redacted] with your office, as well as our Return / Exchange Policy, public health and safety requirements, and...

information I received from our Customer Service Dept. concerning this matter. Who We Are.With over 350 retail and outlet stores located throughout the United States, DXL is the largest specialty apparel retailer of big and tall men’s apparel.   At DXL, we have two principal goals: (i) to provide the big or tall customer with a wide selection of quality apparel in today's fashions at affordable prices and (ii) to treat each of our "guests" with courtesy, dignity and, above all else, attentiveness.  We believe we have distinguished ourselves from nearly all of our competitors by institutionalizing these practices.  DXL seeks to develop personal relationships with each of our customers, who are often long-term customers that shop at our stores and/or place orders from our on-line store frequently.  We attempt to develop these relationships through our "guest service" which includes vigorous training in both customer service and the laws and rules of non-discrimination.Our associate training philosophy is entitled "Stepping Beyond Service."  This approach trains associates to treat each of our customers as if he or she is a "guest" in the associate's home.  Our associates are vigorously trained to give the customer the benefit of the doubt in all appropriate circumstances, and are constantly reminded to treat our customers in accordance with our strict non-discrimination policy.  Only in instances where the associate believes that an individual's safety or property is at risk, or the store's property is at risk, is an associate not encouraged to satisfy the customer in every way possible.  To this end, we ask our associates, managers and field managers to carefully analyze each such situation so that no customer is wrongfully treated. Facts.According to the complaint filed with your office, Mr. [redacted] purchased a black dress shirt and a black pair of shorts, totaling $64.99, and attempted to return the items for refund, but the store refused to accept the items on the basis they appeared worn and were stained. Our Policy for Returns / Exchanges.DXL’s policy for all returns is to exchange or refund the full purchase price of an item within 90-days of purchase, provided the item has not been washed, worn or altered and, unless defective, is in salable condition.  While some retailers have implemented more stringent return policies or, in some cases, “no returns” return policies, we have maintained what we believe is a liberal return policy, however, due to public health and safety concerns, we do not accept clothing that is soiled, stained, worn, laundered or in other than "as new" and salable condition. Conclusion.While I will refrain from addressing the inaccuracies in the customer’s Complaint and in the lengthy rant made on social media that starts with “DO NOT SHOP HERE!”, because they are too numerous, I will say that our associates are well trained, hard working people who want only to perform their jobs appropriately.  Every effort is made to ensure customer satisfaction, however, there are established company policies and procedures that still must be adhered to, and despite having the best of intentions, these policies and procedures are sometimes at odds with our goal to satisfy the customer.  Given that the associate handling the merchandise return had the opportunity to examine the condition of the merchandise in question first hand, and was able to determine they were worn and contained stains, I believe they acted appropriately, and in accordance with DXLs Return / Exchange policy.    After inspection, the clothing items were returned to Mr. [redacted] via [redacted], to his address in New Hampton NH.  The tracking number for the return is [redacted].While we, unfortunately, cannot accept the items in question for return to the store, due to such health and safety concerns, we do value Mr. [redacted]s’ business, and in the interest of maintaining good customer relations, wish to extend to him a $20 DXL Gift Card, which he may apply towards the purchase of merchandise at any DXL Men’s Apparel store.  I have arranged for the DXL Gift Card to be mailed to Mr. [redacted] at his address in New Hampton NH.  He can expect to receive it within ten (10) days of this letter. Accordingly, we respectively request that you find that all of our actions in the case of Mr. [redacted] were both appropriate and reasonable, and move to close the case against DXL. Please feel free to contact me with any questions, comments or concerns with regard to this matter you may have.Best Regards,[redacted]. [redacted]cc: [redacted], DXL Contact Center Operations Manager

Dear Revdex.com:Thank you for bringing the above-referenced Complaint against Destination XL to our attention.I reviewed Ms. [redacted]’s complaint concerning her experience at our DXL store in Paramus, NJ with regard to the purchase of a [redacted] Elmwood Down Coat....

 While I can’t say for certain why the associates that handled Ms. [redacted]’s transaction weren’t performing at a level commensurate with their training, I can assure you that we at DXL take pride in ensuring our customer’s satisfaction through vigorous employee training and ongoing efforts to improve upon our policies and procedures.  While we usually get it right, unfortunately, this time we were remiss in meeting Ms. [redacted]’s – and our own – expectations.   On behalf of DXL, I extend our sincerest apologies to Ms. [redacted] for the poor service she experienced.   Our ultimate goal is for every customer, regardless of whether they shop in the store for merchandise or place an order via the Internet, to have a pleasant and satisfied shopping experience. It’s my understanding that [redacted], a supervisor in our Store Operations Dept., reached out to Ms. [redacted] earlier today to extend her an apology as well as offer her a $125 DXL Gift Card as a form of make-good for the unsatisfactory service she received, which is consistent with Ms. [redacted]’s desired settlement. Again, we deeply regret the occurrence of this incident and sincerely apologize to Ms. [redacted] for any inconvenience she experienced as a result of this matter.    In closing, we understand that Ms. [redacted] has the option to shop elsewhere, but we hope that she’ll continue to remain a loyal customer of DXL as we look forward to the opportunity to demonstrate a great shopping experience.Please do not hesitate to contact me or [redacted] ([redacted], Ext [redacted]) if you have questions or require further information concerning this matter.   Best Regards,[redacted]Senior Legal Specialist[redacted], Ext [redacted]

