CAT Contracting, Inc

Initial Business Response /* (4000, 12, 2015/04/27) */
Case # XXXXXXXX
message
scott sevek Mon, Apr 27, at 2:PM
To: ***@chicago.Revdex.com.org
Case # XXXXXXXX
I spoke to *** *** the week of April 5th to let her know that I would be out to look at
the issue with her roofMy manager *** *** was the one who stopped by her property on April 8th to take a look at what was going onHe then informed me the pipe jack needed sealedI contacted her on April 14th to let her know I would be stopping by that week to seal it and would call her when it was doneApril 15th I visited the property, I fixed the issue and called to let her know and she was scheduling a painter to come out to fix the water stains in that room and she said she would get me an invoice from the painter so that Cat Contracting could take care of the charges
Initial Consumer Rebuttal /* (2000, 14, 2015/04/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The contractor seems to feel this was the problem to the leakingAs long as everything is taken care of, it should be fine

Initial Business Response /* (1000, 9, 2014/10/16) */
Contact Email: ***@bslbv.com
The Consumer's complaint was based solely upon dissatisfaction with our company's priceOur company provides storm restoration services that are funded exclusively by the Consumer's insurance companyThe
Consumer received a payment from their insurer for services rendered by Cat ContractingThe Consumer wanted to keep that money for himself despite his contractual obligation to pay usAfter discussing the matter with his insurance company and our attorney, the Consumer acknowledged that the money was owedThe Consumer paid the entire balance due on 9/30/
The history of the dispute is as follows:
Early September 2014, the Consumer's insurance company acknowledged they paid Consumer some monies earmarked to pay Cat Contracting for services renderedThis matter was placed into collections on 9/19/The Consumer was sent collection notices on 9/24/The Consumer filed the Revdex.com Complaint on 9/25/alleging (1) a failure to communicate and (2) that Cat Contracting placed a lien on Consumer's homeIn fact, however, Consumer's first attempt to call Cat Contracting's attorney was on 9/26/at 12:pmCat Contracting did not file a lien until 9/29/On 9/29/14, the Consumer's insurance company confirmed the exact amount paid to Consumer and due to Cat ContractingThe amount due was $1,Cat Contracting's attorney returned the call from Consumer and was verbally accosted with obscenities and threatsRegardless, after discussion with the Consumer's wife about the insurance proceeds due to Cat Contracting, the Consumer acknowledged that they owed Cat Contracting $1,On 9/30/14, the consumer mailed payment in the full amount of the balance owed to Cat Contracting (see attached letter and check)
Cat Contracting takes Revdex.com complaints very seriouslyThis complaint was baseless, premature, and solely the result of the Consumer's dissatisfaction with the company's price and/or contract terms even though those terms were clearThe Consumer has since paid Cat Contracting in fullRespectfully, we request that this complaint be completely REMOVED from Cat Contracting's Revdex.com history

We received a call from the customer on October 31st requesting an installation dateThe materials for the project had already been delivered October 25th securely to the customers homeWe called back the same day and spoke to Mr*** and discussed that we would plan to do the work Friday
November 4th pending the weather that weekWe were unable to start the job until Monday November 7th so we contacted the customer and asked if that would be acceptable and we also apologized for the delayWe were given their permission to start the job Monday 11-7-and we didThe work was completed in one day and the customer told our crew and supervisor that she was happy with the jobAll work was completed for this job on November 7th, and we stand behind the warranty provided by the contract for the work should any legitimate issues arise

Initial Business Response /* (1000, 9, 2014/10/16) */
Contact Email: [redacted]@bslbv.com
The Consumer's complaint was based solely upon dissatisfaction with our company's price. Our company provides storm restoration services that are funded exclusively by the Consumer's insurance...

company. The Consumer received a payment from their insurer for services rendered by Cat Contracting. The Consumer wanted to keep that money for himself despite his contractual obligation to pay us. After discussing the matter with his insurance company and our attorney, the Consumer acknowledged that the money was owed. The Consumer paid the entire balance due on 9/30/14.
The history of the dispute is as follows:
Early September 2014, the Consumer's insurance company acknowledged they paid Consumer some monies earmarked to pay Cat Contracting for services rendered. This matter was placed into collections on 9/19/14. The Consumer was sent collection notices on 9/24/14. The Consumer filed the Revdex.com Complaint on 9/25/14 alleging (1) a failure to communicate and (2) that Cat Contracting placed a lien on Consumer's home. In fact, however, Consumer's first attempt to call Cat Contracting's attorney was on 9/26/14 at 12:35 pm. Cat Contracting did not file a lien until 9/29/14. On 9/29/14, the Consumer's insurance company confirmed the exact amount paid to Consumer and due to Cat Contracting. The amount due was $1,585.78. Cat Contracting's attorney returned the call from Consumer and was verbally accosted with obscenities and threats. Regardless, after discussion with the Consumer's wife about the insurance proceeds due to Cat Contracting, the Consumer acknowledged that they owed Cat Contracting $1,585.78. On 9/30/14, the consumer mailed payment in the full amount of the balance owed to Cat Contracting (see attached letter and check).

Cat Contracting takes Revdex.com complaints very seriously. This complaint was baseless, premature, and solely the result of the Consumer's dissatisfaction with the company's price and/or contract terms even though those terms were clear. The Consumer has since paid Cat Contracting in full. Respectfully, we request that this complaint be completely REMOVED from Cat Contracting's Revdex.com history.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2014/07/01) */
Cat Contracting disputes these allegations, but please note that this matter is in litigation. A lawsuit has been filed. If you have any questions or concerns, please contact our attorney at the following: [redacted], (815) [redacted].

Initial Business Response /* (4000, 12, 2015/04/27) */
Case # XXXXXXXX
1 message
scott sevek Mon, Apr 27, 2015 at 2:31 PM
To: [redacted]@chicago.Revdex.com.org
Case # XXXXXXXX
I spoke to [redacted] the week of April 5th to let her know that I would be out to look at the issue with her roof. My...

manager [redacted] was the one who stopped by her property on April 8th to take a look at what was going on. He then informed me the pipe jack needed sealed. I contacted her on April 14th to let her know I would be stopping by that week to seal it and would call her when it was done. April 15th I visited the property, I fixed the issue and called to let her know and she was scheduling a painter to come out to fix the water stains in that room and she said she would get me an invoice from the painter so that Cat Contracting could take care of the charges.
Initial Consumer Rebuttal /* (2000, 14, 2015/04/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The contractor seems to feel this was the problem to the leaking. As long as everything is taken care of, it should be fine.