[redacted] RE: Revdex.com Complaint ID #: [redacted] Complainant: [redacted] Dear [redacted] : This letter will acknowledge receipt of the Department’s October **, correspondencePlease know that [redacted] ’ concerns are currently under review and we are awaiting additional information which is necessary to respond to the complaintTo ensure that all issues are appropriately addressed, the Company respectfully requests an additional ten (10) business days to November **, to complete its responsePlease contact me if the extension cannot be grantedIf I can be of further assistance, please contact me at ###-###-####, extension ***, by fax at ###-###-#### or at the address provided aboveSincerely, Leslie D [redacted] Consumer Affairs Analyst
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I have been getting the runaround from the company I sent in information that was Never acknowledged as being received On Friday Oct [redacted] I finally spoke with [redacted] who verified that yes they had received the info but that I had made an error on it [redacted] [redacted] emailed me the form on Monday Oct ** I had been calling American General 3-times a week and nobody made me aware of the error that could add another month to be wait.American General has horrible customer service and I feel Walter was not given the proper care from this company The company Failed him and meStill this claim is pending with no end in sight In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
September *, Mediator [redacted] Re: Case ID – [redacted] Complainant – [redacted] Dear Sir/Madam: This is in response to your subsequent letter dated August **, regarding the above referenced matterWhile [redacted] contends that she sent us a formal cease and desist letter about four or five years ago, unfortunately, we do not have any record of such letterHowever, we have acknowledged [redacted] ***’ request to discontinue receiving any marketing materials or communications from AIG going forwardAdditionally, pursuant to [redacted] ***’ request for the name of the third party company who provided us with the incorrect homeowners information, it was from the [redacted] Consumer DatabaseAgain, we apologize for any inconvenience this may have caused [redacted] ***If we can be of further assistance, please do not hesitate to contact our officeSincerely, Mikki G [redacted] Senior Compliance Analyst
Our response was sent via email on I have attached that email along with a clean copy of the letterPlease let us know if anything further is required
- Additional Information Letter
[redacted] RE: Revdex.com Complaint ID #: [redacted] Complainant: [redacted] Dear [redacted] : This letter will acknowledge receipt of the Department’s October **, correspondencePlease know that [redacted] ’ concerns are currently under review and we are awaiting additional information which is necessary to respond to the complaintTo ensure that all issues are appropriately addressed, the Company respectfully requests an additional ten (10) business days to November **, to complete its responsePlease contact me if the extension cannot be grantedIf I can be of further assistance, please contact me at ###-###-####, extension ***, by fax at ###-###-#### or at the address provided aboveSincerely, Leslie D [redacted] Consumer Affairs Analyst
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I have been getting the runaround from the company I sent in information that was Never acknowledged as being received On Friday Oct [redacted] I finally spoke with [redacted] who verified that yes they had received the info but that I had made an error on it [redacted] [redacted] emailed me the form on Monday Oct ** I had been calling American General 3-times a week and nobody made me aware of the error that could add another month to be wait.American General has horrible customer service and I feel Walter was not given the proper care from this company The company Failed him and meStill this claim is pending with no end in sight In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
September *, Mediator [redacted] Re: Case ID – [redacted] Complainant – [redacted] Dear Sir/Madam: This is in response to your subsequent letter dated August **, regarding the above referenced matterWhile [redacted] contends that she sent us a formal cease and desist letter about four or five years ago, unfortunately, we do not have any record of such letterHowever, we have acknowledged [redacted] ***’ request to discontinue receiving any marketing materials or communications from AIG going forwardAdditionally, pursuant to [redacted] ***’ request for the name of the third party company who provided us with the incorrect homeowners information, it was from the [redacted] Consumer DatabaseAgain, we apologize for any inconvenience this may have caused [redacted] ***If we can be of further assistance, please do not hesitate to contact our officeSincerely, Mikki G [redacted] Senior Compliance Analyst