Catamaran PBM of Maryland, Inc.

Catamaran PBM took over the pharmacy benefits program for the state of Ohio in recent years. My personal experience has been extremely negative and frustrating. Since I've had no other options in ordering my medications through my employer's contract with Catamaran, I've dealt with having my prescriptions canceled, simply not sent, a accepting payments but not having record on my account that payment was made (after a month's time or more), and saying attempts have been made to contact my doctor when no contact was ever made...(several times this has been the case). I want to make this company's service to be made available to the public. I am nearing retirement and having an irresponsible company in charge of necessary medication for an elderly population or their caretakers, who may not have the technology or mental capacity to deal with not receiving their meds or being billed when payments have already been made, this is an important issue. I've personally waited over a month for an important prescription, which is totally unacceptable. I hope others report their experiences with Catamaran so others don't have illness and possible death attributed to pharmacy issues from a company who apparently cares much more about money than having a positive reputation. Thank you.

I work in residential treatment and one of our prior residents used Catamaran. This person moved out years ago but they keep calling. I have asked multiple times for them to stop calling and they promise to but then call again. They called yesterday and the person on the phone promised we would be removed from the list but I received another call today (automated) I then called and spoke to a person who, after placing me on hold several times, was unable to help because I would not release additional information besides person's name and they could not find account. Not the world's worst thing, but really poor customer service and apparently fine with lying to people.

I work in residential treatment and one of our prior residents used Catamaran. This person moved out years ago but they keep calling. I have asked multiple times for them to stop calling and they promise to but then call again. They called yesterday and the person on the phone promised we would be removed from the list but I received another call today (automated) I then called and spoke to a person who, after placing me on hold several times, was unable to help because I would not release additional information besides person's name and they could not find account. Not the world's worst thing, but really poor customer service and apparently fine with lying to people.

Catamaran PBM took over the pharmacy benefits program for the state of Ohio in recent years. My personal experience has been extremely negative and frustrating. Since I've had no other options in ordering my medications through my employer's contract with Catamaran, I've dealt with having my prescriptions canceled, simply not sent, a accepting payments but not having record on my account that payment was made (after a month's time or more), and saying attempts have been made to contact my doctor when no contact was ever made...(several times this has been the case). I want to make this company's service to be made available to the public. I am nearing retirement and having an irresponsible company in charge of necessary medication for an elderly population or their caretakers, who may not have the technology or mental capacity to deal with not receiving their meds or being billed when payments have already been made, this is an important issue. I've personally waited over a month for an important prescription, which is totally unacceptable. I hope others report their experiences with Catamaran so others don't have illness and possible death attributed to pharmacy issues from a company who apparently cares much more about money than having a positive reputation. Thank you.

Review: I have sent in 6 written requests and made more than 15 phone calls to get reimbursement for 9 prescriptions filled May 13 and 14, 2013Desired Settlement: 1. I request reimbursement for $227.98 which is my out-of-pocket expense for the 9 prescriptions.

2. I request reimbursement for $28.06 which was the fee to fax [redacted] 15 pages.

3. I request reimbursement for my health insurance premium $118.60 x 4 months due to breach of contract.

4. I request reimbursement for $28.06 which was the fee to fax Corporate Plan Management.

Business

Response:

Dear

**. [redacted],

Catamaran

has conducted further investigations into case # [redacted] and has found that the

consumer in question is a member of [redacted], a group who contracts

with Catamaran to provide pharmacy benefit management services to its members

in accordance with the plan design selected by [redacted]. The member

appears to have submitted a number of direct member reimbursement requests

(DMRs) for which she is awaiting reimbursement. Catamaran does not process DMRs

submitted by [redacted]’s members. Rather, [redacted]

handles such requests directly. If a member contacts Catamaran regarding a DMR,

such member is either transferred to an [redacted] representative or

directed to the [redacted] website for further assistance. Catamaran

recommends that the member reach out to [redacted] directly at

###-###-#### to resolve this issue.

Catamaran

is committed to providing quality services to all of the consumers we serve and

we appreciate your having brought this consumer’s concerns to our attention.

Sincerely,

Senior Manager, Counsel