Catalfano Brothers

Hello ***,
On behalf of Catalfano Brothers we would appreciate your attention to the following information regarding your email Thank you for bringing this matter to our attention I have spoken with *** Catalfano
and he has asked me to pass along some information regarding the customers' complaint Catalfano Brothers did go back to the homeowners' residence and replaced all the sashes in the windows There were additional appointments made and then at the customers request he cancelled on several occasions, therefore we were unable to rectify this matter There was also a representative from the window company that also came to the homeowners property to evaluate the installation of the windows Catalfano Brothers is very willing to go back to the property and change all shadow boxes as long as there is approval from the homeowner in writing and approval of pictures Catalfano Brothers is also willing to provide the window manufacturer information for the homeowner to contact The windows that were installed were not standard windows, they were custom ordered at the customers request If you need any additional information please contact us at your earliest convenienceSincerely,
*** ***
Catalfano Brothers

Front facade and windows need to be repaired

Review: There was an excessive delay in completing project. Was told work would be completed in one day, and it actually took several months, leaving home exposed to outside elements. Performed work without getting final approval for design. Installed defective product, and tried unsuccessfully to correct mistakes. Was told repeatedly by [redacted] Catalfano that he would be back personally to correct mistakes, and 6 months later still hasn't done so.Desired Settlement: Correct problems to my satisfaction, or partial refund. Agreeing to design before any work to starts.

Consumer

Response:

Front facade and windows need to be repaired.

Business

Response:

Hello [redacted],