VIA RESPONSE PORTAL SYSTEM *** October **, *** ***
*** ***
*** *** *** *** *** *** *** ***
** *** *** *** * *** ***
*** *** ** ***
*** *** *** ** ** ***
*** *** ***
Dear *** ***: This is in response to your October *, letter received in Consumer Affairs Department on the same day*** *** alleges the Company has denied the death claim submitted on the life of *** *** because the policy was month and days short of being years oldIn addition, she states the Company has not made a decision to pay the death claim or return the premiums paid with interestA proper detailed response to *** ***’ concerns would include specific policy related data and personally identifiable informationDue to Privacy Laws and Regulations, the Company will not provide this “Nonpublic Personal Information” to your officeIn addition, the Company has received a complaint from the Florida Department of Financial ServicesTherefore, we are responding directly to the Florida Department of Financial Services with specific details and explanation addressing her concernsIf I can be of further assistance, please contact me at ###-###-####, extension ***, by fax at ###-###-#### or at the address provided aboveSincerely, Leslie D*** Consumer Affairs Analyst
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have been getting the runaround from the company. I sent in information that was Never acknowledged as being received. On Friday Oct. [redacted] I finally spoke with [redacted] who verified that yes they had received the info but that I had made an error on it. [redacted] [redacted] emailed me the form on Monday Oct **. I had been calling American General 3-4 times a week and nobody made me aware of the error that could add another month to be wait.American General has horrible customer service and I feel Walter was not given the proper care from this company. The company Failed him and me. Still this claim is pending with no end in sight.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted] RE: Revdex.com Complaint ID #: [redacted] Complainant: [redacted] Dear [redacted]: This letter will acknowledge receipt of the Department’s October **, 2015 correspondence. Please know that [redacted]’ concerns are currently under review and we are awaiting additional information which is necessary to respond to the complaint. To ensure that all issues are appropriately addressed, the Company respectfully requests an additional ten (10) business days to November **, 2015 to complete its response. Please contact me if the extension cannot be granted. If I can be of further assistance, please contact me at ###-###-####, extension [redacted], by fax at ###-###-#### or at the address provided above. Sincerely, Leslie D[redacted] Consumer Affairs Analyst
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]AIG has refused to supply me with the name of the third party mailing list provider which was specified in my original request.Please note that two simple requests were provided to AIG.(1) Cease and desist all AIG mail to my home.AIG acknowledged their failure at complying with this original request which they received five years ago.(2) Provide me with the name of the incompetent company which sold to AIG, and profited from that sale by supplying INCORRECT FALSE INFORMATION.Please submit my response to AIG and my DEMAND for AIG to supply me with the name of this mailing list provider.If this name is not provided then AIG has proven that they are complicit in the further "sale" of my home address with a knowingly incorrect owner name associated with it.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
September *, 2015 Mediator [redacted]
[redacted]
[redacted]
[redacted]
[redacted] Re: Case ID – [redacted] Complainant – [redacted] Dear Sir/Madam: This is in response to your subsequent letter dated August **, 2015 regarding the above referenced matter. While [redacted] contends that she sent us a formal cease and desist letter about four or five years ago, unfortunately, we do not have any record of such letter. However, we have acknowledged [redacted]’ request to discontinue receiving any marketing materials or communications from AIG going forward. Additionally, pursuant to [redacted]’ request for the name of the third party company who provided us with the incorrect homeowners information, it was from the [redacted] Consumer Database. Again, we apologize for any inconvenience this may have caused [redacted]. If we can be of further assistance, please do not hesitate to contact our office. Sincerely, Mikki G[redacted] Senior Compliance Analyst
Our response was sent via email on 11/**/16. I have attached that email along with a clean copy of the letter. Please let us know if anything further is required.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], the number on the recipe is [redacted] for [redacted].
[redacted]
8/**/15 - Acknowledgement LetterAugust **, 2015[redacted]Re: Case ID – [redacted]Complainant – [redacted]Dear Sir/Madam: Your letter dated August **, 2015 regarding a complaint filed by [redacted]...