Dear Revdex.com:   Thank you for bringing the above-referenced Complaint against Destination XL to our attention.    I reviewed Mr. [redacted] complaint concerning the issuance of a credit in the amount of $25 for overcharge on transaction during a promotion requiring a minimum dollar spend,...

which Mr. [redacted] should have received.   While I can’t say for certain why Mr. [redacted] credit was not issued as promised, especially after speaking with representatives of DXL on at least two separate occasions, I can assure you that we at DXL take pride in ensuring our customer’s satisfaction through vigorous employee training and ongoing efforts to improve upon our policies and procedures.  While we usually get it right, unfortunately, this time we were remiss in meeting Mr. [redacted]’ – and our own – expectations.     On behalf of DXL, I extend our sincerest apologies to Mr. [redacted] for the poor customer service he received.   Our ultimate goal is for every customer, regardless of whether they shop in the store for merchandise or place an order via the Internet, to have a pleasant and satisfied shopping experience.    It’s my understanding that a credit was issued to Mr. [redacted] card in the amount of $25 today, June 15, 2017, which is consistent with his desired resolution, however the credit may not be immediately visible on his billing statement, depending on the billing cycle of the credit card issuing bank, which is outside the control of DXL.    Again, we deeply regret the occurrence of this incident and sincerely apologize to Mr. [redacted] for any inconvenience he experienced as a result of this matter.      Please do not hesitate to contact me or [redacted], Ext [redacted]) if you have questions or require further information concerning this matter.      Best regards,   [redacted], Ext. [redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[I find it jarring a senior legal specialist is handling a consumer complaint.  A disclaimer is hardly a license to imply whatever you want.  I've never been answered when I asked if any of the items I ordered could have been shipped [redacted].  Encouraging people to call costumer service for an order being shipped to an [redacted] address is just asking people to spend additional money on an international phone call.  All I wanted was a solution going forward and to recoup some of the additional shipping costs due to my order being shipped piecemeal.   I did some research on storenet and it seems that product no longer exists in that name since the company had been bought and then I assume sold off or it became it's own company again.  At any rate I kept coming across Radial and their Omnichannel Technology and if that's the system you guys use you have the option of using their: Carrier IntegrationThis optional Ship-from Store module automates and streamlines shipping and tracking for you and your customers. It produces an integrated peel-off shipping label and packing slip for major carriers, including [redacted], and [redacted]. Detailed tracking information is relayed to your order management system so you and your customers can see real-time shipping status.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below. 
[Today, the 4th incorrect pair of sneaker arrived. After calling ma [redacted] number provided. I am being told yet again that they will send me another pair of sneakers after hand picking them once a supervisor comes in in the morning. I have now received 4 incorrect pairs of sneakers. The woman on the phone was great, but I still do t have what I have ordered, and I'm not sure at this rate that I ever will. There is obviously an issue in your warehouse or with the staff in the warehouse that should be investigated. Also I have to now return 3 more pair so of sneakers that have in the house (already returned one additional set). I want what I ordered and once I get it, I want ups to come here and pick up the incorrect shoes to avoid any additional inconvenience on my part in trying to arrange getting to a ups store to return the incorrect items. I should know tomorrow if they will in fact be able to send the correct item and then will need to verify once it arrives. .]
Regards,
[redacted]

Mr. [redacted], Thank you for your additional comments.   I confirmed with [redacted], a supervisor in our Customer Service Department that a refund for the full amount of your purchase of $316.22 was issued, but the refunds will issue according to the charges as follows, $12.98, $190.03 and $83.21 for merchandise, and $30 for shipping.  The multiple charges is due to the items having been sourced from 3 different locations, however we only charge once for shipping. Please allow a few days for all of the refunded amounts to appear in your account. Again, I apologize for any inconvenience you may have experienced as a result of this matter. Best regards, [redacted]

Dear Revdex.com:I am in receipt of the above-referenced complaint filed with your office by Mr. [redacted] concerning the handling of a refund to his credit card.  I reviewed the complaint, as well as information I received from [redacted], a Manager in our Call Center,...

