Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I did not realize that when I agreed to this tour or the price charged to my family that they would be lying to the [redacted] and the [redacted] about the age of my child for their monetary gain Again when I expected a refund from them for the [redacted] expense I expected it to be what it would cost me to return with my family on my own The day was unfortunate circumstances to be topped off with poor customer serviceIt's pretty sad really Regards, [redacted]
July 28,2015To Whom it May Concern: Reference to Complaint # [redacted] The Revdex.comSpecial Attention to, [redacted] Complaint HandlerWe at Cataract Tours and Sightseeing have read the complaint from [redacted] , and find it to be really dramatic and not true to the actual facts of the situation.Firstly: [redacted] did have a tour that required waiting in line tor an attraction "Cave of the Winds" that had developed a longer than usual line of touristWe or any other tour company has absolutely no control over this development, that occurs occasionally during the summer tourist seasonSecondly: Someone had given [redacted] my personal cell phone number and when I didn't recognize the number with the area code I chose not to answer, which is a action by many peopleWhen I returned to Work on Monday 7/I called ** [redacted] immediately, and ironically had to leave a messageWithin an hour or so we talked and after heating her frustration I agreed to refund her total tour package price of $As soon as we hung up I immediately credited her account with the credit card number she provided.Thirdly: The very next day (7/28) [redacted] began calling our office number again several times irate about the fact her credit had not shown up in her accountThis is not an instantaneous transa.ction, but she chose to be irate and file a claim with youFurther she threatened to have the charge with her bank disputed, amongst other threatsFinally: At this point [redacted] is being very unreasonable with Cataract Tours as we have provided her with a full refund for her dissatisfaction with her tour experienceWe have acted in good faith to resolve this issue with her, we have all the documentation needed to prove we acted in a timely mannerIncidentally, MsBennett called my cell phone times on 7/, as well as our company line, this is not in my experiencesAdditionally, she was told someone would call her on Monday 7/to resolve her issueWe consider this matter closed unless you need further informationSincerelyFrank D' [redacted] , PresidentCataract Tours and Sightseeing
[redacted] I was given your email address by whoever answered the phoneI was trying to respond to the complaintAs you can see from the original response we gave this lady an appropriate refundHe complaint is that because we gave her a deal and allowed her older child, though not eligible, go on the tour for free as a younger childThat is something we have done to enhance our tourist Niagara Falls experience when they think the tour is too expensiveHowever, with that said, she was given a refund of the amount we pay the [redacted] because of our volume for adults which was $each or $30.Where her confusion lies is that the [redacted] charges $for each adult, in her case $34, and they also charged her for her older child which we did notThe reason for us not taking tourist on the attraction was that the water level was too high that day and the [redacted] made the decision to close, not Cataract Tours.if you are in agreement , we will consider this matter closed.Respectfully,Angelo T [redacted] , Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint I did not realize that when I agreed to this tour or the price charged to my family that they would be lying to the [redacted] and the [redacted] about the age of my child for their monetary gain Again when I expected a refund from them for the [redacted] expense I expected it to be what it would cost me to return with my family on my own The day was unfortunate circumstances to be topped off with poor customer serviceIt's pretty sad really Regards, [redacted]
July 28,2015To Whom it May Concern: Reference to Complaint # [redacted] The Revdex.comSpecial Attention to, [redacted] Complaint HandlerWe at Cataract Tours and Sightseeing have read the complaint from [redacted] , and find it to be really dramatic and not true to the actual facts of the situation.Firstly: [redacted] did have a tour that required waiting in line tor an attraction "Cave of the Winds" that had developed a longer than usual line of touristWe or any other tour company has absolutely no control over this development, that occurs occasionally during the summer tourist seasonSecondly: Someone had given [redacted] my personal cell phone number and when I didn't recognize the number with the area code I chose not to answer, which is a action by many peopleWhen I returned to Work on Monday 7/I called ** [redacted] immediately, and ironically had to leave a messageWithin an hour or so we talked and after heating her frustration I agreed to refund her total tour package price of $As soon as we hung up I immediately credited her account with the credit card number she provided.Thirdly: The very next day (7/28) [redacted] began calling our office number again several times irate about the fact her credit had not shown up in her accountThis is not an instantaneous transa.ction, but she chose to be irate and file a claim with youFurther she threatened to have the charge with her bank disputed, amongst other threatsFinally: At this point [redacted] is being very unreasonable with Cataract Tours as we have provided her with a full refund for her dissatisfaction with her tour experienceWe have acted in good faith to resolve this issue with her, we have all the documentation needed to prove we acted in a timely mannerIncidentally, MsBennett called my cell phone times on 7/, as well as our company line, this is not in my experiencesAdditionally, she was told someone would call her on Monday 7/to resolve her issueWe consider this matter closed unless you need further informationSincerelyFrank D' [redacted] , PresidentCataract Tours and Sightseeing
[redacted] I was given your email address by whoever answered the phoneI was trying to respond to the complaintAs you can see from the original response we gave this lady an appropriate refundHe complaint is that because we gave her a deal and allowed her older child, though not eligible, go on the tour for free as a younger childThat is something we have done to enhance our tourist Niagara Falls experience when they think the tour is too expensiveHowever, with that said, she was given a refund of the amount we pay the [redacted] because of our volume for adults which was $each or $30.Where her confusion lies is that the [redacted] charges $for each adult, in her case $34, and they also charged her for her older child which we did notThe reason for us not taking tourist on the attraction was that the water level was too high that day and the [redacted] made the decision to close, not Cataract Tours.if you are in agreement , we will consider this matter closed.Respectfully,Angelo T [redacted] , Manager