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Catanzaro & Son's Painting, Inc

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Reviews Catanzaro & Son's Painting, Inc

Catanzaro & Son's Painting, Inc Reviews (3)

I have made several attempts to contact the customer by phone and email with no success.  This project was completed a year ago and was concluded upon the customer expressing their satisfaction.  We did in fact go back to clean the windows and was told everything looked fine.  We are not professional window cleaners and it is a reasonable home owner expense to hire a professional window cleaning company after they have exterior work done, that said our men did their best and were given positive feedback by the clients at the time.  As for the shrubs, one was slightly and I mean slightly damaged as in a branch or two.  The second however, after a years time I have no idea why it died or that anything we did caused its demise and do not feel responsible for replacing either.  But at the end of the day we stand behind our motto that "customer service is our family business", and I will send a check in the requested amount of $300.00.  I hope alleviates any issues regarding this complaint.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in...

reference to complaint # [redacted].  
  When the job was completed in the Fall 2017, the owner agreed to return in the Spring 2017 to resolve the issues.  I contacted him in March 2017, he said the rain had interfered with his schedule but he would get out to fix the two issues.  May 16th 2017 I emailed him again.  No response.   Emailed him again on May 21st he responded and said he was still trying to catch up on his work.  He never contacted me.  I emailed him again on August 14th and he never responded.  It wasn't until I contacted the Revdex.com that he phoned and emailed me.We do not want to meet with the owner, have contact with the owner or have him on our property.  We would like a refund of $300 to cover the cost of hiring a window cleaning company to clean the bleach stain off of the windows.  This problem has been going on since Fall 2016 and has not been resolved.  The windows are not dirty and need cleaning with just [redacted], they need to be professionally cleaned to remove the bleaching stain applied by the company when preparing the home to be stained.   The refund would also cover the cost of replacing the one large shrub that was damaged by the extension ladders and a second shrub that died due to the bleaching product.  The shrub that died was located next to the damaged shrub.   
Regards,
[redacted]

We have reached out to the home owner to schedule a time to review the job with them again and resolve any issues.

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