Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI have not received the refund yet, please close the complaint, once I confirm the refund has been receivedGiven the history it took me a week and going back dealership to get additional deposit I had paid Sincerely, [redacted]
My name is [redacted] , I’m the General Manager here at Liberty Honda I have talked to the complaintant on case # [redacted] and am forwarding him a full refund A resolution he is happy with
Revdex.com:I have reviewed the response made by the business in...
reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have not received the refund yet, please close the complaint, once I confirm the refund has been received. Given the history it took me a week and going back dealership to get additional deposit I had paid.
Sincerely, [redacted]
Hello,we are in receipt of the complaint filed by Mr. [redacted]. Mr [redacted] has been an excellent customer of Liberty Honda and we appreciate his business over the years. In fact Mr [redacted]purchase the vehicle we are discussing from Liberty HOnda back in 2008. He has since driven the car...
for over 100,000 miles.Since owning this vehicle Mr [redacted] has body repairs performed 4 times. Mr [redacted] keeps his car in wonderful condition,anyone who looks at it would be shocked to find the vehcile has traveled over 150,000 miles. Mr [redacted] did recently approach me with some apperance concerns with his vehicle. I had a hard time noticiing the spotsof concern but when point out to me I could see what he was concernened about. In April of 2013, Mr [redacted] approached me simialrly regarding some repairs he had performed in April of 2012. There was some slightbubbling in the paint and the adhesive used to secure the rear spoiler was begining to seperate slightly. I scheduled some time and preformed therepairs free of charge as these were defects in materrials or workmanship and we warranty such defects as Mr [redacted] has pointed out.The current areas of concern however are not that. If there is a problem ( a minor change in apearance can be expected in a 10 year old car with over 150,000 milescan be expecterd) we believe it do have been caused by enviornmental factors and or physical contact while cleaning or polishing was performed on the vehicle,not by a failure by Liberty Honda to do quality repairs. It is for that reason that we unable to perform the repairs requested by Mr [redacted].If yoiu have any questions or if I can be of further assistance in this matter please do not hesitate to contact me.Mike P[redacted]General ManagerLiberty Honda
We are sorry that [redacted] is not happy with us. Many people have been able to benefit from the programs and offers we have discussed in the various electronic and regular mailings that she has recieved. I would still welcome the opportunity to assist her with her current situation if she would like. I am working to remove her name and adress from any customer lists that we use for marketing pourposes and have asked that our media partners do the same. As a Honda owner she may recieve some mailings from Honda or her lease company. If she should recive any future mailings in error they generally contain instructions as to how to "opt out" of receiving future offers. Again I'm sorry we have thus far been unable to help but welcome the opportunity to do so in the future.[redacted]General ManagerLiberty Honda
Complaint: [redacted]
I am rejecting this response because:Complaint: [redacted] I am rejecting this response because: first there was only 1 repair performance back abril 2012 regarding paint drops around the car and paint pilling out on the truck. The first time they fail by not painting and a correcting the problem the right way . when they call me to pick up the car they only touch it with touch paint ..I reject to take the car that date. after the second time they correct it the right way. this car was paint it in 2013 all around . I do not accept the response made by liberty Honda and Mr Mike P by saying this car is 10 years old, because this paint job was done 3 YEARS AGO and not 10 years ago. also Liberty Honda state on there website :While it is doubtful that a vehicle repaired at Liberty Auto Body Repair will need a warranty repair, we set your mind at ease with a Limited Lifetime Guarantee:Our Guarantee is simple...Our work is guaranteed for as long as you own your vehicleThe current areas I concern are the same areas were the car was painted 3 year ago, also Mr Mike P[redacted] is saying that He believes that the problem have been caused by environmental factor or contact while cleaning or polishing the vehicle . I believe Hi is run because this car has NEVER polished before since the last paint job at liberty Honda. also I don`t believe that any car that was painted 3 years ago can have this problems just because of a environmental factor or cleaning after a 3 years paint job. ONLY if the job wasn't done correctly this can happen... and this case this job was not done currently..I also visit some bodyshops including EXECUTIVE AUTO BODY REPAIR in [redacted] CT own by the same AUTO GRUOP CALL or same Company (EXECUTIVE AUTO GROUP) AND I spoke to DALE body shop estimator specialist and He took pics and He state that when liberty Honda paint the car the first time they didn't put ENOUGH paint on this areas where there problem are. HE also state that liberty Honda needs to do something about it since this problems is from the first time job and the bad paint job.I also believe that Mr P[redacted] can't tell where is the problem comes from or where the problem starts since He is not a professional Bodyshop specialist. like I mention before EXECUTIVE AUTO GROUP BODY REPAIR (SAME AUTO GROUP OR COMPANY) states that there is a problem and comes from the first time job paint repair.
