Cataldo's Collision

The customer came to my shop with his Ford Mustang on 5-20-15, we wrote an estimate for his vehicle repairs and scheduled a date of 5-23-for repairs to begin The repairs were completed on 6-5-The customer picked up his vehicle on 6-15-15, at that time he agreed that the repairs were complete and to his satisfaction, he was given a copy for his records He called on 6-17-stating that there was something on his vehicle in the area that was not repairedWe asked him to return to the shop for us to look at his vehicle Our CSR at the front desk notified our office manager about the customers concern, and our office manager stated that we would need one of our body men to look at his vehicleI [redacted] , owner, went out to look at his vehicle and could immediately see that the vehicle had some form of environmental fallout on it I had my paint prep tech use some rubbing compound on this area, of his RED vehicle and showed the customer that the yellow rag was turning red because of paint oxidation This area had nothing to do with the repaired areas that were done at my shopThe original paint on his vehicle is years old and faded through, and painted pinstripes are fading also If we buffed it and waxed it, we would be taking off oxidation and he would be losing some pinstripes and paint on the corners due to the age of the existing original paintUpon explanation, I offered to do this for free as a good will gesture with the understanding of the possibility of losing some of his pinstripes and paint, in the thinning areasAgain the panels we repaired did not have this condition nor did this condition exist when we finished the repairs, and the customer picked up the carBut did show up at some point after leaving our shopThe customer at this point developed an attitude and told me that he could see I was not interested in helping him and he then left We did offer to buff and wax his car with the understanding that more paint damage could occurI cannot help someone who is not willing to listen Sincerely, [redacted] Cataldo’s Collision

The customer came to my shop with his Ford Mustang on 5-20-15, we wrote an estimate for his vehicle repairs and scheduled a date of 5-23-for repairs to begin. The repairs were completed on
6-5-The customer picked up his vehicle on 6-15-15, at that time he agreed that the repairs were complete and to his satisfaction, he was given a copy for his records. He called on 6-17-stating that there was something on his vehicle in the area that was not repairedWe asked him to return to the shop for us to look at his vehicle. Our CSR at the front desk notified our office manager about the customers concern, and our office manager stated that we would need one of our body men to look at his vehicleI *** ***, owner, went out to look at his vehicle and could immediately see that the vehicle had some form of environmental fallout on it. I had my paint prep tech use some rubbing compound on this area, of his RED vehicle and showed the customer that the yellow rag was turning red because of paint oxidation. This area had nothing to do with the repaired areas that were done at my shopThe original paint on his vehicle is years old and faded through, and painted pinstripes are fading also. If we buffed it and waxed it, we would be taking off oxidation and he would be losing some pinstripes and paint on the corners due to the age of the existing original paintUpon explanation, I offered to do this for free as a good will gesture with the understanding of the possibility of losing some of his pinstripes and paint, in the thinning areasAgain the panels we repaired did not have this condition nor did this condition exist when we finished the repairs, and the customer picked up the carBut did show up at some point after leaving our shopThe customer at this point developed an attitude and told me that he could see I was not interested in helping him and he then left We did offer to buff and wax his car with the understanding that more paint damage could occurI cannot help someone who is not willing to listen Sincerely, *** *** Cataldo’s Collision

The customer came to my shop with his Ford Mustang on 5-20-15, we wrote an estimate for his vehicle repairs and scheduled a date of 5-23-for repairs to begin. The repairs were completed on 6-5-The customer picked up his vehicle on 6-15-15, at that time he agreed that the repairs
were complete and to his satisfaction, he was given a copy for his records. He called on 6-17-stating that there was something on his vehicle in the area that was not repairedWe asked him to return to the shop for us to look at his vehicle. Our CSR at the front desk notified our office manager about the customers concern, and our office manager stated that we would need one of our body men to look at his vehicleI *** ***, owner, went out to look at his vehicle and could immediately see that the vehicle had some form of environmental fallout on it. I had my paint prep tech use some rubbing compound on this area, of his RED vehicle and showed the customer that the yellow rag was turning red because of paint oxidation. This area had nothing to do with the repaired areas that were done at my shopThe original paint on his vehicle is years old and faded through, and painted pinstripes are fading also. If we buffed it and waxed it, we would be taking off oxidation and he would be losing some pinstripes and paint on the corners due to the age of the existing original paintUpon explanation, I offered to do this for free as a good will gesture with the understanding of the possibility of losing some of his pinstripes and paint, in the thinning areasAgain the panels we repaired did not have this condition nor did this condition exist when we finished the repairs, and the customer picked up the carBut did show up at some point after leaving our shopThe customer at this point developed an attitude and told me that he could see I was not interested in helping him and he then left We did offer to buff and wax his car with the understanding that more paint damage could occurI cannot help someone who is not willing to listen Sincerely, *** *** Cataldo’s Collision