I have left a voicemail for [redacted] in order get a better idea of her issuesWe would like to have her wedding at our venue and use another cater.? Also after reading her statements it seems that her complaints were with catering who is not affiliated with the Victory Arts Center anymoreWe understand that Wedding are a very important milestone in a person's life and we strive for exceptional customer serviceIf you need anymore information please contact me.? Thanks, ? ? --? [redacted] ***? [redacted] ? [redacted] ?
Complaint: [redacted] I am rejecting this response because: AI never had a tastingBI asked for documents to be amended in December and they never wereCI had to reach out to the business because I wasn't receiving a response via email*We had one phone conversation that lasted less than ten minutes with [redacted] promising to send me his schedule to meet and all subsequent conversations via phone were about how I never received anythingEMost importantly we never signed a contract agreeing to any terms nor was there expressed written understanding that the deposit was non-refundable when the check was written because the printer was out of order when we went to visit the venueWe were told we had to put the deposit down to book the venue which is no longer partnered with the venue.? Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: AI never had a tastingBI asked for documents to be amended in December and they never wereCI had to reach out to the business because I wasn't receiving a response via email*We had one phone conversation that lasted less than ten minutes with [redacted] promising to send me his schedule to meet and all subsequent conversations via phone were about how I never received anythingEMost importantly we never signed a contract agreeing to any terms nor was there expressed written understanding that the deposit was non-refundable when the check was written because the printer was out of order when we went to visit the venueWe were told we had to put the deposit down to book the venue which is no longer partnered with the venue Regards, [redacted]
She tried to get her deposit back months after she put it down She had a tasting, we prepared all of her documents and spent time on the phone with her [redacted]
I have left a voicemail for [redacted] in order get a better idea of her issuesWe would like to have her wedding at our venue and use another cater.? Also after reading her statements it seems that her complaints were with catering who is not affiliated with the Victory Arts Center anymoreWe understand that Wedding are a very important milestone in a person's life and we strive for exceptional customer serviceIf you need anymore information please contact me.? Thanks, ? ? --? [redacted] ***? [redacted] ? [redacted] ?
Complaint: [redacted] I am rejecting this response because: AI never had a tastingBI asked for documents to be amended in December and they never wereCI had to reach out to the business because I wasn't receiving a response via email*We had one phone conversation that lasted less than ten minutes with [redacted] promising to send me his schedule to meet and all subsequent conversations via phone were about how I never received anythingEMost importantly we never signed a contract agreeing to any terms nor was there expressed written understanding that the deposit was non-refundable when the check was written because the printer was out of order when we went to visit the venueWe were told we had to put the deposit down to book the venue which is no longer partnered with the venue.? Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: AI never had a tastingBI asked for documents to be amended in December and they never wereCI had to reach out to the business because I wasn't receiving a response via email*We had one phone conversation that lasted less than ten minutes with [redacted] promising to send me his schedule to meet and all subsequent conversations via phone were about how I never received anythingEMost importantly we never signed a contract agreeing to any terms nor was there expressed written understanding that the deposit was non-refundable when the check was written because the printer was out of order when we went to visit the venueWe were told we had to put the deposit down to book the venue which is no longer partnered with the venue Regards, [redacted]
She tried to get her deposit back months after she put it down She had a tasting, we prepared all of her documents and spent time on the phone with her [redacted]