Sincerely,
[redacted]
I'm sorry you have not been happy with the service you have recieved thus far at our dealership. We did not cause the issue with your car we mearly reported a condition we found while inspecting your vehicle. Clearly the condition existed as you had it repaired elsewhere. I can't really speak to the differance in the price quotes you recieved from us and the other dealer, perhaps the used a different brand of part or price things differently. I know it is much easier and therefore less expensive to complete a repair once it has been diagnosed. Thank You for giving us an oppurtunity to help you. I'm glad we were of some service and as our Service Manger mentioned certainly we would love the opportunity to assist you with any future repairs you may need and will work closely with you regarding price.Thank You Mike P[redacted]General ManagerLiberty Honda
Complaint: [redacted]
I am rejecting this response because: the repeated emails and the repeated mailings to my home specifically mention "excessive mileage", forgiving excess wear & tear", waiving "early termination" fees, the dealership absorbing "any remaining payments", etc. If excessive mileage was going to be a possible concern, then why do the mailings specifically and clearly state that excessive mileage is a typical scenario they experience and not cause to void the invitation. If excessive mileage was a valid consideration, why does the mailing state exactly the opposite? Because it is false & deceptive advertising, that's why. This is an unprofessional method in conducting business and should be discouraged by ANY business with integrity. Reread the business response to me. This company is not trying to accept any responsibility for the deceptive advertising. The General Manager is blaming me for receiving several unsolicited mailings from his dealership. He is blaming me for taking this mailing as an honest offer. This is NOT the behavior of a "better business". This is the defiant behavior of a poorly managed business, being called out on their deceptive offers. I will GLADLY present my mailings to any Revdex.com representative interested in viewing the misleading offers first hand. This is not "he says, she says". This is physical proof (in hand) of fraudulent advertising looking to victimize its unsuspecting customers by deceptive means. It is not ethical behavior & should NOT be condoned as good business, under any circumstance.
Sincerely,
[redacted]
My name is [redacted], I’m the General Manager here at Liberty Honda. I have talked to the complaintant on case #[redacted] and am forwarding him a full refund. A resolution he is happy with.
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
Virginia L[redacted] Today (6/22/16) was the first time I received a phone call from the general manager. I left him a voicemail and hope to hear back from him. I met with the service manager, Dennis P[redacted] on April 27 or 28, and was not pleased with his response. He saw my repair order that was completed at another Honda dealer and was very apologetic for the issue. He suggested that since my vehicle was a 2010 that I would be needing more work (which made me feel uncomfortable), and his only solution was for me to take my car back for any other issues so that he can give me the chance to trust them again. How is that solving my issue of having to spend money over something that they ruined.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI have not received the refund yet, please close the complaint, once I confirm the refund has been receivedGiven the history it took me a week and going back dealership to get additional deposit I had paid Sincerely, [redacted]
My name is [redacted] , I’m the General Manager here at Liberty Honda I have talked to the complaintant on case # [redacted] and am forwarding him a full refund A resolution he is happy with
Revdex.com:I have reviewed the response made by the business in...
reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I have not received the refund yet, please close the complaint, once I confirm the refund has been received. Given the history it took me a week and going back dealership to get additional deposit I had paid.
Sincerely, [redacted]
Hello,we are in receipt of the complaint filed by Mr. [redacted]. Mr [redacted] has been an excellent customer of Liberty Honda and we appreciate his business over the years. In fact Mr [redacted]purchase the vehicle we are discussing from Liberty HOnda back in 2008. He has since driven the car...
for over 100,000 miles.Since owning this vehicle Mr [redacted] has body repairs performed 4 times. Mr [redacted] keeps his car in wonderful condition,anyone who looks at it would be shocked to find the vehcile has traveled over 150,000 miles. Mr [redacted] did recently approach me with some apperance concerns with his vehicle. I had a hard time noticiing the spotsof concern but when point out to me I could see what he was concernened about. In April of 2013, Mr [redacted] approached me simialrly regarding some repairs he had performed in April of 2012. There was some slightbubbling in the paint and the adhesive used to secure the rear spoiler was begining to seperate slightly. I scheduled some time and preformed therepairs free of charge as these were defects in materrials or workmanship and we warranty such defects as Mr [redacted] has pointed out.The current areas of concern however are not that. If there is a problem ( a minor change in apearance can be expected in a 10 year old car with over 150,000 milescan be expecterd) we believe it do have been caused by enviornmental factors and or physical contact while cleaning or polishing was performed on the vehicle,not by a failure by Liberty Honda to do quality repairs. It is for that reason that we unable to perform the repairs requested by Mr [redacted].If yoiu have any questions or if I can be of further assistance in this matter please do not hesitate to contact me.Mike P[redacted]General ManagerLiberty Honda
