Dear Revdex.com,
In that type off refrigerator you can only install factory parts, nothing else will work. Our discount of $100 still available. If the costumer call us with the credit card info we will honor that.
Thank you. [redacted].
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.First of all, lets compare apples to apples. The estimate given by the other company was for replacement of the evaporator not the defrost control (a big difference in price). The defrost control which Low Rates Appliance replaced is actually less expensive than the one they removed (I have the original one). The [redacted] defrost control costs about $15.00 according to several internet sites. When I signed the bill statement for $950.00 I had no idea the defrost timer was so inexpensive and the service person did not itemize the bill with a break-down of the cost for the parts and labor. If I had known that the defrost control price was so inflated, I would not have signed the statement. When I later found out that they really ripped me off, I called the company and asked for a breakdown of the part and labor costs and was disgusted that they charged me $260.00 for a $15.00 part. When I spoke to [redacted] about getting a $200 refund, she was rude and defensive and told me she could only give me a $100 refund which I said was not acceptable. I then told her I was going to file a complaint with the Revdex.com. When I called her a second time we got disconnected and I did not bother to call back because she argued that what they charged was fair and she was not going to refund $200. She later left me a message on my voicemail (I have the message still on my phone) stating that they are allowed to mark up the cost of parts, that filing a complaint with the Revdex.com will not have a negative impact on their company because the Revdex.com is just an intermediary to help resolve disputes, and that I signed/initialed in 3 places agreeing to the charge (not informed consent).I am again requesting a $200 refund or I can return the part to their office for a refund of $260.00. For [redacted]'s information, the refrigerator-freezer is not 20 years old (as pointed out by the technician because the date it was installed is marked in the refrigerator) and the old defrost control timer part is still available on the internet.
Regards,
[redacted]
Dear Revdex.com, we contacted our mutual costumer and confirmed that the cost of the material not 200, We also offered a discount of $100 to Mr.[redacted] and waiting for his respond. Thank you. [redacted].
We are sincerely surprised regarding this issue. We maintain to respond to our costumers 7 days a week, 24 hours a day. We apologize for this incident and did checked all our lines to make sure all of them running properly. We suspect most likely this costumer...
might miss dial and would like to inform that all lines are with a live operator and if all lines are busy its roll over to Answering Service with a live operators too.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This company has not fixed the problem since the start. They claim they fix it and start it up while they are standing there. Then I try to use my oven two days later and it still does not ignite. They offered to fix it with additional parts ($250 plus) the second to last time they came out and yes my husband refused. We already paid them $385 for NO CHANGE in oven function! I already made it very clear in my initial complaint. This company is unethical and incompetent. I do not wish to allow them to come into my home and rip me off. When I spoke to [redacted], one of the technicians on the phone, he said "I don't understand why the tech they are sending isn't fixing it" and named other parts that should have been replaced and stated it was a simple problem. When [redacted] came back when I was home in November to replace the control board he DID NOT mention a thing about replacing other parts and when I asked him what the problem was he said I don't know and walked out the door. No paperwork was given to explain exactly what it even was he replaced and what he thought needed to be done. I am asking for my money back because I firmly believe I DID NOT receive any service to correct the issue at stake. [redacted] was beyond rude on the phone, wouldn't allow me to finish a sentence to explain to her why I was upset. She claims to be the company owner and obviously doesn't care about her reputation. I am nine months pregnant and have to stand there for 10-20 minutes to wait for my gas oven to ignite just to cook! This is not acceptable. I want a refund. Clear and simple.
Regards,
[redacted]
Dear Revdex.com,
In that type off refrigerator you can only install factory parts, nothing else will work. Our discount of $100 still available. If the costumer call us with the credit card info we will honor that.
Thank you. [redacted].
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.First of all, lets compare apples to apples. The estimate given by the other company was for replacement of the evaporator not the defrost control (a big difference in price). The defrost control which Low Rates Appliance replaced is actually less expensive than the one they removed (I have the original one). The [redacted] defrost control costs about $15.00 according to several internet sites. When I signed the bill statement for $950.00 I had no idea the defrost timer was so inexpensive and the service person did not itemize the bill with a break-down of the cost for the parts and labor. If I had known that the defrost control price was so inflated, I would not have signed the statement. When I later found out that they really ripped me off, I called the company and asked for a breakdown of the part and labor costs and was disgusted that they charged me $260.00 for a $15.00 part. When I spoke to [redacted] about getting a $200 refund, she was rude and defensive and told me she could only give me a $100 refund which I said was not acceptable. I then told her I was going to file a complaint with the Revdex.com. When I called her a second time we got disconnected and I did not bother to call back because she argued that what they charged was fair and she was not going to refund $200. She later left me a message on my voicemail (I have the message still on my phone) stating that they are allowed to mark up the cost of parts, that filing a complaint with the Revdex.com will not have a negative impact on their company because the Revdex.com is just an intermediary to help resolve disputes, and that I signed/initialed in 3 places agreeing to the charge (not informed consent).I am again requesting a $200 refund or I can return the part to their office for a refund of $260.00. For [redacted]'s information, the refrigerator-freezer is not 20 years old (as pointed out by the technician because the date it was installed is marked in the refrigerator) and the old defrost control timer part is still available on the internet.
Regards,
[redacted]
Dear Revdex.com, we contacted our mutual costumer and confirmed that the cost of the material not 200, We also offered a discount of $100 to Mr.[redacted] and waiting for his respond. Thank you. [redacted].
Dear Revdex.com,
this costumer agree accept the service fee back and the check is on the way.
Thank you. [redacted].
Dear Revdex.com,
We are sincerely surprised regarding this issue. We maintain to respond to our costumers 7 days a week, 24 hours a day. We apologize for this incident and did checked all our lines to make sure all of them running properly. We suspect most likely this costumer...
might miss dial and would like to inform that all lines are with a live operator and if all lines are busy its roll over to Answering Service with a live operators too.
Thank you. [redacted] O.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This company has not fixed the problem since the start. They claim they fix it and start it up while they are standing there. Then I try to use my oven two days later and it still does not ignite. They offered to fix it with additional parts ($250 plus) the second to last time they came out and yes my husband refused. We already paid them $385 for NO CHANGE in oven function! I already made it very clear in my initial complaint. This company is unethical and incompetent. I do not wish to allow them to come into my home and rip me off. When I spoke to [redacted], one of the technicians on the phone, he said "I don't understand why the tech they are sending isn't fixing it" and named other parts that should have been replaced and stated it was a simple problem. When [redacted] came back when I was home in November to replace the control board he DID NOT mention a thing about replacing other parts and when I asked him what the problem was he said I don't know and walked out the door. No paperwork was given to explain exactly what it even was he replaced and what he thought needed to be done. I am asking for my money back because I firmly believe I DID NOT receive any service to correct the issue at stake. [redacted] was beyond rude on the phone, wouldn't allow me to finish a sentence to explain to her why I was upset. She claims to be the company owner and obviously doesn't care about her reputation. I am nine months pregnant and have to stand there for 10-20 minutes to wait for my gas oven to ignite just to cook! This is not acceptable. I want a refund. Clear and simple.
Regards,
[redacted]