Catfish King

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

The contract was in default by applicantIt was defaulted by failing to complete necessary documents and requirements on the applicants behalfThe down payment could not be returned due to terms and conditions on the contract and plus customer failed to return all the property pertaining to that vehicleThanks

Complaint: [redacted] I am rejecting this response because: The matter was brought to attention of the employees on dutyI showed them the hair in foodThey did not resolve issueThe receipt didn't contain a contact phone just what I scanned on my complaint to Revdex.comObviously I wouldn't contact Revdex.com if it was handled correctly the first timeI was offered a gift card for my purchase was for After some haggling I did receive a check for refund which was difficult to cashLike I told the business they can keep the card I don't want to eat there again or expose my familyThis business seems to take food handling lightlyThere was no offer of restitution for the inconvenience or expense of my wife's nausea and sicknessThe resolution seemed to me an effort to bypass the Revdex.com and circumvent proper handling of customer concernYour employees had every chance to resolve matter before it reached this point and you should count your blessings I don't obtain a lawyer Regards, [redacted] ***

GREAT AMERICAN FOODS CORPORATION July 17, [redacted] [redacted] *** [redacted] RE: # [redacted] To Whom It May Concern: Complain # [redacted] has been resolved directly with the customer by a letter of apology and a cash refund for the meal in question The customer chose to inform you, the Revdex.com, instead of discussing the problem with our Manager on Duty, or calling our corporate officeThe corporate office telephone number is printed on each of our receipts so that our customers may contact us directlyUntil we received your notification, we had no knowledge of a problemThis complaint would have been handled immediately with the customer had we been given an opportunity to soFollowing your notification of the complaint, health and sanitation regulations were reviewed with all of our employees at that locationGuidelines for handling such a complaint were reviewed with location management as wellAnd I personally contacted the customer to apologize and make arrangements for a refund Sincerely, [redacted] [redacted]

I *** THE GENERAL MANAGER OF ECONOMY AUTO SALES AM RESPONDING BACK TO COMPLAINT # ***CUSTOMER IS COMPLAINING ABOUT NOT BEING ABLE TO GET HER MONEY BACK AFTER QUITTING HER JOB IN THE FINALIZING PROCESS OF GETTING FINANCED THROUGH THE FINANCE INSTITUTIONTHE FINANCE COMPANY SENT THE DEAL BACK
TO ME AND TOLD ECONOMY AUTO SALES THEY COULD NOT PROCEED WITH DEAL SINCE SHE QUIT HER JOB IN THE LAST STAGE OF GETTING US FUNDEDWE CONTACTED CUSTOMER *** *** AND ASKED WHAT HAD HAPPENED AND SHE TOLD US SHE HAD JUST SIMPLY QUIT AND WAS IN THE PROCESS OF LOOKING FOR ANOTHER JOBSO WE HAD HER COME UP TO DEALERSHIP IN PERSONSHE HESITATED TO COME UP HER FOR A FEW DAYS AFTER WE HAD OUR CONVERSATIONSHE CAME BY A FEW DAYS LATER AND TOLD US SHE GOT HIRED AT ANOTHER JOB AND TO GIVE HER A CHANCE, AFTER SHE KNEW SHE HAD BREACHED THE CONTRACT BY QUITTING HER JOB IN THE PROCESS SO WE AGREED WITH CUSTOMER *** *** TO HELP HER AGAIN UNDER THE CIRCUMSTANCES THAT SHE WOULD BRING HER PAY STUB IN TWO WEEKS AND THE REST OF HER DOWN PAYMENT.AFTER SHE DID NOT COMPLY WITH THOSE TWO WEEKS, WE STILL KEPT CALLING HER AND REACHING HER AND SHE KEPT PUTTING THINGS OFF AND GIVING EXCUSES AFTER EXCUSESSO AFTER ANOTHER TWO WEEKS IN THE TOTAL OF A MONTH WE HAD TO TAKE FURTHER ACTION AND PICK UP VEHICLECUSTOMER SALE DATE WAS ON 6/10/ECONOMY AUTO SALES AND *** *** CAME UP WITH AN AGREEMENT ON 6/17/CUSTOMER DID NOT COMPLY WITH AGREEMENT OF BRINGING CHECK STUB OR ANY MORE MONEYON 7/9/ECONOMY AUTO SALES TOOK FURTHER ACTION AND REPOSSESSED VEHICLE*** *** CALLED DEALERSHIP ON 7/9/AND STILL WANTED ANOTHER CHANCE AND WONDERED WHY WE PICKED UP VEHICLEWE EXPLAINED TO HER WE HAD NOT RECEIVED ANYTHING FROM OUR AGREEMENT AND SHE STILL PERSISTED IN GETTING HER CAR BACK WITH OUT BRINGING A PAY STUB OR MONEYTHANKS IF THERES ANYMORE QUESTIONS YOU CAN REACH ME *** AT ***