We are sorry that [redacted] is not happy with us. Many people have been able to benefit from the programs and offers we have discussed in the various electronic and regular mailings that she has recieved. I would still welcome the opportunity to assist her with her current situation if she would like. I am working to remove her name and adress from any customer lists that we use for marketing pourposes and have asked that our media partners do the same. As a Honda owner she may recieve some mailings from Honda or her lease company. If she should recive any future mailings in error they generally contain instructions as to how to "opt out" of receiving future offers. Again I'm sorry we have thus far been unable to help but welcome the opportunity to do so in the future.[redacted]General ManagerLiberty Honda
Complaint: [redacted]
I am rejecting this response because:Complaint: [redacted] I am rejecting this response because: first there was only 1 repair performance back abril 2012 regarding paint drops around the car and paint pilling out on the truck. The first time they fail by not painting and a correcting the problem the right way . when they call me to pick up the car they only touch it with touch paint ..I reject to take the car that date. after the second time they correct it the right way. this car was paint it in 2013 all around . I do not accept the response made by liberty Honda and Mr Mike P by saying this car is 10 years old, because this paint job was done 3 YEARS AGO and not 10 years ago. also Liberty Honda state on there website :While it is doubtful that a vehicle repaired at Liberty Auto Body Repair will need a warranty repair, we set your mind at ease with a Limited Lifetime Guarantee:Our Guarantee is simple...Our work is guaranteed for as long as you own your vehicleThe current areas I concern are the same areas were the car was painted 3 year ago, also Mr Mike P[redacted] is saying that He believes that the problem have been caused by environmental factor or contact while cleaning or polishing the vehicle . I believe Hi is run because this car has NEVER polished before since the last paint job at liberty Honda. also I don`t believe that any car that was painted 3 years ago can have this problems just because of a environmental factor or cleaning after a 3 years paint job. ONLY if the job wasn't done correctly this can happen... and this case this job was not done currently..I also visit some bodyshops including EXECUTIVE AUTO BODY REPAIR in [redacted] CT own by the same AUTO GRUOP CALL or same Company (EXECUTIVE AUTO GROUP) AND I spoke to DALE body shop estimator specialist and He took pics and He state that when liberty Honda paint the car the first time they didn't put ENOUGH paint on this areas where there problem are. HE also state that liberty Honda needs to do something about it since this problems is from the first time job and the bad paint job.I also believe that Mr P[redacted] can't tell where is the problem comes from or where the problem starts since He is not a professional Bodyshop specialist. like I mention before EXECUTIVE AUTO GROUP BODY REPAIR (SAME AUTO GROUP OR COMPANY) states that there is a problem and comes from the first time job paint repair.
Sincerely,
[redacted]
I'm sorry you have not been happy with the service you have recieved thus far at our dealership. We did not cause the issue with your car we mearly reported a condition we found while inspecting your vehicle. Clearly the condition existed as you had it repaired elsewhere. I can't really speak to the differance in the price quotes you recieved from us and the other dealer, perhaps the used a different brand of part or price things differently. I know it is much easier and therefore less expensive to complete a repair once it has been diagnosed. Thank You for giving us an oppurtunity to help you. I'm glad we were of some service and as our Service Manger mentioned certainly we would love the opportunity to assist you with any future repairs you may need and will work closely with you regarding price.Thank You Mike P[redacted]General ManagerLiberty Honda
Complaint: [redacted]
I am rejecting this response because: the repeated emails and the repeated mailings to my home specifically mention "excessive mileage", forgiving excess wear & tear", waiving "early termination" fees, the dealership absorbing "any remaining payments", etc. If excessive mileage was going to be a possible concern, then why do the mailings specifically and clearly state that excessive mileage is a typical scenario they experience and not cause to void the invitation. If excessive mileage was a valid consideration, why does the mailing state exactly the opposite? Because it is false & deceptive advertising, that's why. This is an unprofessional method in conducting business and should be discouraged by ANY business with integrity. Reread the business response to me. This company is not trying to accept any responsibility for the deceptive advertising. The General Manager is blaming me for receiving several unsolicited mailings from his dealership. He is blaming me for taking this mailing as an honest offer. This is NOT the behavior of a "better business". This is the defiant behavior of a poorly managed business, being called out on their deceptive offers. I will GLADLY present my mailings to any Revdex.com representative interested in viewing the misleading offers first hand. This is not "he says, she says". This is physical proof (in hand) of fraudulent advertising looking to victimize its unsuspecting customers by deceptive means. It is not ethical behavior & should NOT be condoned as good business, under any circumstance.
Sincerely,
[redacted]
My name is [redacted], I’m the General Manager here at Liberty Honda. I have talked to the complaintant on case #[redacted] and am forwarding him a full refund. A resolution he is happy with.
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
Virginia L[redacted] Today (6/22/16) was the first time I received a phone call from the general manager. I left him a voicemail and hope to hear back from him. I met with the service manager, Dennis P[redacted] on April 27 or 28, and was not pleased with his response. He saw my repair order that was completed at another Honda dealer and was very apologetic for the issue. He suggested that since my vehicle was a 2010 that I would be needing more work (which made me feel uncomfortable), and his only solution was for me to take my car back for any other issues so that he can give me the chance to trust them again. How is that solving my issue of having to spend money over something that they ruined.