[redacted] has been referred to this office for handling.In response to [redacted] concerns, we obtained “[redacted]” name from a third party company. Given that, we have removed her name along with “[redacted]” name and her home address from our marketing and mailing lists. Our corporate Privacy Policy states that “We will provide you with regular opportunities to tell us your marketing preferences, including in our communications to you. You can also contact us by e-mail at [redacted] or by writing to: American International Group ATTN; E-Commerce Legal [redacted]to tell us your marketing preferences and to opt out. Please note that if you opt out as described above, we will not be able to remove your Personal Information from the databases of third parties with whom we have already shared your Personal Information (i.e., to those to whom we have already provided your Personal Information as of the date on which we respond to your opt-out request). Please also note that if you do opt out of receiving marketing communications from us, we may still send you other important administrative communications from which you cannot opt out”. Please note that the above necessary steps to opt out have already been taken. We make every concerted effort to comply with our consumers’ marketing preferences regarding advertisements and promotions. We apologize for any inconvenience this may have caused [redacted]. If we can be of further assistance, please do not hesitate to contact our office. Sincerely, Mikki G[redacted]Senior Compliance Analyst
VIA RESPONSE PORTAL SYSTEM *** October **, *** ***
*** ***
*** *** *** *** *** *** *** ***
** *** *** *** * *** ***
*** *** ** ***
*** *** *** ** ** ***
*** *** ***
Dear *** ***: This is in response to your October *, letter received in Consumer Affairs Department on the same day*** *** alleges the Company has denied the death claim submitted on the life of *** *** because the policy was month and days short of being years oldIn addition, she states the Company has not made a decision to pay the death claim or return the premiums paid with interestA proper detailed response to *** ***’ concerns would include specific policy related data and personally identifiable informationDue to Privacy Laws and Regulations, the Company will not provide this “Nonpublic Personal Information” to your officeIn addition, the Company has received a complaint from the Florida Department of Financial ServicesTherefore, we are responding directly to the Florida Department of Financial Services with specific details and explanation addressing her concernsIf I can be of further assistance, please contact me at ###-###-####, extension ***, by fax at ###-###-#### or at the address provided aboveSincerely, Leslie D*** Consumer Affairs Analyst
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have been getting the runaround from the company. I sent in information that was Never acknowledged as being received. On Friday Oct. [redacted] I finally spoke with [redacted] who verified that yes they had received the info but that I had made an error on it. [redacted] [redacted] emailed me the form on Monday Oct **. I had been calling American General 3-4 times a week and nobody made me aware of the error that could add another month to be wait.American General has horrible customer service and I feel Walter was not given the proper care from this company. The company Failed him and me. Still this claim is pending with no end in sight.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
[redacted] RE: Revdex.com Complaint ID #: [redacted] Complainant: [redacted] Dear [redacted]: This letter will acknowledge receipt of the Department’s October **, 2015 correspondence. Please know that [redacted]’ concerns are currently under review and we are awaiting additional information which is necessary to respond to the complaint. To ensure that all issues are appropriately addressed, the Company respectfully requests an additional ten (10) business days to November **, 2015 to complete its response. Please contact me if the extension cannot be granted. If I can be of further assistance, please contact me at ###-###-####, extension [redacted], by fax at ###-###-#### or at the address provided above. Sincerely, Leslie D[redacted] Consumer Affairs Analyst
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]AIG has refused to supply me with the name of the third party mailing list provider which was specified in my original request.Please note that two simple requests were provided to AIG.(1) Cease and desist all AIG mail to my home.AIG acknowledged their failure at complying with this original request which they received five years ago.(2) Provide me with the name of the incompetent company which sold to AIG, and profited from that sale by supplying INCORRECT FALSE INFORMATION.Please submit my response to AIG and my DEMAND for AIG to supply me with the name of this mailing list provider.If this name is not provided then AIG has proven that they are complicit in the further "sale" of my home address with a knowingly incorrect owner name associated with it.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
September *, 2015 Mediator [redacted]
[redacted]
[redacted]
[redacted]
[redacted] Re: Case ID – [redacted] Complainant – [redacted] Dear Sir/Madam: This is in response to your subsequent letter dated August **, 2015 regarding the above referenced matter. While [redacted] contends that she sent us a formal cease and desist letter about four or five years ago, unfortunately, we do not have any record of such letter. However, we have acknowledged [redacted]’ request to discontinue receiving any marketing materials or communications from AIG going forward. Additionally, pursuant to [redacted]’ request for the name of the third party company who provided us with the incorrect homeowners information, it was from the [redacted] Consumer Database. Again, we apologize for any inconvenience this may have caused [redacted]. If we can be of further assistance, please do not hesitate to contact our office. Sincerely, Mikki G[redacted] Senior Compliance Analyst
Our response was sent via email on 11/**/16. I have attached that email along with a clean copy of the letter. Please let us know if anything further is required.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], the number on the recipe is [redacted] for [redacted].
[redacted]
2/**/16 - Additional Information Letter
8/**/15 - Acknowledgement LetterAugust **, 2015[redacted]Re: Case ID – [redacted]Complainant – [redacted]Dear Sir/Madam: Your letter dated August **, 2015 regarding a complaint filed by [redacted]...
[redacted] has been referred to this office for handling.In response to [redacted] concerns, we obtained “[redacted]” name from a third party company. Given that, we have removed her name along with “[redacted]” name and her home address from our marketing and mailing lists. Our corporate Privacy Policy states that “We will provide you with regular opportunities to tell us your marketing preferences, including in our communications to you. You can also contact us by e-mail at [redacted] or by writing to: American International Group ATTN; E-Commerce Legal [redacted]to tell us your marketing preferences and to opt out. Please note that if you opt out as described above, we will not be able to remove your Personal Information from the databases of third parties with whom we have already shared your Personal Information (i.e., to those to whom we have already provided your Personal Information as of the date on which we respond to your opt-out request). Please also note that if you do opt out of receiving marketing communications from us, we may still send you other important administrative communications from which you cannot opt out”. Please note that the above necessary steps to opt out have already been taken. We make every concerted effort to comply with our consumers’ marketing preferences regarding advertisements and promotions. We apologize for any inconvenience this may have caused [redacted]. If we can be of further assistance, please do not hesitate to contact our office. Sincerely, Mikki G[redacted]Senior Compliance Analyst