Cathay Pacific Airways

Our Ref: [redacted] 29/08/2016Dear Mr ***,Thank you for your reply.I have given you a detailed explanation with regards to the reason that you did not earn AA miles as well as a link to the website that clearly states the sameThe fact that your AA miles number was accepted does not have any connection with your actually earning the milesIt was just information that you were adding inAs mentioned to you yesterday I have exceptionally asked our Asia Miles team if they could credit you the Asia MilesWe are truly hopeful you will see we have exceeded our obligations in this unfortunate situation in order for you to retain your faith in us.Yours sincerely [redacted] K [redacted] Customer Relations RepresentativeCustomer Relations DepartmentCathay Pacific Airways Limited Hong Kong Dragon Airlines Limited

Complaint: [redacted] I am rejecting this response because: They did not give any evidence to prove that I break the rules. It is not fair. I asked them to give the detail, but they refused. I can provide record to prove that my reward is a gift from my friend. So I reject the responseSincerely, [redacted] ***

Our Ref: ***
29August
Revdex.com#***
Dear Mr***,
Thank you for once again contacting Cathay Pacific Airways on behalf of Mr*** *** ***
Regretably, the fare class he purchased did not allow him to earn AAdvantage miles as it was a discounted fare .Reflected
below is our correspondence with himThank you once again for giving us an opportunity to clarify our positionPlease do not hesitate to contact us should you require any further questions
Sincerely,
*** K***
Coordinator Customer Relations Department, Americas
Cathay Pacific Airways Limited
================================================================================...⇄ /> Email sent to Mr*** at ***.m.***@gmail.com

Revdex.com complaint# [redacted]
22February2016
Dear Ms. [redacted],
This is to acknowledge the receipt of your Revdex.com email sent to Customer Relations Department, San Francisco.
On behalf of Cathay Pacific Airways, I offer my sincere apologies for disappointing Mr. [redacted] on his...

travels with us. We will be conducting a detailed investigation into his concern and will contact you shortly.
Thank you again for getting in touch with us.
Sincerely,
Simran K[redacted]
Coordinator
Customer Relations Department, Americas
[redacted]@cathaypacific.com
Cathay Pacific Airways Limited
www.cathaypacific.com

Complaint: [redacted]I am rejecting this response because:
Hello Simran,
Neither my online ticket nor the cathay website showed me that I was travelling on the V class. If my class is V, why did Cathay Pacific Website Online Checkin accepted my American Advantage mileage number and it got printed on my boarding passes as well. Even the agent at the check in, confirmed that your AAdvantage number has been printed on boarding pass, that means you will get full mileage on the ticket. If that is not the case, Cathay should have rejected to enter American Airlines mileage account number on all my E-ticket Check In. It is not fair for the customer to know all those alphabetic classes and rules without showing anywhere in the ticket confirmation or boarding pass.
I have attached the E-ticket email copy and the boarding pass. E-ticket does not say anything about V class. Boarding pass shows my American Advantage account number. 
If AAdvantage miles not possible, can you please credit those miles to all our 5 Asia Miles Accounts?
Sincerely,[redacted]

Our Ref: [redacted]29/08/2016Dear Mr [redacted],Thank you for your reply.I have given you a detailed explanation with regards to the reason that you did not earn AA miles as well as a link to the website that clearly states the same. The fact that your AA miles number was accepted does not have any connection with your actually earning the miles. It was just information that you were adding in. As mentioned to you yesterday I have exceptionally asked our Asia Miles team if they could credit you the Asia Miles. We are truly hopeful you will see we have exceeded our obligations in this unfortunate situation in order for you to retain your faith in us.Yours sincerely[redacted] K[redacted]Customer Relations RepresentativeCustomer Relations DepartmentCathay Pacific Airways Limited Hong Kong Dragon Airlines Limited

Our Ref:[redacted]
Revdex.com Ref:[redacted]
17November2016
 
Dear Revdex.com, Thank you for bringing Mr. [redacted] concern to our attention. Please be advised that a detailed explanation has been offered directly to him from our Asia Miles department. Reflected below is our response. Please do not...

hesitate to contact me should you require any further assistance. Sincerely, Simran K[redacted] Coordinator Customer Relations Department, Americas Cathay Pacific Airways Limited E-mail: [redacted] 360 Post Street Suite 300 San Francisco, CA 94108 www.cathaypacific.com/us
================================================================================...⇄ /> Date: November 02, 2016 17:35:27 Subject: Re: Termination of Asia Miles Membership
Previous Reply Follows: ----------------------- PRIVATE & CONFIDENTIAL
MR [redacted] Asia Miles Membership number: [redacted]
 
Dear MR [redacted],
Pursuant to our investigations, it has come to our attention that you sold air tickets which you had redeemed using your Asia Miles to a third party, which constitutes a breach of the Terms and Conditions of Membership which governs your membership with Asia Miles. In particular, you had breached clause 15 of the General Conditions relating to Flight Award Redemption which entitles Asia Miles to exercise its rights under clause 3 relating to termination of a member’s membership with Asia Miles. The relevant clauses are set out below for your reference:
(a) Flight Award Redemption - General Conditions – clause 15: The sale or barter of Mileage Credits, Awards or other programme benefits is prohibited and will result in the forfeiture of all Mileage Credits or Awards and the cancellation of membership. Violators will be liable for damages suffered or incurred by AML, CPA and/or partners.
(b) Membership Termination – clause 3: AML may terminate the membership of a Member and the right of a Member to use his/her membership card without notice if AML believes that a Member commits Misconduct or Fraud, misuses Asia Miles programme benefits and Awards, or fails to adhere to these Terms and Conditions. In such circumstances, AML shall simultaneously cancel all Mileage Credits and/or Awards (as applicable) of the Member.
The complete Asia Miles terms and Conditions of Membership can be located at www.asiamiles.com.
In light of your breach of the Terms and Conditions of Membership set out above, Asia Miles has terminated your membership and Awards (as applicable) and all the Mileage Credits in your Asia Miles account has been forfeited.
Yours sincerely, Connie L** Member Services Manager Asia Miles Limited

Complaint: [redacted]I am rejecting this response because: They did not give any evidence to prove that I break the rules. It is not fair. I asked them to give the detail, but they refused. I can provide record to prove that my reward is a gift from my friend. So I reject the responseSincerely,[redacted]