Catamaran of Pennsylvania

Review: Holding us financially responsible for something not recieved. They said my husbands perscriptions were sent and delivered. We did not get them. We did not order any drugs either. We ordered I perscription for my husband which we recieved and then paid for. I have paid for all perscriptions that we recieved. They are refusing to send or renew my perscriptions without payment because of the outstand money owed. We told them we did not recieve them, they are saying we did. Or that they were delivered and they are saying we must pay for them and clear the account to recieve the next months perscriptions. So they are basically holding my needed perscriptions hostage. If we don't clear the account I must prepay for the drugs needed. We don't use a credit card. So that creates a problem,and if I did they would have charged my credit card for drugs that I did not recieve. So this where I stand, I cannot get my perscriptions until I pay for something I didn't recieve. My insurance company strongly encourages the use of mail order perscriptions, but that company will not give me the perscriptions I need. They say they sent the perscriptions and they were delivered. We say never recieved them. If they put them on the front steps anyone could pick up packages.Desired Settlement: DesiredSettlementID: Other (requires explanation)

I want the money that they say I owe off my account. When I order my perscriptions I would like them sent and when I recieve them I will pay for them.

Business

Response:

Catamaran is in receipt of this complaint. Catamaran has investigated internally and we cannot find [redacted] being registered to receive medications through Catamaran's mail order facility. Her complaint speaks to prescriptions for her husband. Catamaran needs the following information regarding [redacted]'s husband in order to look up his account information: his name, date of birth, and phone number. Once Catamaran receives that information we can further investigate this complaint. Thank you, Marissa W[redacted]Legal Counsel

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

It is with Future scripts that is with [redacted] health plan east. [redacted] is in [redacted], Pa We have been doing this for over a month. I need my perscriptions and the Revdex.com has been passing this around for over 30 days! I need help and you are suppose to help. But I have been passed from Revdex.com to Revdex.com. I gave you all the info I have. Use the phone # to find out where they are. So please help me now!!!!!!!!!!!!!. I am not paying for drugs I did not receive. I don't know where they went. But I did not get them. If I did I would have paid for them. I paid for the ones I received.

Regards,

Business

Response:

Catamaran's records indicate that the prescriptions at issue were received by the member's physician. After receiving the prescriptions, in accordance with Catamaran's standard policy the prescriptions were filled and sent to the member. Catamaran has confirmation that the prescriptions were delivered to the member. However, Catamaran will work with this member to come to a resolution on this issue. On November 5, 2014 Lindsey A[redacted], a Catamaran supervisor, contacted the member via telephone to get further information about exactly which prescriptions were not delivered so the parties could resolve the issue. Catamaran was unable to get a hold of the member and left a voice mail. Catamaran requests that the member return Ms. A[redacted]'s phone call so the parties can discuss the issue and come to a prompt resolution. Ms. A[redacted] can be reached at ###-###-####.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: I have returned the call and left several messages. By the time I get home and get the kids settled and I can use the phone they are not there. I leave the times I am available. I leave for work at 7:00 am and I don't get home to after 5:00 pm. My husband gets home at 10 am and then leaves at 1:30 pm to go back to work and doesn't get home until 8:00 pm. If they are 9-5 ers have them call between 10 am ad 1:30 pm. They have to leave the phone ring because my husband [redacted] is extremely hard of hearing

Regards,

Review: Company did not inform me that there was a problem with sending medications, delayed and mishandled information, loss info supplied by doctor, refused to communicate or miss communicated information.Desired Settlement: Company did not inform me that pre-authorization was required for a medication that had previously been sent, I ordered two meds when I was down to a ten day supply. Called in scripts, was not told of the pre-auth. one med was sent, sent generic when brand was specified, second not sent when I called to inquire I was told about the require per-auth., which was sent in that day (02/03/2014)nothing sent, called today, no information available. Called doctor's office, fax form was in record

Business

Response:

Catamaran is still conducting internal investigations into this issue and will provide the Revdex.com with a complete response as soon as possible. We appreciate you having brought this consumer's issue to our attention.

Review: In May 2013, I realized that we were overcharged for Prescriptions at [redacted] Pharmacy. I phoned Future Scripts several times to discuss my options for re-imbursement of the overcharges. I never received a call back and I never received a refund check. After several such phone calls, I filed a formal complaint with my Health Insurance Company ([redacted]) based on their recommendation and I received a phone call stating that they were aware there were some problems with pricing that was loaded in their system and they would have the issue resolved by the end of September. Their plan was to do a complete audit and send reimbursements out to all applicable customers who were overcharged. On October 15th, I still had not received a refund. I called both Future Scripts and [redacted] and was told that checks were sent out on October 1 and to allow 7-14 business days to receive. On October 21st, I called again as I still had not received my refund. I was told that they could not determine if a check was sent to me or not. As of this date (10/24/2013), I still do not have a refund check and I still have not received a call indicating what the resolution will be. This refund is for 3 separate charges made in February, March and April in the amount of $20 for prescriptions that should have only cost $6.82 for my husband [redacted]Desired Settlement: All I want is for them to send us the money they owe for the overcharge of medication. They owe me a refund of $39.54.

Business

Response:

FutureScripts is in receipt of your correspondence regarding case # [redacted]. FutureScripts has looked into this issue internally and our findings are set forth below.