Catalyst Property Management Solutions

Review: Hello, I am [redacted]. My phone is [redacted]. I want to file a complaint for ( Catalyst property management solutions [redacted] ) this company has been managing my triplex at [redacted] .they have been collecting rents but not depositing. They have not doing there service. I am very disappointed. I need Revdex.com to check and look into this. I really appreciated and contact me back once u have look into it. please call me or email me for any other questions.Desired Settlement: Please, I just want my all deposits in the bank that's all. If you have any further questions, please inform me or call me. Thank you,very much....

Business

Response:

I am working with the complainant to understand the history of the complaint. My company, Catalyst Property Management Solutions was supposed to acquire this customer from another property management company, [redacted]. The management agreement included in the complaint and all of the communications was with the the complainant and the other company (who I am not affiliated with).Unfortunately, [redacted] continued to receive the rent payments from the tenant and never forwarded the payments to Catalyst or advised the tenant to start making payments to us. At this point, I was led to believe that this complainant/owner's properties had not yet been transferred to Catalyst Property Management Solutions. Therefore, we did not sign a management agreement with the complainant/owner or lease agreement with the tenant.After further investigation, I discovered there was repair work performed by [redacted]'s affiliate company named [redacted] on the complainant's properties, but the complainant had not agreed to all of the charges. The work being performed was not a result of a tenant work and there were a lot of verbal agreements and arrangements being made between the complainant and [redacted]. Since [redacted] and [redacted] had received the tenants rent payments, they subtracted the invoice for repairs from the owner distribution. Needless to say, this should not have been handled this way, but I was not involved and not aware that any of this was happening.I am now trying to figure out how to resolve this between the complainant and [redacted] so the complainant can receive whatever is due to him.