Catalyst Health & Fitness, LLC

Daar [redacted] I’d like to apologize to you on behalf of Catalyst Health and FitnessI went ahead and refunded your $for DecemberJust for your reference, At the point of siit is our policy to explain our day policyThere is no commitment with our gym and our month-to-month contract does not require our members to provide a reason to cancel like most other club facilities We have a day policy because of the paper processing time and the time needed to notify the bank through our system to cancelIt is our goal to be very transparent with this policy to make any cancellation smooth and easyI apologize if this was not relayed to you correctlyIf you have any other issues, feel free to give us a call and ask to speak with a manager I wish you and your wife the best Thank You, Michael JK [redacted] Catalyst Health and Fitness Operations Manager Straits Turnpike Middlebury CT, ###-###-#### [redacted]

Daar *** *** I’d like to apologize to you on behalf of Catalyst Health and FitnessI went ahead and refunded your $for DecemberJust for your reference, At the point of siit is our policy
to explain our day policyThere is no commitment with our gym and our month-to-month contract does not require our members to provide a reason to cancel like most other club facilities. We have a day policy because of the paper processing time and the time needed to notify the bank through our system to cancelIt is our goal to be very transparent with this policy to make any cancellation smooth and easyI apologize if this was not relayed to you correctlyIf you have any other issues, feel free to give us a call and ask to speak with a manager. I wish you and your wife the best. Thank You, Michael JK*** Catalyst Health and Fitness Operations Manager Straits Turnpike Middlebury CT, ###-###-#### ***

To whom this may concern,  As you can see in the forwarded email below, we have spoken to [redacted] multiple times and explained our circumstances.   His “lifetime” membership was with a business that no longer exists. Catalyst Health & Fitness is not liable or responsible...

for any commitments had by previous  establishments, as we simply purchased the assets of the pre-existing business, and not the pre-existing business itself.  We simply took over a facility of a company that was being evicted.  With that said, we have attempted in every way to do right by [redacted], by refunding and canceling his membership but yet he continues to find avenues to degrade our business regardless of the tremendous  support and positive feedback we have received from the rest of our membership, proving our intentions.  We have done no harm. [redacted] simply does not understand that up until this point, each business exchange was an “acquisition” not an asset sale.  Please review the forwarded email below to see that even the Department of Consumer Protection was satisfied with our response.  It should be stated, that any future attempts [redacted] makes to tarnish the good will of our company will be answered upon with legal action against him.  Yours in health,  Kostas P. H[redacted] General Manager 100 Main street N, unit 22 Southbury CT, 06488 ###-###-#### Begin forwarded message: From: Kostas H[redacted] Subject: Re: complaint [redacted] Date: December 14, 2015 at 11:16:35 AM EST To: "[redacted] Cc: [redacted] Hello [redacted] Thank you for reaching out regarding your recently received complaint.  As the founding and managing member of Catalyst Health & Fitness, I would like to let you know that a similar complaint was just handled with Senior Advocate James Probolus with the Office of the Attorney General. With that being said, I’d like to provide some immediate feedback to our scenario and then will allow my Attorney Neal White to respond if any further clarification or documentation is required to validate. [redacted] purchased a membership with [redacted] of which no longer is in existence. That membership was transferred and honored under their existing terms with [redacted] LLC (previous tenant in Middlebury location) as [redacted] acquired 60-some odd locations approximately 4 years ago. As part of the acquisition deal, [redacted] not only inherited all of the account receivables, but also the liabilities and commitments of [redacted]. Our scenario is a bit different as [redacted] was exiting the premises and simply sold their assets (membership’s and equipment included) to Catalyst Health & Fitness (CHF Middlebury, LLC). That asset acquisition does not include liabilities, therefor not holding us liable for nay [redacted] commitments, as we did not purchase their business, rather their assets as of February 1st, 2015.  However in good faith, until our entire renovation of our facility was completed (9 month duration), we maintained everyones monthly membership at their current rate and honored all Paid-in-full contracts for the duration of their pre-purchased time, regardless of not being compensated by [redacted] to do so. As we approached the completion of our construction, and using the membership information transferred over to us from [redacted] during the asset acquisition, in August of this year, we mailed all members a 60 day notice that their membership rate was going to increase in a detailed letter covering all work done, new membership rates and the discounted rate we offered them as existing members. We also outlined that no member was in any form of committed contract and they have every right to cancel if need be, however if they chose to stay, respectfully, we were offering long time existing members a reduced rate ($24.95 a month, instead of the $43.95 we charge for new members) which would automatically begin in October of 2015 if no action was taken.                                          ...⇄ that was used to mail correspondence to [redacted]  [redacted]   After [redacted] spoke to our assistant manager James K[redacted] at the club, we informed [redacted] we could cancel his membership if he would like us to do so however he did not want to void his contract and it seems he wanted to first pursue this course of action.  If [redacted] wants us to cancel his contract, we would be more than happy to do so and refund him his “increased” membership dues even though appropriate correspondence was made in a fair amount of time. We are not in business to do wrong by our customers and would have not been so well received if that was the case.  We understand that [redacted] sees a significant percentage increase to his previous membership rate however, the membership rate he was paying is not anywhere near industry standard and given that the Middlebury location he belonged to was on the verge of being shut down due to it’s unsanitary conditions by the Torrington Health inspector, a substantial investment was required to revive the facility and with that, a fair market value membership rate is necessary to sustain it. Please let me know if there are any other questions you would like me to answer, or any way we could help [redacted] in the mean time.  Thank you for your time in advance, Yours in health,  Kostas P. H[redacted] General Manager 100 Main street N, unit 22 Southbury CT, 06488 ###-###-#### On Dec 14, 2015, at 11:02 AM, Hardy, Jane <[email protected]> wrote: [redacted] Attached please find a complaint that the Department received.  Please review and provide me a written response by December 28, 2015.  Let me know if you have any questions. Thank you. [redacted] Special Investigator Frauds Division Department of Consumer Protection [redacted]