indicating that the order for two of the five shirts Mr. [redacted] ordered was cancelled due to unavailability.Mr. [redacted]’s credit card was charged $170.63 for the three shirts that were shipped to his mailing address, and was never charged for the two shirts that were stricken from the order.  We value Mr. [redacted]’s business and extend our sincerest apologize to him for any inconvenience or confusion he may have experienced as a result of this matter.  We should have better communciated with Mr. [redacted] concerning the items that were cancelled from his order.Thank you for bringing this matter to our attention and allowing us to reflect upon our operations.  Please do not hesitate to contact me or [redacted]) if you have questions or require further information concerning this matter.    Best Regards,[redacted]Senior Legal Specialist[redacted]

Dear Revdex.com: Thank you for bringing the above-referenced Complaint to my attention.  I reviewed the Complaint filed with your office by Mr. [redacted] concerning a quality issue he experienced with a pair of [redacted] lounge pants he purchased at...

[redacted] **, and shared it with our Call Center Manager, [redacted].I’m advised that Ms. [redacted] attempted to contact Mr. [redacted] by email and telephone, but he was unavailable by phone and has not replied to her email.   While we will continue our efforts to reach Mr. [redacted], please be advised that we will gladly refund the $35.00 purchase price of the lounge pants or replace them, at Mr. [redacted] option.  On behalf of [redacted] **, I sincerely apologize to Mr. [redacted] for any aggravation or inconvenience he may have experienced as a result of this occurrence.  We appreciate Mr. [redacted]'s patronage towards D[redacted] and for bringing this matter to our attention and affording us the opportunity to make things right.  Please feel free to contact me or [redacted], Ext, [redacted]), with any questions or concerns with regard to this matter you may have.Best Regards,[redacted]Senior Legal Specialist[redacted]

Dear Revdex.com:I am in receipt of the above-referenced complaint filed with your office by Mr. [redacted] concerning the handling of a refund to his credit card.  I reviewed the complaint, as well as information I received from [redacted], a Manager in our Call Center, indicating that the order for two of the five shirts Mr. [redacted] ordered was cancelled due to unavailability.Mr. [redacted]’s credit card was charged $170.63 for the three shirts that were shipped to his mailing address, and was never charged for the two shirts that were stricken from the order.  We value Mr. [redacted]’s business and extend our sincerest apologize to him for any inconvenience or confusion he may have experienced as a result of this matter.  We should have better communciated with Mr. [redacted] concerning the items that were cancelled from his order.Thank you for bringing this matter to our attention and allowing us to reflect upon our operations.  Please do not hesitate to contact me or [redacted]) if you have questions or require further information concerning this matter.    Best Regards,[redacted]Senior Legal Specialist[redacted]

Dear Revdex.com:Thank you for your email of May 31, 2016 with additional case comments (rebuttal) by the consumer, Mr. [redacted]. I understand and appreciate Mr. [redacted]’s position and additional comments concerning shipping to his [redacted] address, however I believe that Mr. [redacted]’s concerns were adequately addressed in my original answer, and that I thoroughly explained our order fulfillment process, including the reason that not all items can ship to [redacted] addresses, as well as the reason some orders are filled in multiple shipments.It goes without saying that we did not purposefully send items to Mr. [redacted]’s third-party package handler to increase his costs, as there is absolutely no benefit to us in doing so, and we dispute anything to the contrary. The Shipping Information on the destinationxl.com website provides that “Delivery methods and delivery days may vary based on the shipping location.” which should be interpreted to include shipping to military addresses, although not expressly stated.  To further address Mr. [redacted]’s concerns, we addended the Shipping Information by adding a disclaimer that not all items qualify for shipping to [redacted]/FPO/DPO addresses, and encouraging customers to contact our Customer Service Dept. to ensure the items will ship to their military address prior to completing their order.  By speaking with a customer service representative prior to order placement, we hope to alleviate any questions or concerns our customers may have regarding shipping to military addresses by informing them of item availability or unavailability, as the case may be, in our distribution center, and the need to source and ship items from an alternate location prior to order placement, so they can make a more informed purchase decision. Our goal at [redacted] is to satisfy our customer and to fill their merchandise order(s), which we do as quickly, efficiently, and cost-effectively as possible.  Again, I [redacted]logize to Mr. [redacted] on behalf of [redacted] that we were unable to consolidate the items he ordered into a single shipment due to unavailability of the items in our distribution center,Although the result was added costs incurred by Mr. [redacted] by his third-party package handling service, [redacted] only charged Mr. [redacted] one shipping fee for the multiple shipments required to fill the order. We understand that Mr. [redacted] has the option to shop elsewhere, but has chosen to shop at [redacted].   Mr. [redacted]’s patronage towards [redacted] is important to us and we appreciate his time in bringing this matter to our attention and for allowing us to improve upon our operations.   [redacted] is on vacation this week.  She will continue her efforts to engage Mr. [redacted] in conversation next week, upon her return.  In the meantime, Mr. [redacted] is welcome to contact me if he has any questions or further comments concerning this matter.      Best Regards,   [redacted] Senior Legal Specialist [redacted]

Dear Revdex.com:I reviewed the Complaint filed with your office by Mr. [redacted] concerning a quality issue he experienced with a pair of [redacted] Playdry Knit pants (#[redacted]) he purchased at Destination XL, and shared it with our Director of Call Center...