Complaint: ***
I am rejecting this response because: the dealership falsely documented numbers on the contract, then told me to lie to the bank agreeing to the adjustments made from *** the Gm there at the dealershipHe told me to lie to the bank stating I came in and gave an addition down payment when in fact I never didAfter I spoke with the bank and let them know what the dealership was trying to do the ban advised me to cancel the loan since the terms of the contract were not met and have the dealership rewrite the deal showing the actual down payment I gave*** refused to rewrite the deal stating he would be losing money out of his pocket he was upset I spoke with the bank and told him the fraud he had committedHe told me I could return my car for the deposit but when I got there to return the car they blocked the car in the refused to give the deposit back, contacted the police and they stated I didn't have to return the spare key since they were keeping the car and the deposit that I had to file a civil suit against them to get my money backThe car is still contracted in my name and registered in my nameThe dealership went back on their own terms which made the contract void which means I'm entitled to my full deposit, I returned the vehicle but they refuse to return my deposit after days of having the car.
Regards,
*** ***

This deal was conducted in the normal procedure done with every client. The problem developed when the original signed contract was in the process of being funded and the applicants were unable to provide the required documents within the deadline set by the finance company, resulting in the...

defaulting of all contracted agreements made. We agreed to pay the resubmittal fee so that we could re-contract them under new terms. The new approval was made with one applicant for the reason of being able to receive all the stipulations on time as to avoid having the repetition of the initial issue. After this contract was signed and prepared to be sent to finance company, the salesman, being rather new, accidentally placed the files with paperwork that was set to be shredded and disposed of, and although we had the approval and terms agreed on and contract signed, it was not yet received by finance company. So when we realized the contract had been disposed of, the salesman contacted the clients to set up a time to get the paper work resigned and at that point the clients no longer wanted to proceed with the agreements we previously made. The truck loaned to applicants had to be inspected to insure sabotage was not a factor in the damage of the property, which delayed the refunding of said down payments. All concerns are cleared and the process of refunding the clients for all investments made is underway. Thank You.

AGAIN, The contract was in default by applicant. It was defaulted by failing to complete necessary documents and requirements on the applicants behalf. The down payment could not be returned due to terms and conditions on the contract and plus customer failed to return all the property pertaining to that vehicle. Also the vehicle was never registered under any name, the contract was never finalized due to the above reasons. Driving the car, defaulting the contract, and expecting to get your deposit so that you may go next door to purchase a vehicle is not logical in a business sense to any dealer. Unfortunately, this has gone beyond the limits of re-contracting and has become a civil case in reference to the deposit. This in no way represents how our company does business or how our policies are enforced. We will continue providing our clients with excellent service and a great sales experience. Thanks!

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

GREAT AMERICAN FOODS
CORPORATION
July 17, 2014
[redacted] 
[redacted] 
[redacted]
[redacted] 
RE: #[redacted]
To Whom It May Concern:
Complain # [redacted] has been resolved directly...

with the customer by a letter of apology and a cash refund for the meal in question.
The customer chose to inform you, the Revdex.com, instead of
discussing the problem with our Manager on Duty, or calling our corporate office. The corporate office telephone number is printed on each of our receipts so that our customers may contact us directly. Until we received your notification, we had no knowledge of a problem. This complaint would have been handled immediately with the customer had we been given an opportunity to so. Following your notification of the complaint, health and sanitation regulations were reviewed with all of our employees at that location. Guidelines for handling such a complaint were reviewed with location management as well. And I personally contacted the customer to apologize and make arrangements for a refund.
Sincerely,
[redacted]
[redacted]
 
[redacted]

The contract was in default by applicant. It was defaulted by failing to complete necessary documents and requirements on the applicants behalf. The down payment could not be returned due to terms and conditions on the contract and plus customer failed to return all the property pertaining to that...

vehicle. Thanks

Complaint: [redacted]
I am rejecting this response because: The matter was brought to attention of the employees on duty. I showed them the hair in food. They did not resolve issue. The receipt didn't contain a contact phone just what I scanned on my complaint to Revdex.com. Obviously I wouldn't contact Revdex.com if it was handled correctly the first time. I was offered a gift card for 25 my purchase was for 21. After some haggling I did receive a check for refund which was difficult to cash. Like I told the business they can keep the card I don't want to eat there again or expose my family. This business seems to take food handling lightly. There was no offer of restitution for the inconvenience or expense of my wife's nausea and sickness. The resolution seemed to me an effort to bypass the Revdex.com and circumvent proper handling of customer concern. Your employees had every chance to resolve matter before it reached this point and you should count your blessings I don't obtain a lawyer.
Regards,
[redacted]