Daar [redacted] I’d like to apologize to you on behalf of Catalyst Health and Fitness. I went ahead and refunded your $31.85 for December. Just for your reference, At the point of sign-up it is our policy to explain our 15 day policy. There is no commitment with our gym and our month-to-month...

contract does not require our members to provide a reason to cancel like most other club facilities.  We have a 15 day policy because of the paper processing time and the time needed to notify the bank through our system to cancel. It is our goal to be very transparent with this policy to make any cancellation smooth and easy. I apologize if this was not relayed to you correctly. If you have any other issues, feel free to give us a call and ask to speak with a manager.  I wish you and your wife the best.  Thank You, Michael J. K[redacted] Catalyst Health and Fitness Operations Manager 930 Straits Turnpike Middlebury CT, 06762 ###-###-#### [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

To whom this may concern,  As you can see in the forwarded email below, we have spoken to [redacted] multiple times and explained our circumstances.   His “lifetime” membership was with a...

business that no longer exists. Catalyst Health & Fitness is not liable or responsible for any commitments had by previous  establishments, as we simply purchased the assets of the pre-existing business, and not the pre-existing business itself.  We simply took over a facility of a company that was being evicted.  With that said, we have attempted in every way to do right by [redacted], by refunding and canceling his membership but yet he continues to find avenues to degrade our business regardless of the tremendous  support and positive feedback we have received from the rest of our membership, proving our intentions.  We have done no harm. [redacted] simply does not understand that up until this point, each business exchange was an “acquisition” not an asset sale.  Please review the forwarded email below to see that even the Department of Consumer Protection was satisfied with our response.  It should be stated, that any future attempts [redacted] makes to tarnish the good will of our company will be answered upon with legal action against him.  Yours in health,  Kostas P. H[redacted] General Manager 100 Main street N, unit 22 Southbury CT, 06488 ###-###-#### Begin forwarded message: From: Kostas H[redacted] Subject: Re: complaint [redacted] Date: December 14, 2015 at 11:16:35 AM EST To: "[redacted] Cc: [redacted] Hello [redacted] Thank you for reaching out regarding your recently received complaint.  As the founding and managing member of Catalyst Health & Fitness, I would like to let you know that a similar complaint was just handled with Senior Advocate James Probolus with the Office of the Attorney General. With that being said, I’d like to provide some immediate feedback to our scenario and then will allow my Attorney Neal White to respond if any further clarification or documentation is required to validate. [redacted] purchased a membership with [redacted] of which no longer is in existence. That membership was transferred and honored under their existing terms with [redacted] LLC (previous tenant in Middlebury location) as [redacted] acquired 60-some odd locations approximately 4 years ago. As part of the acquisition deal, [redacted] not only inherited all of the account receivables, but also the liabilities and commitments of [redacted]. Our scenario is a bit different as [redacted] was exiting the premises and simply sold their assets (membership’s and equipment included) to Catalyst Health & Fitness (CHF Middlebury, LLC). That asset acquisition does not include liabilities, therefor not holding us liable for nay [redacted] commitments, as we did not purchase their business, rather their assets as of February 1st, 2015.  However in good faith, until our entire renovation of our facility was completed (9 month duration), we maintained everyones monthly membership at their current rate and honored all Paid-in-full contracts for the duration of their pre-purchased time, regardless of not being compensated by [redacted] to do so. As we approached the completion of our construction, and using the membership information transferred over to us from [redacted] during the asset acquisition, in August of this year, we mailed all members a 60 day notice that their membership rate was going to increase in a detailed letter covering all work done, new membership rates and the discounted rate we offered them as existing members. We also outlined that no member was in any form of committed contract and they have every right to cancel if need be, however if they chose to stay, respectfully, we were offering long time existing members a reduced rate ($24.95 a month, instead of the $43.95 we charge for new members) which would automatically begin in October of 2015 if no action was taken.                                          ...⇄ that was used to mail correspondence to [redacted]  [redacted]   After [redacted] spoke to our assistant manager James K[redacted] at the club, we informed [redacted] we could cancel his membership if he would like us to do so however he did not want to void his contract and it seems he wanted to first pursue this course of action.  If [redacted] wants us to cancel his contract, we would be more than happy to do so and refund him his “increased” membership dues even though appropriate correspondence was made in a fair amount of time. We are not in business to do wrong by our customers and would have not been so well received if that was the case.  We understand that [redacted] sees a significant percentage increase to his previous membership rate however, the membership rate he was paying is not anywhere near industry standard and given that the Middlebury location he belonged to was on the verge of being shut down due to it’s unsanitary conditions by the Torrington Health inspector, a substantial investment was required to revive the facility and with that, a fair market value membership rate is necessary to sustain it. Please let me know if there are any other questions you would like me to answer, or any way we could help [redacted] in the mean time.  Thank you for your time in advance, Yours in health,  Kostas P. H[redacted] General Manager 100 Main street N, unit 22 Southbury CT, 06488 ###-###-#### On Dec 14, 2015, at 11:02 AM, Hardy, Jane <[email protected]> wrote: [redacted] Attached please find a complaint that the Department received.  Please review and provide me a written response by December 28, 2015.  Let me know if you have any questions. Thank you. [redacted] Special Investigator Frauds Division Department of Consumer Protection [redacted]