Operations, [redacted].I’m advised that Ms. [redacted] attempted to contact Mr. [redacted] by telephone earlier today, but he was unavailable.   While we will continue our efforts to reach Mr. [redacted], please be advised that, since the [redacted] Playdry Knit pants are a current item, and we have them in stock, we will gladly replace the [redacted] Playdry Knit pants, and ship them to Mr. [redacted]’s address in [redacted] at no additional charge. All items we sell, whether private label or brand name, are subject to rigorous quality control testing before we offer them for sale to our customers.  While I’m proud to say we have not experienced any significant number of returns of this item, defects and quality issue do occasionally occur.   In any event, regardless of price, our expectation is that all apparel and footwear items we sell will perform as they should and remain wearable for areasonable period of time.  These pair of [redacted] pants fell short of that expectation, and for that we sincerely apologize to Mr. [redacted], but remain hopeful the replacement pair of [redacted] pants will fare better.  Mr. [redacted]’s patronage towards Destination XL is important to us and we appreciate his time in bringing this matter to our attention and for allowing us the opportunity to make things right.   Please do not hesitate to contact me or [redacted] at [redacted], if you have questions or require further information concerning this matter.     Best regards,[redacted]Senior Legal Specialist[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
[After this was filed I received a partial refund not the full amount. I would greatly appreciate the rest of the refund to be processed. I have been a long time customer and this has been a nightmare to deal with being I've felt with a couple rude employees but for the most part it seems now that they are being cooperative in helping resolve this issue. I just ask that the rest of the refund be issued..]
Regards,
[redacted]

Dear Revdex.com:  Thank you for bringing the above-referenced Complaint against [redacted] to my attention.  I reviewed the Complaint filed with your office by Mr. [redacted] concerning an order for merchandise he placed with [redacted] on the [redacted]...

website, and charges he incurred with a third-party service provider due to the handling of multiple shipments stemming from our inability to convey all items in a single shipment to Mr. [redacted]’s [redacted] address. [redacted], a supervisor in our Customer Service Dept. has reached out to Mr. [redacted] in an attempt to resolve this matter, and was informed in an email from Mr. [redacted] that he is traveling and therefore unavailable for the next couple of weeks.  Ms. [redacted] will resume her efforts to reach Mr. [redacted] when he returns.  In the meantime, this letter will attempt to address the complaint and offer insight into our processes and ability (or inability, as the case may be) to ship to [redacted]/FPO/DPO addresses. In fulfilling customer orders for  merchandise, often times it’s necessary for us to employ a cross-channel and supply chain technology, known as [redacted], that enables us to source merchandise from our network of store locations where its available, that is not available in our distribution center. While we are able to ship the majority of items sourced from our distribution center to [redacted]/FBO/DPO addresses, due to size/weight limits, which typically only apply to products and furnishings sold by our LivingXL division, and the requirement for a customs form for shipping packages to such addresses, unfortunately, not all items can be shipped to military installations, including items that are sourced from [redacted] or direct shipped from the vendor. Merchandise orders, and especially large orders such as the one Mr. [redacted] placed for 15 clothing items, may require sourcing via [redacted], our distribution center, direct ship to the customer from the vendor, or involve all or a combination of sources to completely fill the order.  Although the result is often more than one shipment, the customer is only ever charged one shipping fee by [redacted], regardless of how many shipments may be required to fill an order. Given that many retailers will not ship to military installations, it’s not uncommon for persons with [redacted]/FPO/DPO addresses to engage the services of a package handling company.  We are cognizant of the fact that these providers charge a fee for each package they handle, so every effort is made to consolidate the merchandise into one or as few shipments as possible, but the number of shipments ultimately is determined by the availability of the merchandise ordered, and whether or not it can be sourced from a single location. We appreciate Mr. [redacted]'s suggestion to consolidate shipments at our distribution center and to pass any increased costs onto the customer, and will examine the logistics involved in doing so.  Unfortunately, we are unable to accommodate Mr. [redacted]’s request for $500 as reimbursement for charges he incurred from his third-party packaging handing company. We appreciate Mr. [redacted] bringing this matter to our attention and affording us the opportunity to review our processes and improve upon our operations.Please contact me or [redacted]) with any questions, comments or concerns regarding this matter that you may have.Kind regards, [redacted]Senior Legal Specialist[redacted]