I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This isn't a issue of games! This is a issue of it taking mins to pull up a sales paperBeing unable to pay my online bills due to speeds so slow that page never fully loadsInternet running so slowly that my meds can't be ordered till whenever Internet is running well (all this on a new computer)Even down to phone isn't even able to load emailThat's what the issue is got nothing to do with games! There times when it's fine but majority of the time it's notEspecially when it's raining snowing or windyAs far as people being out the last time anyone was actually here was when they replaced the modem yrs ago, and that tech even made mention to me that the wiring and box outside looked bad and would probably need replacedAfter that they never would send anyone upEven though I feel that's the problemAlso now we no longer even have internet, because in retaliation to us making a Revdex.com report he has disconnected my service, and he done so without ever talking to me the owner of the account Regards, [redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below We're not talking about a line up at the roadWe're speaking of a cable that goes from the road into a box in the side of the house etc being messed upSo of course nobody else would be running off that Regards, [redacted]
I have discussed this issue with the customer and we have been out on three occasions and ran reports from BBX the company that provisions service for Cable Plus and we have found no problems I had offered to provide the report to them and have explained to her son because he Games online we might
not be able to provide the type service he needs..I have offered them a refund and they can get services somewhere else..Thanks, David Eaton President Cable Plus Inc
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This isn't a issue of games! This is a issue of it taking 15 mins to pull up a sales paper. Being unable to pay my online bills due to speeds so slow that page never fully loads. Internet running so slowly that my meds can't be ordered till whenever Internet is running well (all this on a new computer). Even down to phone isn't even able to load email. That's what the issue is got nothing to do with games! There times when it's fine but majority of the time it's not. Especially when it's raining snowing or windy. As far as people being out the last time anyone was actually here was when they replaced the modem 2 yrs ago, and that tech even made mention to me that the wiring and box outside looked bad and would probably need replaced. After that they never would send anyone up. Even though I feel that's the problem. Also now we no longer even have internet, because in retaliation to us making a Revdex.com report he has disconnected my service, and he done so without ever talking to me the owner of the account.
Regards,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
We're not talking about a line up at the road. We're speaking of a cable that goes from the road into a box in the side of the house etc being messed up. So of course nobody else would be running off that.
Regards,
[redacted]
The reports have been printed on usage and also reports of how many times we have serviced the account and I had informed them another service might meet there needs .. Usage and reports will show that our services have worked fine in that area.. Also they still had a $ 30.00 bill and I have waived that..Thanks, David Eaton
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
We're not worried about the billing and never have been. We've never even been late. As stated before yes there is usage. Usage is not what we are talking about here. What we're talking about is data speed constantly running less then 0.30 mbps for weeks straight. That means it still runs but so unbearably slow! Now if it was just a once in awhile that's one thing but constantly weeks straight that's not service. As we speak right now I'm in my room picking up 1 bar of signal from my sister router (that's 2 acre's away) which is also cable plus and it's running better then what it does here half the time! As far as my complaint being resolved, not even close. In fact it's worse now due to the fact instead of fixing the issue Cable Plus has decided that they rather turn off the service then fix it. I have a son who's autistic that relies on computer for learning purpose, and now he unable to do so because there no other isp that not dial up or satellite up here. My other son has talked to one of his friends that works for a internet company in another town. He came up and looked at the cable and stated that definitely the issue. He even said if Cable Plus would turn back on the internet he would fix it for us himself. We need working internet up here. Please turn back on our service and if you would give us the permission we can have him come up and fix the issue with the wiring going into the house.
Regards,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This isn't a issue of games! This is a issue of it taking mins to pull up a sales paperBeing unable to pay my online bills due to speeds so slow that page never fully loadsInternet running so slowly that my meds can't be ordered till whenever Internet is running well (all this on a new computer)Even down to phone isn't even able to load emailThat's what the issue is got nothing to do with games! There times when it's fine but majority of the time it's notEspecially when it's raining snowing or windyAs far as people being out the last time anyone was actually here was when they replaced the modem yrs ago, and that tech even made mention to me that the wiring and box outside looked bad and would probably need replacedAfter that they never would send anyone upEven though I feel that's the problemAlso now we no longer even have internet, because in retaliation to us making a Revdex.com report he has disconnected my service, and he done so without ever talking to me the owner of the account Regards, [redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below We're not talking about a line up at the roadWe're speaking of a cable that goes from the road into a box in the side of the house etc being messed upSo of course nobody else would be running off that Regards, [redacted]
I can not allow another company to work on system and the other customers off the same line have no issues..Thanks, ***
I have discussed this issue with the customer and we have been out on three occasions and ran reports from BBX the company that provisions service for Cable Plus and we have found no problems I had offered to provide the report to them and have explained to her son because he Games online we might
not be able to provide the type service he needs..I have offered them a refund and they can get services somewhere else..Thanks, David Eaton President Cable Plus Inc
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This isn't a issue of games! This is a issue of it taking 15 mins to pull up a sales paper. Being unable to pay my online bills due to speeds so slow that page never fully loads. Internet running so slowly that my meds can't be ordered till whenever Internet is running well (all this on a new computer). Even down to phone isn't even able to load email. That's what the issue is got nothing to do with games! There times when it's fine but majority of the time it's not. Especially when it's raining snowing or windy. As far as people being out the last time anyone was actually here was when they replaced the modem 2 yrs ago, and that tech even made mention to me that the wiring and box outside looked bad and would probably need replaced. After that they never would send anyone up. Even though I feel that's the problem. Also now we no longer even have internet, because in retaliation to us making a Revdex.com report he has disconnected my service, and he done so without ever talking to me the owner of the account.
Regards,
[redacted]
I can not allow another company to work on system and the other customers off the same line have no issues..Thanks, [redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
We're not talking about a line up at the road. We're speaking of a cable that goes from the road into a box in the side of the house etc being messed up. So of course nobody else would be running off that.
Regards,
[redacted]
The reports have been printed on usage and also reports of how many times we have serviced the account and I had informed them another service might meet there needs .. Usage and reports will show that our services have worked fine in that area.. Also they still had a $ 30.00 bill and I have waived that..Thanks, David Eaton
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
We're not worried about the billing and never have been. We've never even been late. As stated before yes there is usage. Usage is not what we are talking about here. What we're talking about is data speed constantly running less then 0.30 mbps for weeks straight. That means it still runs but so unbearably slow! Now if it was just a once in awhile that's one thing but constantly weeks straight that's not service. As we speak right now I'm in my room picking up 1 bar of signal from my sister router (that's 2 acre's away) which is also cable plus and it's running better then what it does here half the time! As far as my complaint being resolved, not even close. In fact it's worse now due to the fact instead of fixing the issue Cable Plus has decided that they rather turn off the service then fix it. I have a son who's autistic that relies on computer for learning purpose, and now he unable to do so because there no other isp that not dial up or satellite up here. My other son has talked to one of his friends that works for a internet company in another town. He came up and looked at the cable and stated that definitely the issue. He even said if Cable Plus would turn back on the internet he would fix it for us himself. We need working internet up here. Please turn back on our service and if you would give us the permission we can have him come up and fix the issue with the wiring going into the house.
Regards,
[redacted]